Copyright and Terms of Use page for Connected Back Office.

Understand audience, know related documents and products and conventions followed in this document.

The Digital Work Instructions (DWI) module helps you capture, organize, and share standardized procedures. It eliminates the confusion of outdated paper manuals and bridges the knowledge gap between new hires and experienced veterans.

You can build digital work instructions for your operators or technicians using one of three ways, depending on your existing resources and the complexity of the task:

Connect work instructions to rounds to ensure operators have the right procedures immediately available. You can add work instructions at both the round and task levels.

Update work instructions to reflect equipment changes, safety improvements, or technician or operator feedback. Changes take effect immediately for all technicians. This section explains when updates are required and how to correctly modify existing instructions.

You can view version history to review changes and restore a previous version when needed to ensure accuracy and continuity.

Review feedback provided on work instructions to identify improvements and suggestions.

Archive instructions that are no longer in use and restore them whenever they are needed again.

Look up procedures to review before you start creating work instructions or to check details.