Configure an Issue

The Issue Configuration feature enables efficient capture of plant-specific data while ensuring seamless integration with SAP for notification creation across different plants. This tool supports custom fields, default values, help texts, and auto-fill conditions to maintain accurate and consistent issue recording.

To configure an issue:

  1. Click the Observations section on the left-side pane.
  2. Select the Issues tab.
  3. Click Configure Issue.
  4. In the General section, customize, Issue Title, Description, Photos, Priority, Category fields.
  5. In the More Details section, adjust Plant, Unit, Location, Asset, Assignee, Start Date and Time, Due Date and Time, Status fields.
  6. Add additional fields by clicking Add Field.
  7. Create new sections by clicking Add Section.
  8. Add or remove columns except for mandatory fields like Title, Unit (if enabled), Location/Asset, Priority, Status, Due Date, Assigned To:
    • New fields added during configuration appear as selection criteria in column configuration.
    • Default configuration applies to newly created plants. You need to modify configurations to meet specific business needs.
    • You can Copy configurations from one plant to another.
    • When modifying one plant's configuration, you will be prompted to apply changes to all plants.
  9. Click Save & Publish to implement changes.

    The right side of the screen displays a mobile preview of the "Create Issue" form, allowing you to verify the layout and functionality before publishing.