Close an Issue

To close or resolve the issue:

  1. Open the issue assigned to you, which is in Open or In Progress state.
    Issue chat box or log history is displayed.
    Figure 1. Issues Log History
  2. Enter the text in the text box and tap the Enter icon to provide the updates related to the issue to your supervisor. You can also add images as evidence.
  3. Tap the Details buttons on the top right.
  4. Update the details as required and select the Status as Resolved if the issue is resolved.
    Issue Updated Successfully message appears and the Status of the issue is changed to Resolved.