Home
Ensure Periodic Service to Equipment and Functional Locations
Create service notifications, service orders, document service completion and record all details of work done and track entire service history of equipment and functional location right within the mWorkOrder application.
Create a Service Order
Manage equipment and functional locations for which services are done using Service Order. Service Order leverages SAP ECC-CS (Customer Service) module. Review service notifications, process them and using the information in the service notification create, update, and track Service Orders with partner, contract, and item details.
Add Operations and Activities to service order

Title and Copyright
Copyright and Terms of Use page for mWorkOrder.
Preface
Understand audience, know related documents and products and conventions followed in this document.
About the mWorkOrder Application
Maintain your assets using mWorkOrder, a mobile work order management solution from Innovapptive. mWorkOrder leverages SAP’s Plant Maintenance module.
Configure the mWorkOrder Application
Establish connection with the server before you start using the mWorkOrder application.
Get Started with the mWorkOrder Application
Once you connect to the server, you can login to the mWorkOrder application either using your credentials or by using App Passcode or Fingerprints.
Overview of the mWorkOrder Application
This chapter familiarizes you with the basic functionality of the mWorkOrder application.
How to use mWorkOrder in Offline mode
When the network connection is low or unstable, you can switch to offline mode and continue working. The transactions that you do in offline mode are stored in Offline Outbox. The records in the Offline Outbox are automatically posted to backend systems you switch from offline to online mode.
Monitor Asset Performance
Use the Operator Rounds module to assign a functional location or an equipment monitoring and maintenance tasks to operators. These scheduled tasks help the operator detect possible technical failures / equipment breakdown and avoid production losses.
Create Notifications when Equipment needs Repair / Inspection
When an equipment needs repair or inspection, you as a technician or supervisor can create a notification using the Notifications module requesting an inspection. After inspection of the equipment, the technician concerned creates a work order, if required or closes the notification if no anomaly is found.
Create, Assign and Execute Jobs / Work Orders
A Work Order refers to a job order created by quality inspector for maintenance or repair of an equipment. The work order, once raised, is sent to plant personnel.
Ensure Periodic Service to Equipment and Functional Locations
Create service notifications, service orders, document service completion and record all details of work done and track entire service history of equipment and functional location right within the mWorkOrder application.
- Create a Service Notification
  Create a service notification, when it is time for service of an equipment or a functional location. When you create a service notification, you select a service partner / vendor detail, select the service required dates and so on.
- Create a Service Order
  Manage equipment and functional locations for which services are done using Service Order. Service Order leverages SAP ECC-CS (Customer Service) module. Review service notifications, process them and using the information in the service notification create, update, and track Service Orders with partner, contract, and item details.
  - Add Header to Service Order
  - Add Operations and Activities to service order
  - Add a Sub-Operation
    You can add a sub operation to an operation while creating and modifying a Service Order. If you delete the main operation, sub-operations associated with that operation are deleted.
  - Add Components to service order
  - Add Partners to service order
  - Add Attachments to Service Orders
    You can add and image, video, and PDF attachments to the work order to provide additional information related to the maintenance or repair.
  - Add Task List Based Operations
    You can add operations and components associated with operations based on Equipment, Functional Location, Assembly, or General Maintenance task list.
Create and Use Time Sheets
Use Time Sheets module to create time sheets for yourself and your team members.
Create forms and capture & post data using Forms
Create forms (standalone) like checklists, emergency inspection and risk assessment forms and assign them to your team (field service technicians) to capture and post data.
Inspect materials at a plant
Inspection Lot is a formal request, which is sent to a plant for examining specific quantity of materials at a plant.
Confirm validation of materials at a plant
Create and Use Functional Locations
A Functional Location is the place where equipment is installed and maintained.
Add and Use Equipment Details
Equipment refers to the product/machine that needs to be maintained or repaired and this module helps you search the Equipment based on number, description, and location.
Search and View Technical Objects
Use the Technical Objects module to search and view technical objects such as Equipment and Functional Locations. This module helps you retrieve the information from both Equipment and Functional location list based on your search.
Create and Use Measuring Points
Measuring Points refer to the physical and/or logical metrics at an instance. For example, the temperature of a boiler at a specific time or the revolutions per minute (rpm) of a motor.
Application UI Across Different Platforms and Form Factors
This section showcases the UI across different form factors and platforms for this application.

Add Operations and Activities to service order

To add operations and activities to a service order:

In the Details tab, tap the Operations tab and tap the Add icon.
ADD OPERATION screen is populated with a few pre-filled values. You can change the pre-filled values of operation code, work center, and plant.
Enter the required information in other fields, such as Std text key and Work.
Note:
- In the work field, if you enter a value less than or equal to 1, then select H in the Unit of Work field and for a higher value, enter HR.
- Once you enter the amounts in the Work and the Number of Resources fields, the Duration field is automatically updated.
Under Operations, tap the User Status and select the user status of the operation. The Set User Status screen appears with both the sequential and non-sequential user statuses.
Select the User Status for Operation from the list.

Note: Users can select single sequential status and/or multiple non-sequential statuses.
Tap Done and then tap Save.
Note:
- You can also add operations from the Task Lists. For details, see Add Task List Based Operations.
- You can edit the details of operation in the same screen. You can edit the details only when it is in created and released state; not when the service order is completed.