Frequently Asked Questions

Check the frequently asked questions by users and the answers (solutions).

1. I am searching by a sort field in Purchase order search. Why can't I find my Purchase Order?

   There are two other reasons why you cannot find records:

   • Innovapptive mInventory application is a mirror of your back-end system (for example, SAP). If the necessary data is not maintained in your back-end system, the app will not find the required data.
   • Use of * to search for specific objects gives better results. For example, when you search for a Purchase Order,
     • XXX - Searches for Purchase Order, that start with
     • *XXX” - Searches for Purchase Order, that contain
     • XXX* - Searches for Purchase Order, that end with
2. My app crashed unexpectedly. Did I lose all my data? What do I do now?

   Just like any other software like Microsoft Excel and PowerPoint, we too sometimes can experience app crashes. This happens when there is intermittent loss in internet connectivity, or when the app cannot process something unexpectedly. However, your data is not lost even when you are working in offline mode. When you re-login to the app in Offline mode and you find that the data you entered when you last experienced the crash is saved. Moreover, the Innovapptive team is proactively notified of any crash you face, and our support teams proactively fix such exceptions.

3. I want to report a bug in the software. How do I do it?

   Insta-Bug software, a third-party add-on is embedded into the Innovapptive mInventory app which makes it easy for you to capture the bug. When you face an issue while using the app, shake the device and it mInventory automatically captures the screen and a video, and creates an email for you to email the issue to helpdesk@innovapptive.com. You can also email your issues to the email ID.

4. The scanner is not reading symbols on barcodes well. What needs to be done?

   Check that the symbols:

   • Are not smeared, rough, scratched, or exhibiting voids.
   • Are not coated with frost or water droplets on the surface.
   • Are enabled in the scanner or in the decoder to which the scanner connects.
5. My scanner is not working with my device. What should be done?

   Check and ensure that your scanner is connected to your device through Bluetooth.

6. My keyboard does not work after making a transaction. What should be done?

   When Bluetooth scanner is used with an iOS device, the Apple products recognize the scanner as a wireless keyboard and thus disable the built-in virtual keyboard causing the keyboard not to work. This can be fixed by double tapping the power button to allow simultaneous scanning and keystrokes.

7. How to connect a zebra ZQ520 printer to an iOS device?
   To pair zebra printer to an iOS device:

   1. Activate the Bluetooth option on the iOS device.
   2. On the iOS device, under the Settings menu, navigate to the Bluetooth screen. A list of nearby Bluetooth devices appears.
   3. Select the device that has the name “model_name>_<model_no>”.
   4. Tap the name to connect the printer to the iOS device.
   5. Select Zebra Printer in Default Settings.
   6. Select Printer name in Printer filed.

   Users can now pair Zebra ZQ500 to iOS devices and print barcodes.