Introduction to iMaintenance

Use this guide to prepare for the shift, assess reported issues, plan and assign work, monitor execution, and close completed work in iMaintenance.

iMaintenance is a mobile application you use on a phone or tablet to create, assign, and monitor maintenance work orders.

The chapters follow the order you work in:

  1. Understand the application, the supervisor role, and the current release.
  2. Sign in, prepare synchronized data, and assess reported issues.
  3. Create and assign work orders with the required operations and prerequisites.
  4. Monitor execution, resolve blockers, review completed records, and close the work.

Key Features

Efficient Work Order Management
  • Create, update, and track work orders directly in the mobile application.
  • Work orders can be assigned, reassigned, and completed with status updates.
  • Supports both partial and final confirmations for operations.
Intelligent Issue Reporting
  • Users can report equipment conditions promptly so they can be assessed and followed up.
  • AI-powered analysis suggests relevant equipment and functional location based on historical data, keywords, and images.
  • Supervisors are notified and can take corrective action.
AI-Powered Assistance (SIA)
  • Users can interact with the AI assistant (SIA) to ask questions and retrieve relevant information.
  • AI analyzes past equipment issues and suggests corrective actions.
  • Image-based issue recognition helps identify maintenance needs.
Offline Functionality and Synchronization
  • Users can continue working without an internet connection.
  • Offline entries, including timesheets and work orders, sync automatically when back online.
  • Reduces the risk of data loss during network disruptions.
Timesheet Tracking and Approval
  • Technicians can log work hours manually or automatically against work orders and operations.
  • Supervisors can approve, reject, or request modifications to timesheets.
  • Supports SAP posting for approved timesheets.

iMaintenance Benefits for Supervisors

iMaintenance helps supervisors assess issues, plan work, coordinate technicians, monitor progress, and complete maintenance records. To do this, iMaintenance provides essential features to manage work orders:
  • Work Order Management: Create, assign, and track work orders, ensuring the right tasks reach the right technicians.
  • Comprehensive Insights: Access detailed equipment history with Asset 360.
  • Progress Monitoring: Gain visibility into work status, issue resolution, and technician performance using the Home screen (Dashboard).
  • Emergency Handling: Quickly initiate and escalate urgent repairs.
  • Safety Readiness: Verify that required permits and safety records are available before work execution.
  • Work Order Adjustments: Modify assignments, update priorities, and reassign tasks as needed.