Provide Feedback for Work Instructions

The Feedback feature allows you to share observations, issues, or improvement suggestions directly on a specific step of a Digital Work Instruction. Feedback can include text as well as attachments such as images, videos, or documents for better clarity.

To Add Feedback to a Work Instruction Step:
  1. Open the required Digital Work Instruction.
  2. Navigate to the relevant step.
  3. Tap the Feedback option.
  4. Enter your feedback comments.
    You can also add attachments to support your feedback. You can include files along with your feedback to provide better context. Supported attachments include:
    • Images (JPG, PNG)
    • Videos (MP4)
  5. Submit the feedback.
    Your feedback is saved and linked to the selected instruction step.

    Key Points:

    • Add multiple attachments to a single feedback, preview them, or remove them before submitting.
    • Attachments must meet supported file type and size limits; unsupported or oversized files are rejected with an error.
    • Network connectivity is required to submit feedback with attachments. When offline, uploads are blocked or queued and a message is shown.
    • If an upload fails, a clear error is displayed and you can retry; failed files are not saved, while successful ones remain intact.
    • Submitted feedback is linked to the specific instruction step, and attachments can be viewed later.
    • Existing feedback without attachments continues to work as usual.
    Best practice: Add feedback during step execution, use images or videos for clarity, verify attachments before submitting, and ensure you are online when attaching files.