Jump to main content
Innovapptive documentation
iMaintenance Configuration Guide
  1. Home
  2. Configure Platform Services and Reporting

    Set mobile preferences, communication and AI options, and build dashboards and reports.

  3. Configure Chat and Notifications

    Manage chat and mention alerts for Issues and Work Orders, enable sync-failure alerts, and review how email notifications work.

  • Title and Copyright

    Review the guide's release details, copyright notices, and terms of use.

  • Preface

    Identify the intended readers, document conventions, related products, and documentation contacts.

  • Get Started with iMaintenance Configuration

    Understand the configuration scope, sign in, and find the modules and settings available to you.

  • Set Up Access and Administration

    Set up tenant access, authentication, users, roles, and groups before configuring maintenance work.

  • Configure Data and Integrations

    Maintain shared data, connect the ERP, and set the product-wide configuration used across iMaintenance.

  • Configure Maintenance Work

    Set the controls for Work Orders, assignments, Issues, equipment, functional locations, and measuring points.

  • Configure Forms and Field Templates

    Design data-capture forms, define field templates and risk matrices, and publish interface translations.

  • Configure Platform Services and Reporting

    Set mobile preferences, communication and AI options, and build dashboards and reports.

    • Customize Platform Settings

      Set mobile storage controls, synchronization preferences, and appearance options for iMaintenance.

    • Configure Chat and Notifications

      Manage chat and mention alerts for Issues and Work Orders, enable sync-failure alerts, and review how email notifications work.

      • Configure Chat Controls

        Turn chat on or off for Issues and Work Orders, and choose whether users are notified of every message or only when they are mentioned.

      • Configure Sync-Failure Push Notifications

        The push notification setting turns push notifications for synchronization failures on or off.

      • System-Generated Notifications

        System-generated notifications inform users about workflow events on the web and in the iMaintenance mobile app.

    • Configure AI Features

      The AI configuration controls which AI features are available at tenant and plant level: AI Assist, AI-assisted Issue and Work Order creation, and the location settings for AI Detect and AI Plan.

    • Build Dashboards and Reports

      Create dashboards, configure widgets, build reports, and manage archived reporting items.

Configure Chat and Notifications

Manage chat and mention alerts for Issues and Work Orders, enable sync-failure alerts, and review how email notifications work.

  • Configure Chat Controls
  • Configure Sync-Failure Push Notifications
  • System-Generated Notifications
Copyright © 2012-2026 Innovapptive Inc. and/or its affiliates. Help Center Training Support