Update an Action
To update an action:
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Open the action assigned to you, which is in Open or In Progress state.
Issue chat box or log history is displayed.
Figure 1. Actions Log History -
Click the Details button on the top right.
Details screen with issue details is displayed.
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The following fields can be updated.
- Photo
- Priority
- Assign to
- Start Date and Time
- Due Date and Time
- Status
Note: Operators can change the status from Resolved to Open if that action is not yet resolved even after following up on it. Any photos that are attached in the chat box will appear under the Photo form field. But, photos attached in the Photo form field will not be displayed in the chat box.