What’s New for Supervisors in iMaintenance

View SAP Unit of Work Data in Operation Dropdowns (iOS)

Display Unit of Work data from SAP in operation dropdowns with auto-default values instead of showing only hardcoded options. This gives field workers access to actual SAP-defined work units when adding operations manually and eliminates the need to reference external documentation. The dropdown automatically selects the appropriate default value based on SAP configuration.

For more information, see Add Operations.

Auto-Populate Activity Type Based on Work Center (iOS)

Set the Activity Type field at the operation level to auto-populate based on the work center configuration defined in SAP. This eliminates manual selection when adding or editing operations and ensures consistency with backend system definitions. The field filters available activity types based on the selected work center.

For more information, see Add Operations.

Auto-Populate Control Key Based on Work Order Type and Planning Plant (iOS)

Configure the Control Key field to auto-populate with default values based on work order type and planning plant as defined in SAP. This removes the need for users to manually select control keys when the defaults are already configured in the backend system. The dropdown filters to show only relevant control keys for the selected work order type.

For more information, see Create a Work Order.

Filter Maintenance Activity Type by Work Order Type (iOS)

Filter the Maintenance Activity Type dropdown based on the selected Work Order type instead of displaying all available values. This helps users select the correct activity type by showing only relevant options and automatically populates the field when a single value is configured. The filtering aligns with SAP configuration for each work order type.

For more information, see Create a Work Order.

Display Dynamic Operation UOM Across the App (iOS)

Replace static Unit of Measurement values with dynamic UOM data from SAP configuration across all operation screens. This ensures the Operation UOM field reflects actual SAP settings instead of being limited to HR, D, and MIN values. The change affects operation creation, editing, and display throughout the application.

For more information, see Add Operations.

Align Issue Count Display Across Widgets (iOS)

Ensure consistent issue count display between the Issue Reporting popup and Asset 360 Issues Widget by using the same filtering criteria. This eliminates confusion when users verify existing issues for an asset and provides accurate counts in both locations. The alignment includes all open and in-progress issues.

For more information, see Home (Dashboard).

Display All Task Tabs in Tasklist (iOS)

Show Equipment, Functional Location, and General tabs in the tasklist consistently even when no data is present. This clarifies that tabs are available but empty rather than hidden due to permissions or configuration issues. All three tabs remain visible throughout operation selection and editing.

For more information, see Create and Assign Work Orders.

Retain Dashboard Filters Across Navigation (iOS)

Maintain filters applied at dashboard and widget levels when users navigate away and return during the same session. This eliminates the need to reapply filters repeatedly and preserves user preferences throughout their work session. Filter retention works for both dashboard-level and individual widget-level filters.

For more information, see Home (Dashboard).

Display All Priority Levels in Dashboard (iOS)

Show all available priorities in the dashboard for both Issues and Work Orders instead of limiting the display to values configured in RACE. This provides complete visibility into priority distribution across all work items. The enhancement affects both dashboard widgets and work order list displays.

For more information, see Home (Dashboard).

Use Required Start Date for Issue Timeline Filters (iOS)

Change the Issues Widget to filter and display issue counts based on Required Start Date instead of Created Date. This provides accurate issue counts when users apply future timeline filters and aligns with how teams plan upcoming work. The parameter change affects all timeline-based filtering in the Issues Widget.

For more information, see Home (Dashboard).

Auto-Populate UOM for Manual Components (iOS)

Automatically populate the Unit of Measurement field when users manually add components and select a material. This eliminates manual UOM entry for data already defined in the material master and reduces errors. The UOM populates as soon as a material is selected from the dropdown.

For more information, see Add Components.

Display Sync Status for Issue Items and Tasks (iOS)

Show sync status in the Outbox when users add Items, Causes, Activities, or Tasks during issue creation. This confirms whether issue-related data has synced successfully to the backend system. The status appears for all four object types in the Outbox.

For more information, see Use Application in Offline Mode.

Display Sync Status for Component Activities (iOS)

Track sync status in the Outbox for all component-related activities including add, update, duplicate, remove, and collect operations. This provides visibility into whether component changes have successfully synced to the backend. The status displays for each type of component activity.

For more information, see Use Application in Offline Mode.

Display Sync Status for Measuring Point Objects (iOS)

Show sync status in the Outbox for measuring point updates and measuring document creation. This helps users confirm that critical measurement data has synced successfully to the backend. The status appears for both measuring point and measuring document activities.

For more information, see Use Application in Offline Mode.

Enable Passcode Setup After Sign-Out (iOS)

Allow users to set up a new passcode after every sign-out or app uninstallation to support shared device environments. This ensures each user can secure their session when multiple workers access the app across different shifts. The passcode setup prompt appears immediately after sign-in.

For more information, see Create Passcode.

Mixpanel Integration for Login & Sync (iOS & Android)

Integrate Mixpanel analytics into application to capture detailed insights on user behavior, including click interactions, screen navigation patterns, time spent on each screen, and user attributes such as role and location. This data enables smarter decision-making and helps optimize the overall app experience.

Mixpanel Integration for Issue Creation & Update (iOS & Android)

Integrate Mixpanel analytics into the Issue Creation and Update module to capture meaningful insights into how users report and manage issues. Track clicks, screen transitions, time spent on each form, and user-specific attributes to better understand behavior, streamline workflows, and enhance overall usability.

Mixpanel Integration for Work Order Creation & Update (iOS & Android)

Integrate Mixpanel analytics into the Work Order Creation and Update module to capture deep insights into user behavior and operational patterns. This enhancement tracks clicks, navigation flows, time spent on each step, and user-specific properties—helping teams understand how work orders are created, updated, and executed in real-world scenarios.

User Status Visibility in Asset 360 List View (iOS & Android)

Enhanced transparency and efficiency with the new User Status field in the Asset 360 list view—now displayed just like in the Work Order and Issue list screens. This improvement allows users to instantly view the status of technicians without opening individual records, streamlining decision-making and team coordination.

For more information, see View Equipment Details.

Geo Tag Configuration for Equipment Module (iOS & Android)

Gain greater control over location-based tracking with the new Geo Tag configuration setting, available at both tenant and plant levels. This feature allows admins to enable or disable geotagging capabilities in the Equipment module, ensuring flexibility and compliance with organizational or regional policies.

For more information, see View Equipment Details.

IAS-Based Authentication for Mobile App (iOS & Android)

Strengthened enterprise security and streamlined user access with support for (Identity Authentication Service) IAS-based authentication in the mobile app. Users can now log in using their organization’s IAS credentials, aligning the mobile login experience with enterprise identity management standards.

For more information, see Log in to the iMaintenance Application.

Consolidated Outbox Entry for Work Orders (iOS & Android)

Simplified your Outbox view with a smarter, more streamlined experience. With this enhancement, when a work order is created but not yet synced (due to offline mode or posting failure), it now appears as a single consolidated record instead of multiple entries for each operation, component, and work order.

For more information, see Use Application in Offline Mode.

Manual Priority Selection for Issues and Work Orders (iOS & Android)

Enhanced flexibility and user control with the new Manual Priority Selection feature in the iMaintenance mobile app. Users can now directly select the required issue and work order priority value from a drop-down menu, without relying on the Risk Assessment Matrix for automated determination.

For more information, see Create a Work Order.

Introduced Breakdown Toggle in Issue and Work Order Screens (iOS & Android)

Enhanced flexibility and data accuracy with the new Breakdown toggle feature, now available in both Issue and Work Order creation and edit screens. Supervisors and Technicians can easily enable or disable the Breakdown option as needed, ensuring accurate tracking of breakdown-related information.

For more information, see Create a Work Order.

View and Lock Forms in Work Order Update (iOS & Android)

Ensure data integrity and prevent accidental loss of information with the new View and Lock Forms enhancement. When updating a work order, the forms in Drafted or Submitted status remain visible in a checked and disabled state—ensuring they cannot be modified or removed. This improvement maintains consistency, preserves important data, and eliminates confusion for technicians and supervisors during work order updates.

For more information, see Add Forms.

User-Friendly Crash Message with Relaunch Option (iOS & Android)

Enhanced user experience and recovery with a new crash handling mechanism that displays a clear, user-friendly message whenever the app unexpectedly closes. Users are now provided with an option to relaunch the app instantly, ensuring minimal disruption and a smoother recovery process.

Auto-Population of Planning Plant & Planner Group (iOS & Android)

Reduced manual effort and improved data accuracy with the auto-population of Planning Plant and Planner Group fields during Issue, Work Order, or Operation creation. The system automatically fills these fields based on predefined rules, ensuring consistency and a smoother user experience.

For more information, see Create a Work Order.

Dashboard Widget Layout & Behavior Updates (iOS & Android)

Dashboard usability is improved with tabs now grouped under a single “View by” option, simplifying navigation and reducing cognitive load. Widget cards are optimized with a maximum of five per row, while controlled text wrapping and truncation ensure a clean and consistent display across devices. An indicator line above Quick Actions clarifies filter applicability, and widgets with no data are automatically repositioned, helping users focus on meaningful information. These updates collectively enhance readability, efficiency, and overall user experience.

For more information, see Home (Dashboard).

Filter Support in List Views from Dashboard (iOS & Android)

Streamlined navigation by automatically applying relevant filters when moving from dashboard widgets or cards to list views, ensuring context continuity and reducing repetitive manual filtering. Users can override or add filters on top of system-applied ones, while mismatched filters are gracefully ignored, improving data discoverability and access. This update enables faster retrieval of the exact set of work orders, issues, or operations, enhancing overall user experience and satisfaction.

For more information, see Home (Dashboard).

Enhanced Timeline Filters with Custom Date Range Option (iOS & Android)

Select a custom date or date range directly from the timeline filters, giving supervisors greater flexibility in viewing and managing workloads. By enabling targeted filtering, users can quickly assess tasks based on priority or status, improving situational awareness and operational planning. It also helps identify urgent or high-risk work orders faster, reducing safety and operational risks.

For more information, see Home (Dashboard).

View of Images/Documents Uploaded via Instruction Response Type (iOS & Android)

Supervisors can now view images or documents uploaded through the Instruction response type directly within the mobile application. This enhancement improves clarity, provides quick access to supporting media, and reduces reliance on external tools or communications for context.

For more information, see Add Forms.

Enabled Okta Authentication for Mobile (iOS & Android)

Introduced Okta Authentication to the mobile application to provide a secure and seamless login experience. This integration enhances user management, enables Single Sign-On (SSO), and aligns with industry-standard security protocols to minimize the risk of unauthorized access.

Search Measuring Points by Description or Number (iOS & Android)

Search Measuring Points using either the description or the measuring point number. This feature improves user experience by providing faster access to specific Measuring Points, reducing navigation time and effort.

For more information, see View Equipment Details.

Auto-Populate Maintenance Plant from Equipment/Functional Location (iOS & Android)

The Maintenance Plant field now automatically populates based on the selected Equipment or Functional Location while creating a work order. It reduces manual entry, ensures data accuracy, and streamlines the work order creation process for technicians and supervisors.

For more information, see Create a Work Order.

Organized View for Work Order and Operation Attachments (iOS & Android)

Users can now view Work Order and Operation PRT attachments in separate, clearly defined sections within each operation. This organized view eliminates confusion, helping supervisors quickly locate the exact documents they need without sifting through mixed files.

For more information, see Add Operations.

Spot New Items Instantly & Auto-Open GOS Attachments (iOS & Android)

Supervisors can now easily spot newly added operations, components, forms, and attachments, as they are briefly highlighted for better visibility. Additionally, the Work Order GOS section automatically expands whenever images are added, ensuring that critical attachments are immediately accessible.

For more information, see Create a Work Order.

Consistent UI for Operations, Forms, and Components (iOS & Android)

Experience a unified and intuitive interface across the Operations, Forms, and Components sections within a Work Order. This enhancement ensures a consistent layout and visual pattern, helping technicians quickly identify key details and statuses without adjusting to different designs.

For more information, see iMaintenance Dashboard and Main Screens.

Find Quickly What You Need with Search and Filter (iOS & Android)

Supervisors can now instantly find specific Operations, Components, or Forms using powerful search and filter options in the mobile app. This enhancement eliminates the need to scroll through long lists, enabling users to quickly locate the right information and take action efficiently.

For more information, see Search and Filter Records.

Update Work Orders Quickly Without Extra Navigation (iOS & Android)

Supervisors can now edit Operations and Components directly within their respective tabs in a Work Order, without navigating to the main Edit Work Order screen. This streamlined approach reduces clicks, saves time, and keeps workflows uninterrupted while maintaining all validations and business rules.

For more information, see Create a Work Order.

Attach Forms Instantly from the Forms Tab (iOS & Android)

Supervisors can now attach forms directly from the Forms tab within a Work Order, without entering edit mode. This streamlines the process, reduces clicks, and saves time, making it easier to manage forms efficiently during work execution.

For more information, see Add Forms.

Access Work Order and Operations Forms in One Screen (iOS & Android)

Users can now access both Work Order and Operations-specific forms directly within the Operations screen, eliminating the need to navigate across multiple screens or modules. This consolidated view simplifies workflows, improves usability, and provides quick access to all relevant forms during fieldwork.

For more information, see Add Operations.

Navigate Directly from Dashboard Section Headers (iOS & Android)

Supervisors can now tap on dashboard section headers (e.g., Overdue Work Orders, Issues) to instantly view a complete, filtered list of items for that section. This enhancement streamlines access to relevant tasks and reduces navigation steps, helping users manage their workload more efficiently.

For more information, see Home (Dashboard).

Customizable Date Format Across Mobile Application (iOS & Android)

Users can now configure their preferred date format in the mobile application settings, ensuring consistent display of dates across all modules, including Issues, Work Orders, Embedded Forms, and Timesheets. This enhancement accommodates regional preferences, reduces confusion, and improves overall usability.

Expanded File Attachment Support Across Mobile Application (iOS & Android)

The mobile application now supports additional file types for attachments, including .doc, .docx, .xls, and .xlsx, alongside existing formats (.png, .jpeg, .jpg, .mp3, .mp4, .mov, .pdf). Users can upload these files consistently across all modules and workflows, enhancing flexibility and compatibility.

Role-Based Editing of Measuring Points (iOS & Android)

Authorized users can now edit existing measuring points in the app based on their roles and permissions. This enhancement ensures data accuracy, operational flexibility, and governance while maintaining secure access controls for sensitive asset information.

For more information, see Create a Measuring Point.

Quick Access to Operation Details from Dashboard (iOS & Android)

The Live Status Overview widget now features separate columns for Operations and Work Orders, with the Operation ID/Description displayed as a clickable hyperlink. Tapping the operation link navigates users directly to the Operation Details screen in Work Order Execution, while pressing back returns them to the dashboard. Column visibility remains configurable in RACE, allowing admins to tailor the widget to business needs.

For more information, see Home (Dashboard).

Enhanced Quick Actions Widget with Equipment & Functional Location Cards (iOS & Android)

The Quick Actions widget now includes new cards for Equipment and Functional Locations, providing direct navigation to respective modules. Users can quickly access all equipment or functional location lists, improving efficiency and streamlining workflows.

For more information, see Home (Dashboard).

Smart Technician Assignment (iOS & Android)

Optimize work order and operation assignments with intelligent technician selection in the app. This enhancement ensures that the right technicians are visible for assignment based on configurable tenant-level settings, improving operational efficiency and flexibility.

For more information, see Add Operations.

Prevent Accidental Deletions in Work Orders (iOS & Android)

Enhanced control and data integrity in work order management by restricting the deletion of operations and components based on predefined system statuses. This feature prevents accidental or unauthorized deletions, ensuring that only valid actions are performed during specific workflow stages.

For more information, see Create a Work Order.

AI Response Feedback for Digital Assistant (iOS & Android)

Empower users to shape a smarter and more responsive Digital Assistant experience. With the new feedback option, users can now rate AI-generated responses directly within the Work Order execution flow, helping improve the accuracy and relevance of future interactions.

For more information, see Create a Work Order.

Improved AI Input Flexibility for Issues and Work Orders (iOS & Android)

The app now allows users to provide input to the AI model while creating an Issue or Work Order using text only, image(s) only, or both text and image(s). This flexibility ensures users can report issues or create work orders in the most convenient way based on their on-the-ground conditions.

For more information, see Create a Work Order.

View Default Values for Numeric Responses (iOS & Android)

The iMaintenance mobile app now displays default values configured for numeric response fields as soon as the form is opened. This ensures technicians see the intended starting value immediately, without manual input.

For more information, see Add Forms.

Auto-Populate Operation Number for Single-Operation Work Orders (iOS)

Supervisors can now view the operation number in the “Component Create” screen when a work order contains only one operation. This removes the need for manual selection, reducing clicks, preventing errors, and improving overall efficiency.

For more information, see Add Components.

Conditional Logic Support for Multiple Response Types in Embedded Forms (iOS & Android)

Enhance Embedded Forms by enabling conditional logic across various response types—such as text, scan, signature, numeric, and selection fields. This feature allows dynamic actions like hiding or showing sections, requesting evidence, raising issues, adding attachments, or triggering follow-up questions based on technician inputs.

For more information, see Add Forms.

Improved AI Accuracy with EQ/FL Context in Work Order Creation (iOS & Android)

Improved the accuracy of AI-generated field suggestions (Title, Description, Priority, etc.) by sending Equipment (EQ) or Functional Location (FL) details when creating a Work Order from their respective modules. By providing asset-specific context, AI delivers more relevant and precise recommendations, enabling faster form completion and reducing manual effort and errors.

For more information, see Create a Work Order.

View Offline Messages in Chat (iOS & Android)

Users can now view and send messages while offline, ensuring uninterrupted communication in low or no connectivity environments. This capability supports remote and industrial locations, such as plants, mines, and offshore rigs, helping maintain operational momentum until connectivity is restored.

For more information, see Home (Dashboard).

View Planned Hours and Ongoing Work Orders per Technician (iOS & Android)

Supervisors can now view planned hours and ongoing work orders for each technician, providing real-time visibility into workloads. This enables more informed task allocation, better shift planning, and early identification of under- or over-utilization.

For more information, see Home (Dashboard).

View and Manage SharePoint Attachments (iOS & Android)

Users can now view, add, annotate, and manage SharePoint attachments (images, PDFs, documents, etc.) directly within the application. Attachments linked via GOS or DMS to Work Orders, Notifications, Equipment, or Functional Locations are accessible in-app, enabling seamless document access and collaboration for technicians and supervisors.

For more information, see Add Forms.

Clear Messages for Failed AI Responses (iOS & Android)

When you create a Work Order using AI Detect or AI Plan, you can now see clear, user-friendly messages if the AI is unable to generate a response. This helps you understand the situation without being shown technical error details and guides you to the right next step using available call-to-actions.

For more information, see Create a Work Order.

View References for AI-Detected Priority (iOS & Android)

When you create a Work Order using AI, you can now see the reference information the AI used to determine the priority. This helps you understand why a certain priority was assigned, builds trust in AI suggestions, and allows you to explore similar past cases for better decision-making.

For more information, see Create a Work Order.

Auto-Populated Date and Time for Measuring Documents (iOS & Android)

When you create or update a Measuring Document, the Date and Time fields are now automatically populated with the current system date and time. This removes the need for manual entry and speeds up the process. The feature is available on the Measuring Document screen accessed from Equipment or Functional Location detail pages.

For more information, see Create a Measuring Point.

Supports Date and Time Response Type in Mobile Embedded Forms (iOS & Android)

Enhanced embedded forms in the mobile application by introducing Date and Time response types. With this feature, technicians can capture accurate temporal data—whether date-only, time-only, or both—directly from their devices. This reduces manual entry errors, improves data reliability, and ensures consistency with web configurations.

For more information, see Add Forms.

Auto-Populate Works for Non-Reference Key in Embedded Forms (iOS & Android)

Supervisors can define which fields should automatically populate when creating a form, along with the flexibility to configure each field’s properties, such as editable or read-only. This feature ensures consistency, reduces manual entry, and gives administrators control over how data is captured.

For more information, see Add Forms.

Create Sub-Work Orders from Parent Work Orders (iOS & Android)

Supervisors can now create Sub-Work Orders directly from an existing Parent Work Order—ideal for breaking down large jobs or managing dependent tasks. Key details like Equipment and Functional Location are automatically inherited from the parent, while operations and scheduling remain independent. For example, during a major overhaul, a planner can spin off specialized electrical or inspection tasks into sub-orders without duplicating effort.

For more information, see Create a Sub Work Order.

View and Manage Work Orders from the Homepage Dashboard (iOS & Android)

Supervisors can now view and interact with Work Orders directly on the dashboard using filters like priority, status, type, and timeline. This streamlined view improves situational awareness and helps teams stay focused on the most critical tasks.

For more information, see Home (Dashboard).

View Issues at a Glance on the Supervisor Dashboard (iOS & Android)

Supervisors can now see all reported issues within their work center directly from the dashboard, along with real-time status and count. This feature enhances visibility, accountability, and response time across maintenance operations.

For more information, see Home (Dashboard).

Track Overdue Work Orders on the Supervisor Dashboard (iOS & Android)

Supervisors can now view all overdue Work Orders right from the dashboard—along with their priority and count—enabling faster response to delays and better workload control.

For more information, see Home (Dashboard).

Visualize Complete Functional Location Hierarchies (iOS, Android)

Supervisors can now view the full hierarchy of a Functional Location (FL) directly within the mobile app—including all connected Equipment and Bill of Materials (BOMs).

For more information, see View Functional Location Details.

View Complete Equipment Hierarchy (iOS)

Supervisors can now explore the hierarchy of specific Equipment, including its parent Functional Location and linked BOMs.

For more information, see View Equipment Details.

Delete Non-Sync Records from Outbox (iOS & Android)

Users can now remove unsynced or failed records directly from the Outbox, ensuring better control over offline data and reducing clutter from outdated or incorrect entries.

For more information, see Home (Dashboard).

Share or Print Submitted Forms Seamlessly (iOS & Android)

Users can now share submitted digital forms via email or print them straight from the mobile app—supporting faster communication, documentation, and compliance based on tenant-specific configurations.

For more information, see Close a Work Order.

Scan Materials to Auto-Fill Component Details (iOS & Android)

Speed up component entry by scanning barcodes or QR codes to automatically populate Material Number and Description when adding components to Work Orders. This eliminates manual entry errors, enhances accuracy, and improves technician efficiency in the field.

For more information, see Add Components.

View Complete Functional Location Context in the Mobile App (iOS & Android)

Supervisors can now access detailed Functional Location (FL) data on mobile—including DMS documents, BOM, hierarchy, and FL position—right from the app.

For more information, see View Functional Location Details.

Support for Instruction Response Type in Embedded Forms (iOS & Android)

Embedded Forms now support the Instruction response type, allowing you to display read-only guidance within the form itself—no more switching to PDFs or external materials. This improves clarity in complex scenarios, reduces manual input, and boosts technician efficiency in the field.

For more information, see Add Forms.

Auto-Assign Forms to Work Orders Based on Configured Criteria (iOS & Android)

Forms are now automatically assigned to Work Orders based on Equipment, Functional Location, Task List, Maintenance Plan, or Order Type—using configuration rules set in RACE.

For more information, see Add Forms.

View Configurable Quick Filters

Users can now access quick filters based on RACE configuration—enabling faster navigation and task prioritization.

For more information, see Work Orders.

Geo-Tagging for Accurate Equipment Suggestions (iOS & Android)

Users can now send geographic coordinates along with prompts when creating standalone work orders. This enables the AI engine to recommend the most accurate equipment based on real-time location context.

For more information, see Create a Work Order.

Sort Work Orders and Operations by Planned Start Date for Accurate Scheduling (iOS & Android)

Work Orders and Operations are now displayed based on their Planned Start Date rather than creation date. For example, a Work Order created today but scheduled to start tomorrow will now appear under tomorrow’s bucket—aligning with real-world scheduling and improving day-wise planning accuracy.

For more information, see Work Orders.

Streamline Issue Lifecycle with User Status Control (iOS & Android)

Supervisors can now view and update the User Status of issues from within the mobile app. Whether your statuses are sequential (e.g., “Open → In Progress → Closed”) or non-sequential (e.g., “Awaiting Parts” used at any stage), this enhancement helps maintain lifecycle control aligned with business rules.

For more information, see Review Raised Equipment Issues.

Control Work Order Progress with User Status Selection and Validation (iOS, Android)

Work Orders can now be updated with new User Statuses—directly from the app—while respecting SAP’s validation rules.

For example, if a technician tries to move a Work Order from “Created” to “Completed” without going through the “In Progress” status, the app will prevent this unless allowed by SAP logic.

For more information, see Create a Work Order.

Track Real-Time Work Orders and Operation Logs (iOS & Android)

All activities related to a Work Order or its Operations—like assignments, updates, or status changes—are now captured in a real-time log visible within the mobile session.

For more information, see Home (Dashboard).

Select Equipment & Functional Location Instantly During Work Order Creation (iOS & Android)

Tapping on the Equipment (EQ) or Functional Location (FL) field now brings up a searchable dropdown list, making it faster and easier to select the correct asset while creating a work order.

For more information, see Create a Work Order.

Approve or Reject Submitted Timesheets in the Timesheet Module (iOS & Android)

Supervisors can now approve or reject technician-submitted timesheets directly within the mobile app.

For more information, see Approve or Reject Timesheets.

Contextual Chat for Real-Time Collaboration (iOS & Android)

Supervisors can now chat with each other directly within a Work Order—keeping all conversations tied to the job context.

For more information, see Home (Dashboard).

On-Demand SAP Sync with Manual Sync Button (iOS & Android)

Users can now manually trigger a sync with SAP from the mobile app home screen using the new Manual Sync button.

For more information, see Home (Dashboard).

View and Manage SharePoint Attachments Within iMaintenance (iOS & Android)

Supervisors can now view, add, annotate, and manage SharePoint attachments—such as PDFs, images, and documents—directly within the mobile app.

For more information, see Create a Work Order.

Track Work Execution in Real Time with the Supervisor Dashboard (iOS, Android)

The new Supervisor Dashboard gives you a unified, real-time view of work order distribution, technician activity, pending approvals, and issue status—all filtered to your work center. It’s your operational control panel to monitor progress, identify delays, and take timely action without switching screens.

For more information, see Home (Dashboard).

Instantly Create a New Work Order by Duplicating an Existing One (iOS, Android)

Creating similar work orders just got faster. With the new Duplicate option, you can create a new work order by copying all relevant details from an existing one—whether it originated from SAP or was created in the mobile app.

For more information, see Create a Work Order from Existing One.

Auto-Assign Components When Adding Operations from Task Lists (iOS, Android)

Work Order creation is now faster and more accurate. When you add operations from a task list, any associated components are automatically added—eliminating manual entry and ensuring accurate material planning.

For more information, see Add Components.

Close Issues Without a Work Order—Now Directly from the App (iOS, Android)

Not every issue needs a work order. With this new capability, users can now mark issues as Completed directly from the mobile app—even for SAP-synced issues—without converting them into work orders. This adds flexibility for quickly resolving low-impact issues, while maintaining traceability and ERP alignment.

Users can complete any issue in Released or In Progress status by adding a mandatory comment and, optionally, attaching media. Completion works both online and offline, with updates syncing to SAP automatically when reconnected.

For more information, see Release and Convert Issues into Work Orders.