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Use mRounds to Execute Round Tasks
This section provides the overview of the mRounds application and how to use the mRounds application to inspect assets and record data of the findings.
How to create issues for anomalies
Create an issue when you observe anomalies while executing rounds and close the issue that is assigned to you after you resolve the anomaly.
Update an Issue
Learn how to update an issue that is assigned to you.

Title and Copyright
Copyright and Terms of Use page for Connected Back Office.
Preface
Understand audience, know related documents and products and conventions followed in this document.
What is the mRounds application?
mRounds helps supervisors to create operator rounds and helps operators execute round tasks, record asset data, and submit scheduled rounds with Supervisors.
Use mRounds to Execute Round Tasks
This section provides the overview of the mRounds application and how to use the mRounds application to inspect assets and record data of the findings.
- How to log into the mRounds application
  This section describes how to log into the mRounds application and configure passcode, enable touch ID and face ID.
- Access rounds in offline mode
  mRounds application is designed to work seamlessly, efficiently, and quickly, even when there is poor or no internet connection.
- Overview of the mRounds Application
  mRounds mobile application is organized into three sections. They are:
- Use mRounds to Execute Round Tasks
  This section provides information on how to use the mRounds application to inspect assets and record data of the findings.
- How to create issues for anomalies
  Create an issue when you observe anomalies while executing rounds and close the issue that is assigned to you after you resolve the anomaly.
  - Create an Issue
    Create an issue when you find an anomaly that needs investigation by a technician when you are executing round tasks.
  - Update an Issue
    Learn how to update an issue that is assigned to you.
  - Close an Issue
    Close an issue once it is resolved.
- How to create, update and close an action
  Create an action to follow-up on an issue that has been marked resolved and close once you review and gather required information.
- How to view User Profile
  User Profile lists the details and app settings configured by the user. Any changes made by the admin are reflected in the User Profile screen.
- How to search & filter rounds, issues, and actions
  Search and filters help you to find the information you need quickly and effortlessly.
Create Rounds and Assign Round Tasks
This section provides information on how to create rounds for asset maintenance checks and assign them to operators.
How to add Master Data
Use the Master Configuration module to add master data. As an admin, you can create master data like plants, assets, locations, units of measurements, and global response set data that can be used to create forms and rounds.
How to onboard Tenants/Super Admins
Use the Tenant Management module to create tenant or super admin roles for onboarded customers/user and provide access to the applications and modules.
How to onboard Users and Assign Roles
Use the User Management module to create roles and so on, create users, and assign relevant roles to the users.

Update an Issue

Learn how to update an issue that is assigned to you.

To update/work an issue:

Open the issue that is assigned to you, which is in Open or In Progress state.
Issue chat box or log history is displayed.
Figure 1. Issues Log History
Click the Details button on the top right.
Details screen with issue details is displayed.
Update any of the following fields.
- Photo
- Priority
- Assign to
- Start Date and Time
- Due Date and Time
- Status
Note: Operators can change the status from Resolved to Open if that issue is resolved. Any photos that are attached in the chat box appear under the Photo form field. But, photos attached in the Photo form field are not displayed in the chat box.