What’s New for Configuration

Configure MCC Field Visibility Based on Templates (Web App)

Allow administrators to view and manage field configurations in the Maintenance Control Center based on Work Order or Operation templates defined in RACE. Add or remove fields from the MCC display without affecting mobile application behavior. The configuration dynamically reflects template-level settings while clearly distinguishing between template-level and field-level options.

For more information, see Manage Maintenance Operations.

Manage Operation-Level Resources Directly in MCC (Web App)

Add or remove resources for individual operations directly from MCC operation cards without navigating away from the main view. Assign technicians to resource slots inline and watch resource counts update automatically as changes are made. All modifications sync to SAP and mobile applications in real-time when saved.

For more information, see Assign a Work Order at Header and Operation Level.

Filter Resource Dropdown by Plant in MCC (Web App)

Fetch resource data in the MCC assignment dropdown based on the Plant instead of the Work Center. This change supports organizations that assign technicians to Personal Areas and need plant-based filtering to display the correct resource list during operation assignments.

For more information, see Assign a Work Order at Header and Operation Level.

Enable or Disable Assignment Options from Tenant Configuration (Web App)

Configure whether the Assign call-to-action appears at the Work Order level, Operation level, both, or neither through tenant configuration settings. This flexibility accommodates different customer workflows where some prefer header-level assignments while others require operation-level granularity. The UI dynamically reflects configuration changes while respecting existing control key rules at the operation level.

Configure ERP-Aware User Upload for SAP and Maximo Tenants (Web App)

Define tenant-level configuration settings that control how user data is onboarded based on your ERP type. SAP tenants see the Excel upload option for manual user management while Maximo tenants have this option disabled with user data fetched directly from the ERP. Configuration changes take effect in real-time after cache refresh.

Support Special Characters in MongoDB Keys (Web App)

Handle special characters such as dots and dollar signs in MongoDB document keys when integrating with third-party systems or processing user-generated data. This technical enhancement prevents data storage failures and ensures smooth interoperability with external systems that may include special characters in their data structures.

Configure Default Values for Text Response Fields (Web App)

Set default values for text response type fields in template configurations. When technicians open a form, the configured default values appear pre-filled in the appropriate fields. This reduces repetitive data entry and ensures standardized responses across the organization.

For more information, see Create and Publish Forms.

Improved Global Picklist Performance with Caching and Indexing (Web App)

Accelerate Global Picklist loading through implementation of caching and database indexing optimizations. Since the Global Picklist is used across multiple modules, these performance improvements reduce response times throughout the application.

For more information, see Create and Publish Forms.

Enhanced Session Management (Web App)

Introduce a unified session control mechanism that ensures only one active session per user across devices. When a user attempts to log in from a new device, the system checks for any existing active sessions and prompts the user with an action choice.

Enhance Accuracy in AI-Driven Forms

Enhance the reliability and precision of AI-driven form generation and field predictions within the iMaintenance application. The upgraded AI model now delivers more accurate field mappings, validations, and context-aware suggestions—reducing manual corrections and ensuring data consistency across forms.

For more information, see Create and Publish Forms.

Embedded Forms Integration with SAP

Post Embedded Forms created in the Platform to SAP seamlessly, ensuring that any form filled via mobile or web is automatically captured in SAP. Admins can configure which forms are eligible for posting and manage integration settings for specific processes, enabling real-time data synchronization and smooth business process alignment.

For more information, see Create and Publish Forms.

Work Order Filtering by Revision and Planner Group

Enable precise Work Order retrieval in the Maintenance Control Center by applying Revision and Planner Group filters. Users can quickly fetch relevant Work Orders based on the selected criteria, ensuring targeted data access and streamlined workflow management.

For more information, see Use the Maintenance Control Center (MCC).

Enhanced Plant Creation in Plant Management

Admins can now create a new Plant with Planning and Maintenance Plant types. The Create and Edit Plant panels include the new option in the Plant Type drop-down, enabling configuration of plants that don’t fit traditional categories for greater flexibility and real-world alignment.

For more information, see Create a Plant.

Risk Matrix Enhancement – Map Risk Levels to ABC Criticality

Enhance the Risk Matrix feature to allow mapping of Risk Level values (Very High, High, Medium, Low) to ABC Criticality indicators (A, B, C) per Plant and Issue/Work Order. Plant Admins or Process Owners can define plant-specific logic, ensuring that Risk Matrix outputs align with operational criticality for consistent and automated prioritization.

For more information, see Configure Risk Evaluation with the Risk Matrix.

Enhance Risk Matrix Priorities

Define Issue and Work Order priorities using the Risk Matrix and synchronize them seamlessly with SAP. Supervisors can create plant-specific templates, assign consequence and likelihood scenarios, and set priority names with time values. Integration ensures that priorities remain consistent whether an Issue/Work Order is raised in Innovapptive or SAP, streamlining risk-based decision-making.

For more information, see Configure Risk Evaluation with the Risk Matrix.

Insert Image Response Type in Forms

Admins can now use the Insert Image response type in the Forms module to upload a single image directly from their device into a form field. This feature enables visual context in issue reporting and workflows, allowing annotated diagrams, reference charts, or schematics to be added easily, improving clarity and accelerating review processes.

For more information, see Create and Publish Forms.

Control Risk Matrix and Priority Field Behavior Based on Configuration

Maintain consistency and prevent configuration errors with enhanced control over Risk Matrix and Priority Field behavior. When the Risk Matrix is disabled at the tenant level, its response type is automatically deactivated, and users are prompted to update any affected templates. The Priority field now dynamically adjusts based on the selected Issue Type or Work Order Type, ensuring only valid priority options are displayed according to system or template-level configurations.

View System Status, User Status, and Priority in Asset 360 Dashboard

Enhance visibility and consistency with the addition of System Status, User Status, and Priority fields directly in the Asset 360 Dashboard list view. Users can now quickly view key status details under the Issues and Work Orders sections without navigating to separate lists. The displayed information aligns exactly with the individual Issues and Work Orders list views, ensuring a consistent experience across both web and mobile platforms.

For more information, see View the Asset360 Dashboard.

Configurable Field Management for MCC via RACE

Enable administrators to view, add, or remove fields in the Maintenance Control Center (MCC) Field Configuration based on templates defined in RACE, without affecting existing mobile implementations. This enhancement replaces the static setup with a dynamic configuration, ensuring that MCC displays data aligned with template-specific Work Orders and Operations.

For more information, see Use the Maintenance Control Center (MCC).

Real-Time Push Alerts for Tagged Messages

Receive instant push notifications whenever you are tagged using @mention in the chat. This ensures you are promptly alerted to messages that require your attention, enabling faster responses and improved collaboration.

Ensure Every Operation Has a Unit of Measurement

AI-suggested operations now always include a Unit of Measurement (UOM). Legacy operations are automatically backfilled with appropriate UOMs.

For more information, see Create and Publish Forms.

Integrate UOM with Number Fields

When adding Number response types to forms, you can pull Units of Measurement directly from master data. These values stay aligned with enterprise standards.

For more information, see Create and Publish Forms.

Start New Deployments with Updated Out of the Box (OOTB) Data

Seed data scripts for both Platform (Configuration) and iMaintenance have been refreshed to match the latest templates and functional updates.

Enable Enterprise Authentication with Okta SSO

You can enable Okta-based Single Sign-On (SSO) so that users log in with their corporate credentials.

For more information, see Log in to Platform Application.

Control Chat Visibility by Tenant or Module

You can define where chat is available—at the tenant level, within specific modules (Work Order, Issue).

For more information, see Customer Tenant Onboarding with Azure IDP.

Make Workcenter Optional in Bulk User Uploads

The Workcenter field is now optional during bulk user creation via Excel upload, matching the behavior of manual user creation.

For more information, see Bulk Upload Users.

Create Forms Directly from Excel Templates

You can download a pre-defined Excel template, fill in form fields offline, and upload it back into the platform to automatically generate a form.

For more information, see Bulk Upload Forms.

Auto-Assign Forms Based on Configurable Rules

You can define rules to automatically assign embedded forms based on Work Order type, Equipment, Functional Location, Notification, Task List, Maintenance Plan, Order Type, DMS, or PRT.

For more information, see Auto Assign Forms.

Configure Pre-Filled Fields in Forms

Form authors can now define which fields are auto-populated when creating a form, with full control over field properties such as editable or read-only.

For more information, see Create and Publish Forms.

Show Clearer SAP Sync Status

The platform now provides explicit push notifications for SAP sync. Successful number generation is confirmed, while failed syncs show an "Unsuccessful Sync" message.

Auto-Assign Forms to SAP Work Orders

You can map forms in RACE by Equipment, Functional Location, Work Order Type, Task List, or Maintenance Plan. Once a Work Order syncs from SAP, the mapped forms are attached automatically.

Streamline Material Collection in the Field

The enhanced Components tab supports recording materials against operations, posting updates to SAP in real time. It allows bulk or per-operation entries, partial or full goods issues, returns, and material reuse.

Add Visual Guidance with Icons and Images in Instruction Response Type

You can embed icons and images directly into Instruction response types within forms.

For more information, see Create and Publish Forms.

Improve Layout Clarity and Auto-Save Feedback

The authoring interface now displays plant details under form titles, uses clearer section layouts, and shows real-time auto-save status. AI-driven form creation includes expanded instance selection options.

For more information, see Create and Publish Forms.

Add Dedicated Measuring Point Sections

You can insert a dedicated Measuring Point (MP) section in forms, by selecting Equipment and Functional Location or both.

For more information, see Create and Publish Forms.

Track AI-Generated Forms with Form Numbers

AI-generated forms now display an assigned Form Number, just like manually authored forms.

For more information, see Create and Publish Forms.

Auto-Populate Forms from Photos

Users can upload an image with a form ID, and the system extracts content using OCR, mapping it to the correct fields with AI-based logic.

For more information, see Create and Publish Forms.

Improve Text Extraction with OCR Pre-Processing

Uploaded forms are now processed with Optical Character Recognition (OCR) before being sent to the LLM. Both OCR output and the original PDF are passed through for improved accuracy.

Connect to Centralized AI Services

AI-Assist services now run within the AIServer workspace, with consuming services connecting dynamically.

Sort Work Orders by Basic Start Date

You can configure the Work Order list in Maintenance Control Center (MCC) to always sort by Basic Start Date across all categories.

For more information, see Use the Maintenance Control Center (MCC).

Create Objects and Issues Without Switching Contexts

From an existing Work Order, you can now create or update Objects, and also generate Issues from those Objects—all without leaving the Work Order screen.