Frequently Asked Questions (Offline Mode)

Check the offline sync and offline use questions frequently asked by users and the answers (solutions)

  1. My offline sync is taking longer than 30 minutes. Is this normal?

    Yes. Offline sync time depends on your internet bandwidth speed. Depending on your internet bandwidth speed, offline sync time can take anything between 10 minutes and 2 hours. The following table lists the average sync times for various internet bandwidth speeds.

    Table 1. Bandwidth Speeds and Offline Sync Time
    Bandwidth Speed Offline Sync Time
    1 MBPS > 2 Hours
    10 MBPS > 60 Minutes
    20 MBPS > 30 Minutes
    50 MBPS or > > 15 Minutes
  2. I have a very high internet speed, still my offline search takes longer than 30 minutes. Why?

    You are downloading large data onto your device. The time to complete your initial data synchronization depends on both your internet speed and size of data you are downloading onto your device. For quick download and optimal performance of your device, we recommend you set the following preferences. For information, see Download Data Needed for the Shift. The more data filters you set, the better speeds you will experience in your initial offline sync.

    Table 2.
    Preferences Data
    Work Orders Assigned to me
    Notifications Last 30 Days
    Plant Limit it to your plant
    Work Center Limit it to your work center
  3. I switched from Offline to Online, and then my Offline Outbox has several errors. Is this normal?

    Yes, this is normal. When you switch from Offline to Online, mWorkOrder posts the data that you added when you were offline to back-end systems like SAP. The back-end systems validate the data that you captured when offline and reject your posting if validations fail. Repost after correcting the issues identified by the back-end system.

  4. I switched from Offline to Online, and then my application stopped responding.

    This happens sometimes when there is an intermittent network connection drop or if for some reason your server rejected the application's re-authentication. Under these situations, the app can go into a limbo state. If you run into such an unusual situation, kill the app and re-login to establish the connectivity. You will not lose data when you kill the application. After you re-login, mWorkOrder continues to process your outbox.

  5. I cannot find search results of a specific work order or a notification, nor my linked notification to work order. Is this normal?

    Yes. This happens if your data download filters restrict the downloading of specific work orders and notifications for offline mode use. Adjust your offline data sync filters to include the work orders and notifications that you need for offline use and mWorkOrder downloads those. For information, see Download Data Needed for the Shift

For generic FAQs, see Frequently Asked Questions