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About the mWorkOrder Application
Maintain your assets using mWorkOrder, a mobile work order management solution from Innovapptive. mWorkOrder leverages SAP’s Plant Maintenance module.
Frequently Asked Questions
Check the frequently asked questions by users and the answers (solutions)

Title and Copyright
Copyright and Terms of Use page for mWorkOrder.
Preface
Understand audience, know related documents and products and conventions followed in this document.
About the mWorkOrder Application
Maintain your assets using mWorkOrder, a mobile work order management solution from Innovapptive. mWorkOrder leverages SAP’s Plant Maintenance module.
- Asset Management Workflow using mWorkOrder
  Typical workflow of Enterprise Asset Management using the mWorkOrder application
- Features of mWorkOrder
  You can do the following with mWorkOrder for better maintenance of your assets
- New Features and Enhancements
  The following are the new features and enhancements for mWorkOrder.
- Compatible Devices and Applications
  To run mWorkOrder, you need the following compatible devices and applications.
- Explore mWorkOrder using Demo Data
  You can explore all the modules/screens of mWorkOrder with predefined data to understand how the application caters to your workflows.
- Access Integrated Help Documentation
  To access help documentation in the application, tap the Floating help icon and click Done on the top right corner of the screen to go back to the application.
- Frequently Asked Questions
  Check the frequently asked questions by users and the answers (solutions)
Configure the mWorkOrder Application
Establish connection with the server before you start using the mWorkOrder application.
Get Started with the mWorkOrder Application
Once you connect to the server, you can login to the mWorkOrder application either using your credentials or by using App Passcode or Fingerprints.
Overview of the mWorkOrder Application
This chapter familiarizes you with the basic functionality of the mWorkOrder application.
How to use mWorkOrder in Offline mode
When the network connection is low or unstable, you can switch to offline mode and continue working. The transactions that you do in offline mode are stored in Offline Outbox. The records in the Offline Outbox are automatically posted to backend systems you switch from offline to online mode.
Monitor Asset Performance
Use the Operator Rounds module to assign a functional location or an equipment monitoring and maintenance tasks to operators. These scheduled tasks help the operator detect possible technical failures / equipment breakdown and avoid production losses.
Create Notifications when Equipment needs Repair / Inspection
When an equipment needs repair or inspection, you as a technician or supervisor can create a notification using the Notifications module requesting an inspection. After inspection of the equipment, the technician concerned creates a work order, if required or closes the notification if no anomaly is found.
Create, Assign and Execute Jobs / Work Orders
A Work Order refers to a job order created by quality inspector for maintenance or repair of an equipment. The work order, once raised, is sent to plant personnel.
Ensure Periodic Service to Equipment and Functional Locations
Create service notifications, service orders, document service completion and record all details of work done and track entire service history of equipment and functional location right within the mWorkOrder application.
Create and Use Time Sheets
Use Time Sheets module to create time sheets for yourself and your team members.
Create forms and capture & post data using Forms
Create forms (standalone) like checklists, emergency inspection and risk assessment forms and assign them to your team (field service technicians) to capture and post data.
Inspect materials at a plant
Inspection Lot is a formal request, which is sent to a plant for examining specific quantity of materials at a plant.
Confirm validation of materials at a plant
Create and Use Functional Locations
A Functional Location is the place where equipment is installed and maintained.
Add and Use Equipment Details
Equipment refers to the product/machine that needs to be maintained or repaired and this module helps you search the Equipment based on number, description, and location.
Search and View Technical Objects
Use the Technical Objects module to search and view technical objects such as Equipment and Functional Locations. This module helps you retrieve the information from both Equipment and Functional location list based on your search.
Create and Use Measuring Points
Measuring Points refer to the physical and/or logical metrics at an instance. For example, the temperature of a boiler at a specific time or the revolutions per minute (rpm) of a motor.
Application UI Across Different Platforms and Form Factors
This section showcases the UI across different form factors and platforms for this application.

Frequently Asked Questions

Check the frequently asked questions by users and the answers (solutions)

I am searching by a sort field in work order search. Why can't I find my functional location or equipment?
There are two other reasons why you cannot find records:
- Innovapptive mWorkOrder application is a mirror of your back-end system (for example, SAP). If the necessary data is not maintained in your back-end system, the app will not find the required data.
- Use of * to search for specific objects gives better results. For example, when you search for a Functional Location,
  - XXX - Searches for Functional Locations that start with
  - *XXX” - Searches for Functional Locations that contain
  - XXX* - Searches for Functional Locations that end with
I copied a notification to create a follow up notification, but it does not copy the notification type, priority, and description. Is this normal?
Yes, the app is designed not to copy these fields. You must enter the notification type, priority, and description for a notification that is copied.
My app crashed unexpectedly. Did I lose all my data? What do I do now?
Just like any other software like Microsoft Excel and PowerPoint, we too sometimes can experience app crashes. This happens when there is intermittent loss in internet connectivity, or when the app cannot process something unexpectedly. However, your data is not lost even when you are working in offline mode. When you re-login to the app in Offline mode and you find that the data you entered when you last experienced the crash is saved. Moreover, Innovapptive team is proactively notified of any crash you face, and our support teams proactively fix such exceptions.
I want to report a bug in the software. How do I do it?
Insta-Bug software, a third party add-on is embedded into the Innovapptive mWorkOrder app which makes it easy for you to capture the bug. When you face an issue while using the app, shake the device and it mWorkOrder automatically captures the screen and a video, and creates an email for you to email the issue to helpdesk@innovapptive.com. You can also email your issues to the email ID.

For Offline Mode FAQs, see Frequently Asked Questions (Offline Mode)