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Ensure Periodic Service to Equipment and Functional Locations
Create service notifications, service orders, document service completion and record all details of work done and track entire service history of equipment and functional location right within the mWorkOrder application.
Create a Service Order
Manage equipment and functional locations for which services are done using Service Order. Service Order leverages SAP ECC-CS (Customer Service) module. Review service notifications, process them and use the information in the service notification to create, update, and track Service Orders with partner, contract, and item details.

Title and Copyright
Copyright and Terms of Use page for mWorkOrder.
Preface
Understand audience, know related documents and products and conventions followed in this document.
About the mWorkOrder Application
Maintain your assets using mWorkOrder, a mobile work order management solution from Innovapptive. mWorkOrder leverages SAP’s Plant Maintenance module.
Configure the mWorkOrder Application
Establish connection with the server before you start using the mWorkOrder application.
Get Started with the mWorkOrder Application
Once you connect to the server, you can login to the mWorkOrder application either using your credentials or by using App Passcode or Fingerprints.
Overview of the mWorkOrder Application
This chapter familiarizes you with the basic functionality of the mWorkOrder application.
How to use mWorkOrder in Offline mode
When the network connection is low or unstable, you can switch to offline mode and continue working. The transactions that you do in offline mode are stored in Offline Outbox. The records in the Offline Outbox are automatically posted to backend systems you switch from offline to online mode.
Monitor Asset Performance
Use the Operator Rounds module to assign a functional location or an equipment monitoring and maintenance tasks to operators. These scheduled tasks help the operator detect possible technical failures / equipment breakdown and avoid production losses.
Create Notifications when Equipment needs Repair / Inspection
When an equipment needs repair or inspection, you as a technician or supervisor can create a notification using the Notifications module requesting an inspection. After inspection of the equipment, the technician concerned creates a work order, if required or closes the notification if no anomaly is found.
Create, Assign and Execute Jobs / Work Orders
A Work Order refers to a job order created by a quality inspector for maintenance or repair of an equipment. The work order, once raised, is sent to plant personnel.
Ensure Periodic Service to Equipment and Functional Locations
Create service notifications, service orders, document service completion and record all details of work done and track entire service history of equipment and functional location right within the mWorkOrder application.
- Create a Service Notification
  Create a service notification, when it is time for service of an equipment or a functional location. When you create a service notification, you select a service partner / vendor detail, select the service required dates and so on.
- Create a Service Order
  Manage equipment and functional locations for which services are done using Service Order. Service Order leverages SAP ECC-CS (Customer Service) module. Review service notifications, process them and use the information in the service notification to create, update, and track Service Orders with partner, contract, and item details.
  - Add Header to Service Order
  - Add Operations and Activities to service order
  - Add a Sub-Operation
    You can add a sub operation to an operation while creating and modifying a Service Order. If you delete the main operation, sub-operations associated with that operation are deleted.
  - Add Components to service order
  - Add Partners to service order
  - Add Attachments to Service Orders
    You can add and image, video, and PDF attachments to the work order to provide additional information related to the maintenance or repair.
  - Add Task List Based Operations
    You can add operations and components associated with operations based on Equipment, Functional Location, Assembly, or General Maintenance task list.
Create and Use Time Sheets
Use the Time Sheets module to create time sheets for yourself and your team members.
Create forms and capture & post data using Forms
Create forms (standalone) like checklists, emergency inspection and risk assessment forms and assign them to your team (field service technicians) to capture and post data.
Inspect materials at a plant
Inspection Lot is a formal request, which is sent to a plant for examining specific quantities of materials at a plant.
Confirm validation of materials at a plant
Create and Use Functional Locations
A Functional Location is the place where equipment is installed and maintained.
Check Plant and Storage Location Stock
If you are using Stock Overview module, check the following link,
Add and Use Equipment Details
Equipment refers to the product/machine that needs to be maintained or repaired and this module helps you search the Equipment based on number, description, and location.
Search and View Technical Objects
Use the Technical Objects module to search and view technical objects such as Equipment and Functional Locations. This module helps you retrieve the information from both Equipment and Functional location lists based on your search.
Create and Use Measuring Points
Measuring Points refer to the physical and/or logical metrics at an instance. For example, the temperature of a boiler at a specific time or the revolutions per minute (rpm) of a motor.
Application UI Across Different Platforms and Form Factors
This section showcases the UI across different form factors and platforms for this application.

Create a Service Order

Manage equipment and functional locations for which services are done using Service Order. Service Order leverages SAP ECC-CS (Customer Service) module. Review service notifications, process them and use the information in the service notification to create, update, and track Service Orders with partner, contract, and item details.

When you create a service order, the partner or external service vendor is contacted and the request for the service is done manually. The external vendor is notified automatically when the service order is created. Use the service order to track all the services done for the equipment or functional location and track the service details like work done, spares replaced and so on.

Once the service is done and the external vendor is paid and the details are captured in the service order, you can close the service order marking it complete.

To create a service order:

In the Home screen, tap My Jobs.

You can also tap the Create icon directly on the My Jobs module.
Tap the Create icon on top-right of the Work Orders screen.

Figure 1. Create Service Order
In the New Work Order screen, enter the following details in the Header tab:
- Order Type: Select the Order Type from the list (for example, SM01 (Service Order)).
  Note:
  The Partner tab is displayed based on Order Type configuration (for example, when you select Order Type as SM01 then the Partner tab is displayed).
- Priority: Select the Priority from the list.
- Planning Plant: Select the Plant from the list.
- Description: Enter description.
- User Status: Auto populates based on configured default settings.
Tap Save.
A message appears confirming that the Work Order <number> is successfully created.
Note:
In the pop-up screen, tap View WO List to navigate to the work order that you created and add additional details.
Or you can directly tap the other tabs in the Details tab to fill the other details and save later once all the required details are filled.