Home
Introduction to Digital Work Instructions
The Digital Work Instructions (DWI) module helps you capture, organize, and share standardized procedures with your operators and technicians. Your frontline workforce do not need to carry paper based manuals or keep calling experienced veterans for instructions.

Title and Copyright
Copyright and Terms of Use page for Connected Back Office.
Preface
Understand audience, know related documents and products and conventions followed in this document.
Introduction to Digital Work Instructions
The Digital Work Instructions (DWI) module helps you capture, organize, and share standardized procedures with your operators and technicians. Your frontline workforce do not need to carry paper based manuals or keep calling experienced veterans for instructions.
Create Work Instructions
You can build digital work instructions for your operators or technicians using one of three ways, depending on your existing resources and the complexity of the task:
Integrate Work Instructions with Rounds
Connect work instructions to rounds to ensure operators have the right procedures immediately available. You can add work instructions at both the round and task levels.
Update and Manage Work Instructions
Update work instructions to reflect equipment changes, safety improvements, or technician or operator feedback. Changes take effect immediately for all technicians. This section explains when updates are required and how to correctly modify existing instructions.
View and Restore Version History
You can view version history to review changes and restore a previous version when needed to ensure accuracy and continuity.
Review Instructions Feedback
Review feedback provided on work instructions to identify improvements and suggestions.
Archive and Restore Instructions
Archive instructions that are no longer in use and restore them whenever they are needed again.
Search and Filter Work Instructions
Look up procedures to review before you start creating work instructions or to check details.

Introduction to Digital Work Instructions

The Digital Work Instructions (DWI) module helps you capture, organize, and share standardized procedures with your operators and technicians. Your frontline workforce do not need to carry paper based manuals or keep calling experienced veterans for instructions.

When frontline workers have a question about the asset, they open digital work instrucitons that are attached to the asset or task and complete their task successfully.

What You Can Do using DWI:

Capture Knowledge: Build instructions fast by recording a video, importing documents, or writing steps from scratch.
Set Standards: List exactly what tools, parts, and safety equipment (PPE) are needed before work starts.
Show Quality: Add photos, warnings, and expert tips to show clearly what "done right" looks like.
Control Versions: Push updates to the whole team immediately—no more reprinting paper.

Why It Matters: By using a standard process, you reduce rework, speed up training, and ensure the job is done safely and correctly across every shift.