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Monitor and Intervene
During execution, identify work that is at risk, unassigned, on hold, overdue, or awaiting review, then take the action needed to keep the shift moving.
Review Work on Hold
Identify the reason work is paused and take the action required to resume it safely.

Title and Copyright
Copyright and Terms of Use page for iMaintenance.
Preface
Understand audience, know related documents and products and conventions followed in this document.
Introduction to iMaintenance
Use this guide to prepare for the shift, assess reported issues, plan and assign work, monitor execution, and close completed work in iMaintenance.
Get Started with the Application
Sign in and learn the screens and controls you need before preparing and supervising maintenance work.
Prepare for Your Shift
Before the shift begins, set the synchronization scope, review notifications, find priority work, and confirm the required records are available.
Assess Issues
Decide what to do with a reported issue and, where corrective work is needed, convert it into a work order.
Create and Assign Work Orders
Create a work order from the maintenance need, verify its details, add the required operations and prerequisites, then review and create it for assignment or release.
Monitor and Intervene
During execution, identify work that is at risk, unassigned, on hold, overdue, or awaiting review, then take the action needed to keep the shift moving.
- Review Scheduled Work at Risk
  Identify scheduled work that may miss its planned start or finish and resolve the cause.
- Review Unassigned Operations
  Find operations that do not yet have a technician and assign them before execution.
- Review Work on Hold
  Identify the reason work is paused and take the action required to resume it safely.
- Reassign Work
  Assign an at-risk or unassigned operation to another available technician.
- Reschedule Work
  Update planned dates when the current schedule can no longer be met.
- Contact a Technician Using Contextual Chat
  Message a technician from the related work order or operation so the conversation remains in context.
- Act on Work Instruction Feedback
  Review feedback technicians submit on Work Instructions used in your work orders.
- Review Work Awaiting Technical Completion
  Review work orders that have finished execution but still require supervisor or SAP completion actions.
- Approve or Reject a Timesheet
  Review submitted work time and either approve it or return it to the technician with a clear reason.
- Review Completed Work
  Verify execution records and safety evidence before technical completion or closure.
Review and Close Completed Work
After execution is complete, verify time, safety, component, form, and follow-up records before closing the work order.
View Equipment Details
Review equipment information, related work, documents, hierarchy, and measuring points.
View Functional Location Details
Review a functional location, its hierarchy, associated equipment, documents, history, and measuring points.
Settings, Help, and Profile
Manage display and language preferences, open support resources, and review your profile and session history outside the active work journey.

Review Work on Hold

Identify the reason work is paused and take the action required to resume it safely.

Work may be placed on hold because of unsafe conditions, unavailable components, permit restrictions, production conflicts, or missing information.

Open the work-order or operation list and filter for On Hold records.
Open the affected work order and review the hold reason, comments, chat, and recent activity.
Confirm whether components, permits, instructions, equipment access, or technician availability are blocking the work.
Contact the assigned technician when clarification is required.
Resolve the blocker by updating the schedule, assignment, work details, or related safety workflow.
Confirm that the responsible user can resume the work under the approved process.

The hold reason is understood and the next responsible action is recorded. Work resumes only after the blocking condition is resolved.

Next: Return to the Dashboard and verify that the risk or blocker is resolved.