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Execute Round Tasks with mRounds Mobile App
The chapter discusses the mRounds mobile application, outlining its features which include executing operator rounds, creating ad-hoc maintenance checks, adding shift logs, managing issues, and actions.
Create and Manage Issues
Effective issue management is critical for maintaining operational efficiency and ensuring that equipment issues are addressed promptly. You can create, assign, resolve and close issues for anomalies identified during rounds to ensure proper tracking and resolution.
Resolve and Close an Issue
You can close an issue once it is resolved.

Title and Copyright
Copyright and Terms of Use page for Connected Back Office.
Preface
Understand audience, know related documents and products and conventions followed in this document.
Introduction to mRounds
This chapter provides an overview of the mRounds application for Plant and Asset maintenance, covering topics such as its benefits, new features, enhancements, and system requirements.
Execute Round Tasks with mRounds Mobile App
The chapter discusses the mRounds mobile application, outlining its features which include executing operator rounds, creating ad-hoc maintenance checks, adding shift logs, managing issues, and actions.
- Log in to the Mobile Application
  This section provides guidance on logging in to the mRounds mobile application, including configuring a passcode and enabling Touch ID & Face ID.
- About the Mobile Application Screens
  The mRounds application consists of five screens, each designed to help you efficiently manage rounds, execute rounds, create issues and actions, and update user preferences. Below is a detailed overview of each screen.
- Review and Accept the Shift Handover Report
  Before you begin Round Tasks execution, review and acknowledge the shift handover report, summarizing the tasks completed, outstanding tasks, and any unresolved issues as part of the process. For more information about the Shift Handover Report, see topics/mrounds_shift_handover_report.html.
- Access Rounds in Offline Mode
  mRounds mobile application is designed to work seamlessly even under low or no internet connectivity.
- Self Assign and Unassign Rounds
  This section explains how to self-assign rounds, unassign rounds, and create ad-hoc rounds.
- Execute Rounds and Record Asset Data
  This section explains how to use the mRounds mobile application for inspecting assets and recording data.
- Create and Manage Issues
  Effective issue management is critical for maintaining operational efficiency and ensuring that equipment issues are addressed promptly. You can create, assign, resolve and close issues for anomalies identified during rounds to ensure proper tracking and resolution.
  - Create an Issue
    Create an issue when you find an anomaly while executing round tasks that require further investigation.
  - Self-Assign an Unassigned Issue
    When you identify an issue that is logged but not assigned, you can assign it yourself.
  - Resolve and Close an Issue
    You can close an issue once it is resolved.
- Create and Manage Actions
  Managing actions is crucial for addressing critical tasks identified during rounds. Create an action to follow up on an issue that is marked resolved and close it once you review and gather the required information.
- Log Shift Activities
  Shift logs are essential for recording key activities and events that occur during a shift. They document actions taken, issues encountered, and the status of tasks, keeping both you and your supervisors informed about ongoing operations.
- Find and Manage Rounds, Issues, and Actions
  Search and filters help you to find the relevant rounds, issues, and actions quickly based on criteria such as status, priority, date, or assigned personnel. These tools allow you to streamline task management, ensuring nothing is overlooked or delayed.
- Customize User Settings
  The User Profile allows you to manage personal and account-related information, reset the application to change domains, manually re-sync data with cache clearing, and update key operational details such as plant, unit, position, and shift. Customizing profile ensures information is up-to-date and tailored to enhance user experience.
Create and Monitor Rounds with mRounds Web App
This chapter outlines the features of the web application, including creating and scheduling round plans, generating reports, managing issues and actions, creating ERP notifications, and performing archive and search functions.
Create and Manage Master Data
Master Data forms the foundation of the system, providing essential information such as plants, shifts, locations, assets, units of measurement, and response sets. Properly setting up master data ensures seamless work order management, asset tracking, and operational efficiency.
Onboarding Tenants/Super Admins
Use the Tenant Management module to create tenant or super admin roles for onboarded customers/user and provide access to the applications and modules.
Onboarding Users and Assigning Roles
Use the User Management module to create roles and so on, create users, and assign relevant roles to the users.

Resolve and Close an Issue

You can close an issue once it is resolved.

To resolve and close the issue:

Open the issue assigned to you, which is in Open or In Progress state.
Issue chat box or log history is displayed.
Figure 1. Issues Log History
Enter the text in the text box and tap the Enter icon to provide the updates related to the issue to your supervisor. You can also add images as evidence.
Tap the Details button on the top right.
In the Issue Details screen, tap the Edit button on the top right.
Expand the More Details section, update the details and change the Status to Resolved when the issue is resolved.
Tap Save.

The issue is now marked as Resolved, and relevant teams are notified.