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Create Issues for Equipment Repair or Maintenance
Timely issue reporting helps prevent equipment failure and reduces unplanned downtime. The iMaintenance app makes it easy to capture and communicate problems as they happen.
Create an Issue from Existing One
When you're dealing with recurring problems—like similar equipment faults or location-specific issues—you don't have to start from scratch each time.

Title and Copyright
Copyright and Terms of Use page for iMaintenance.
Preface
Understand audience, know related documents and products and conventions followed in this document.
Introduction to iMaintenance
This chapter provides an overview of the iMaintenance application for Plant and Asset maintenance, covering topics such as its benefits, new features & enhancements, and system requirements.
Get Started with the Application
View Push Notifications
Push notifications are instant alerts that keep you updated about the Issues assigned to you, task progress or status changes, actions taken by teammates and any updates related to work. These real-time notifications help you respond quickly to critical tasks, improving communication and reducing delays.
Search and Filter Records
Search and filters help you to find the relevant work orders, issues, operations, functional locations, and equipment quickly based on specific criteria.
Access Work Orders and Issues Quickly with Smart Sync
Optimizing your data sync settings helps you access relevant work orders and issues quickly while improving app performance. By selecting your plant and defining a sync period, you ensure that only necessary data is loaded, reducing unnecessary processing time and keeping information up to date.
Create an Emergency Work Order
If an asset malfunctions or requires immediate attention, you can create an Emergency or Breakdown Work Order to ensure a quick response and minimize downtime.
Create Issues for Equipment Repair or Maintenance
Timely issue reporting helps prevent equipment failure and reduces unplanned downtime. The iMaintenance app makes it easy to capture and communicate problems as they happen.
- Create an Issue
- Delink Work Order from Follow-up Issue
  You can remove the linked work order from a follow-up issue if it was associated incorrectly.
- Create an Issue from Existing One
  When you're dealing with recurring problems—like similar equipment faults or location-specific issues—you don't have to start from scratch each time.
Execute a Work Order
Once a work order is assigned to you, complete all required tasks accurately and on time. Executing a work order involves inspecting the equipment, gathering spare parts or permits, performing the repair or maintenance, logging your progress, and finally marking the task as complete. Proper execution keeps equipment running smoothly and helps reduce unplanned downtime.
Submit Timesheets
The Timesheets feature allows you to log and track the time spent on a specific operation. Once the operation is complete, you can record your time and submit the timesheet for supervisor approval.
View Equipment Details
Equipment refers to any machine or physical asset that requires regular maintenance, inspection, or repair to keep it running safely and efficiently. This can include industrial machinery, tools, and infrastructure used across various industries. Regular maintenance helps prevent breakdowns, improve performance, and meet safety and compliance standards.
View Functional Location Details
A Functional Location is a fixed position within a plant, building, or facility where equipment is installed and maintenance tasks are performed. It serves as a reference point for organizing assets, tracking maintenance activities, and managing historical data.
Personalize Your App with Theme and Language Options
The Settings section allows you to personalize your experience by adjusting the app’s theme and language and enabling push notifications. These options enhance visibility and usability, ensuring a seamless experience tailored to your needs.
Access Help Center
The Help Center section provides easy access to FAQs and User Guides to assist you in using the application effectively. Follow the steps below to navigate the Help Center and find the information you need.
View User Profile

Create an Issue from Existing One

When you're dealing with recurring problems—like similar equipment faults or location-specific issues—you don't have to start from scratch each time.

Use the Duplicate option to quickly copy an existing issue and create a new one with minor edits. This saves time, ensures consistency, and reduces repetitive data entry.

To create an issue from an existing issue:

Open the issue you want to duplicate.
Tap the More icon on top-right.
In the Choose Option window, select Duplicate.

Figure 1. Duplicate Issue

A new issue is created with the same details. Open the duplicated issue and make the necessary changes before saving.

Tip: Use this feature when logging issues that occur frequently on similar equipment or in the same functional location.