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Create, Assign and Execute Jobs / Work Orders
A Work Order refers to a job order created by a quality inspector for maintenance or repair of an equipment. The work order, once raised, is sent to plant personnel.
Create a Work Order
Add Operations and Assign them to Technicians
Create multiple operations and assign each operation in a work order to separate technicians based on their expertise. Dividing a work order (operations) among multiple technicians based on assigned operations on split-level to get work done quicker.

Title and Copyright
Copyright and Terms of Use page for mWorkOrder.
Preface
Understand audience, know related documents and products and conventions followed in this document.
About the mWorkOrder Application
Maintain your assets using mWorkOrder, a mobile work order management solution from Innovapptive. mWorkOrder leverages SAP’s Plant Maintenance module.
Configure the mWorkOrder Application
Establish connection with the server before you start using the mWorkOrder application.
Get Started with the mWorkOrder Application
Once you connect to the server, you can login to the mWorkOrder application either using your credentials or by using App Passcode or Fingerprints.
Overview of the mWorkOrder Application
This chapter familiarizes you with the basic functionality of the mWorkOrder application.
How to use mWorkOrder in Offline mode
When the network connection is low or unstable, you can switch to offline mode and continue working. The transactions that you do in offline mode are stored in Offline Outbox. The records in the Offline Outbox are automatically posted to backend systems you switch from offline to online mode.
Monitor Asset Performance
Use the Operator Rounds module to assign a functional location or an equipment monitoring and maintenance tasks to operators. These scheduled tasks help the operator detect possible technical failures / equipment breakdown and avoid production losses.
Create Notifications when Equipment needs Repair / Inspection
When an equipment needs repair or inspection, you as a technician or supervisor can create a notification using the Notifications module requesting an inspection. After inspection of the equipment, the technician concerned creates a work order, if required or closes the notification if no anomaly is found.
Create, Assign and Execute Jobs / Work Orders
A Work Order refers to a job order created by a quality inspector for maintenance or repair of an equipment. The work order, once raised, is sent to plant personnel.
- Overview of Work Orders Area in Home screen
  The Work Orders area in the home screen of the mWorkOrder application provides you the following details.
- Work Orders Screen Overview
  This topic helps you understand how the work orders screen is structured in the mWorkOrder application.
- Copy a Work Order to create a new Work Order
- Create a Work Order
  - Add Header to Work Order
  - Add Operations and Assign them to Technicians
    Create multiple operations and assign each operation in a work order to separate technicians based on their expertise. Dividing a work order (operations) among multiple technicians based on assigned operations on split-level to get work done quicker.
  - Add a Sub-Operation
    You can add a sub operation to an operation while creating and modifying a Work Order. If you delete the main operation, sub-operations associated with that operation are deleted.
  - Add Components to work order
  - Add Attachments to Work Orders
    You can add an image, video, PDF attachments, and external URL links to the work order to provide additional information related to the maintenance or repair.
  - Add Permits to Work Orders
    Permits in asset management and maintenance provide crucial information about safety measures that need to be taken before starting the work. They help maintenance staff understand and implement necessary precautions during maintenance works.
  - Add Task List Based Operations
    Add operations from the Task list in a work order. This helps technicians to do asset maintenance using the items in the task list as checklist.
- View work orders on a Calendar
  You can view the work orders and related information along with navigations to the respective objectives from the calendar view.
- Release a Work Order
  Once a Work Order is created, it is assigned to a person/group/team. The person/group/team must then acknowledge their acceptance by releasing the Work Order. Work orders must be released before they are processed by the field technicians. Before you release a work order, check the history of work orders for the equipment or functional location.
- Add Crew to Work Center and Assign Jobs
- Execute a Work Order
  Once a Work Order is released and assigned to a technician, the technician executes the work order. Execution of a work order could require all or a few of these tasks.
- Close a Work Order
  Once you finish the tasks assigned to a work order, close it.
- Create a Measurement Document
  You can create a measurement document for Measuring Points in Operations, Objects, and Reading List for the work order from the operation detail screen while confirming the operation.
- Create Follow-Up Notification
  Follow-up notification is used to notify malfunction findings while executing maintenance activities of a Work Order. You can create the Follow-up Notifications for the Work Orders with statuses Technically Completed, Released, and Created.
- Create an Emergency Work Order
  You can create an Emergency Work Order for which Release, Operations Confirmation and Goods Issues happen automatically.
- Create a Manual Work Order
- View Push Notification for Work Orders
Ensure Periodic Service to Equipment and Functional Locations
Create service notifications, service orders, document service completion and record all details of work done and track entire service history of equipment and functional location right within the mWorkOrder application.
Create and Use Time Sheets
Use the Time Sheets module to create time sheets for yourself and your team members.
Create forms and capture & post data using Forms
Create forms (standalone) like checklists, emergency inspection and risk assessment forms and assign them to your team (field service technicians) to capture and post data.
Inspect materials at a plant
Inspection Lot is a formal request, which is sent to a plant for examining specific quantities of materials at a plant.
Confirm validation of materials at a plant
Create and Use Functional Locations
A Functional Location is the place where equipment is installed and maintained.
Check Plant and Storage Location Stock
If you are using Stock Overview module, check the following link,
Add and Use Equipment Details
Equipment refers to the product/machine that needs to be maintained or repaired and this module helps you search the Equipment based on number, description, and location.
Search and View Technical Objects
Use the Technical Objects module to search and view technical objects such as Equipment and Functional Locations. This module helps you retrieve the information from both Equipment and Functional location lists based on your search.
Create and Use Measuring Points
Measuring Points refer to the physical and/or logical metrics at an instance. For example, the temperature of a boiler at a specific time or the revolutions per minute (rpm) of a motor.
Application UI Across Different Platforms and Form Factors
This section showcases the UI across different form factors and platforms for this application.

Add Operations and Assign them to Technicians

Create multiple operations and assign each operation in a work order to separate technicians based on their expertise. Dividing a work order (operations) among multiple technicians based on assigned operations on split-level to get work done quicker.

You can reassign operations to other technicians, if case of emergencies, based on the availability of other technicians.

To add operations and activities to a work order:

In the right side of the My Work Orders screen under the Operations tab, tap the Add icon.
The ADD OPERATION screen is populated with a few pre-filled values. You can change the pre-filled values of the operation code, work center, and plant.
Enter the required information in other fields, such as Std text key and Unit of Work and Operation Recipient.
Note:
- In the work field, if you enter a value less than or equal to 1, then select H in the Unit of Work field and for a higher value, enter HR.
- Once you enter the amounts in the Work and the Number of Resources fields, the Duration field is automatically updated.
Under Operations, tap the User Status and select the user status of the operation. The Set User Status screen appears with both the sequential and non-sequential user statuses.

Figure 1. Work Order User Status
Select the User Status for Operation from the list.

Note:
Users can select single sequential status and/or multiple non-sequential statuses.
Tap Done.
Tap the Update link in the Resources field to assign the operation to the crew/technicians.

Figure 2. Assign Resources
In the Update Resources window, tap Update Duration next to the selected resource.
Enter the start and end dates fields using a timer and tap Done.

Figure 3. Add Duration
Tap Done in the Update Resources window.
Tap Save.
Note:
- You can also add operations from the Task Lists. For details, see Add Task List Based Operations.
- You can edit the details of operation in the same screen. You can edit the details only when it is in created and released state; not when the work order is completed.
- You can create, copy, edit, and delete operations. To delete an operation that is created in the offline mode, access the offline outbox and swipe to delete.