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Assess Issues
Decide what to do with a reported issue and, where corrective work is needed, convert it into a work order.

Title and Copyright
Copyright and Terms of Use page for iMaintenance.
Preface
Understand audience, know related documents and products and conventions followed in this document.
Introduction to iMaintenance
Use this guide to prepare for the shift, assess reported issues, plan and assign work, monitor execution, and close completed work in iMaintenance.
Get Started with the Application
Sign in and learn the screens and controls you need before preparing and supervising maintenance work.
Prepare for Your Shift
Before the shift begins, set the synchronization scope, review notifications, find priority work, and confirm the required records are available.
Assess Issues
Decide what to do with a reported issue and, where corrective work is needed, convert it into a work order.
- Decide What to Do with an Issue
  Review a reported issue to assess urgency and decide the correct next action.
- Mark an Issue Complete Without a Work Order
  Close a valid observation that requires no corrective work order.
- Create and Release an Emergency Work Order from an Issue
  Convert an issue directly into an assigned, released work order for immediate attention.
- Create a Planned Work Order from an Issue
  Convert a non-emergency issue that requires corrective action into a planned work order.
- Reject a Non-Impactful Issue
  If an issue requires no action, you can reject it by providing a valid reason.
Create and Assign Work Orders
Create a work order from the maintenance need, verify its details, add the required operations and prerequisites, then review and create it for assignment or release.
Monitor and Intervene
During execution, identify work that is at risk, unassigned, on hold, overdue, or awaiting review, then take the action needed to keep the shift moving.
Review and Close Completed Work
After execution is complete, verify time, safety, component, form, and follow-up records before closing the work order.
View Equipment Details
Review equipment information, related work, documents, hierarchy, and measuring points.
View Functional Location Details
Review a functional location, its hierarchy, associated equipment, documents, history, and measuring points.
Settings, Help, and Profile
Manage display and language preferences, open support resources, and review your profile and session history outside the active work journey.

Issue Decisions and Work Order Creation

Decide what to do with a reported issue and, where corrective work is needed, convert it into a work order.

Open each reported issue, review the available evidence, and choose the outcome that matches the maintenance need.


Situation	Action	Continue to
Immediate corrective work is required.	Create and release emergency work.	Create and Release an Emergency Work Order from an Issue
Corrective work requires planning.	Create a planned work order.	Create a Planned Work Order from an Issue
The observation is valid but needs no work order.	Mark the issue complete.	Mark an Issue Complete Without a Work Order
The issue is duplicate, incorrect, or non-impactful.	Reject it with a reason.	Reject a Non-Impactful Issue

Start with Decide What to Do with an Issue. After completing a branch, return to the issue list and assess the next record or continue with the resulting work order.