What Your Administrator Controls
Several things you see in iMaintenance are set by your administrator, not by you. If a screen, field, or action described in this guide is missing, the behavior may be controlled by one of these settings.
Your administrator configures iMaintenance in the iCWP configuration platform. Settings apply at tenant level, plant level, or both, so two plants in the same organization can behave differently.
| Setting | What it changes for you |
|---|---|
| Core module enablement | Whether the Issue, Work Order, and Timesheet modules are visible and usable at all. Set separately for the tenant and for each plant. |
| Work order settings | Operation confirmation behavior, whether technicians can raise a follow-up issue, whether an issue can be raised at form submission, whether work order RCA is captured, and whether measuring point features are available. |
| User experience controls | Which columns and fields appear in the Work Order, Equipment, Functional Location, and Issue list views, and how attachments behave. |
| Field configuration templates (RACE) | Which pages, sections, and fields appear when issues are reported and inspections are carried out on mobile. A template must be published before it takes effect. |
| AI configuration | Whether AI-assisted capabilities are available. AI agents are enabled or disabled individually, at tenant and plant level. |
| Form auto-assignment | Whether forms attach themselves to a work order automatically, and on what criteria — equipment, functional location, task list, maintenance plan, or work order type. |
| Dashboards and reports | Which dashboards and widgets you can open, and which custom reports are published to you. |
| Mobile data sync preferences | Which global and transactional data reaches a device, set at tenant, plant, and role level. This determines what is available to your technicians offline. |
| Storage and sync settings | How the mobile app handles cached data and when a full sync is triggered. |
| User roles and groups | Which actions you are permitted to take, and which plants and work centers your records come from. |
Settings you can change yourself — theme, language, and profile — are covered in Switch between Dark and Light Modes, Choose Language, and View User Profile.
Changing a personal setting does not change the status of your work orders, operations, permits, or timesheets.