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Understand Digital Work Instructions
Use this guide to find the instruction for your job or round, prepare it for field conditions, follow its guidance, and report problems.
Frequently Asked Questions
Review common questions about finding, downloading, following, and reporting problems with Work Instructions.

Title and Copyright
Copyright and Terms of Use page for Digital Work Instructions.
Preface
Use this guide according to your role and understand the related products and document conventions.
Understand Digital Work Instructions
Use this guide to find the instruction for your job or round, prepare it for field conditions, follow its guidance, and report problems.
- About Work Instructions
  Work Instructions provide prerequisites, safety information, media, and ordered steps before and during work-order or round execution.
- Compatible Devices and Applications
  Digital Work Instructions are authored in iCWP Web and consumed through the iMaintenance and mRounds mobile applications.
- Frequently Asked Questions
  Review common questions about finding, downloading, following, and reporting problems with Work Instructions.
Access Work Instructions
Open the instruction from the work context where it was assigned, or browse the available instruction library.
View Work Instructions in the Preferred Language
View a Work Instruction in an available language other than the default.
Follow a Work Instruction During Execution
Review prerequisites and follow the ordered guidance, then return to the active work order, operation, round, or task to continue execution.
Prepare Instructions for Offline iMaintenance Work
Before entering a low-connectivity area with iMaintenance, synchronize the job and download the instruction media required for offline work.

Frequently Asked Questions

Review common questions about finding, downloading, following, and reporting problems with Work Instructions.

What are Digital Work Instructions (DWI)?
Digital Work Instructions provide step-by-step guidance, safety information, prerequisites, and expert recommendations to help technicians perform tasks correctly and consistently.
Where can I access Work Instructions?
Work Instructions can be accessed from an assigned work order, an operation, or the Work Instructions library.
What information is included in a Work Instruction?
A Work Instruction may include prerequisites, required tools and safety equipment, step-by-step procedures, images, videos, warnings, and expert tips.
Why don't I see a Work Instruction for my work order or operation?
Not all work orders and operations have an associated Work Instruction. If none is available, do not assume the procedure. Contact your supervisor or follow the approved site process before starting the task.