Create Issues for Equipment Repair or Maintenance

Timely issue reporting helps prevent equipment failure and reduces unplanned downtime. The iMaintenance app makes it easy to capture and communicate problems as they happen.

What Happens When You Create an Issue

When you report an issue related to an asset:
  • The supervisor receives an instant alert
  • The issue is reviewed, and if needed, the supervisor may:
    • Request more information
    • Inspect the equipment on-site
  • Based on the assessment, the issue is either:
    • Converted into a work order for maintenance

    • Rejected if no action is required

Create Issues Faster with AI Assistance

To make reporting faster and easier, iMaintenance includes AI-powered suggestions and smart input options:
  • Smart Input Assistant (SIA): Enter a prompt describing the issue (e.g., “oil leak near pump”), and the app automatically fills in related fields like equipment, functional location, and severity.
  • Image Capture: Tap the Camera icon to take or upload a photo of the issue.
  • Voice Commands: Tap the Mic icon and simply speak to report the issue. The app captures your input in real time, adding context like timestamp and location—no typing required.
Field technicians often work in fast-paced environments where typing out detailed issue reports is impractical. In the past, issues like leaks, unusual vibrations, or strange noises were spotted but not always reported—either due to time constraints or a cumbersome reporting process. This led to delayed interventions and underreported defects, weakening the overall maintenance strategy.

Now, reporting is designed for the field—hands-free, fast, and intuitive. Whether you speak, snap a photo, or type a quick prompt, iMaintenance helps ensure that no critical issue goes unreported.

Detect Problems Before They Escalate

Sometimes issues build up silently—like small vibrations or gradual wear—that may not trigger alarms. With AI Detect:
  • The system learns normal equipment behavior
  • Flags early deviations (even if below alarm thresholds)
  • Notifies the team before a failure occurs
For example, a compressor’s vibration increases from 2 to 8 mm/s—below the 10 mm/s alarm level. The system detects this as abnormal and raises an alert. A reliability engineer investigates and replaces the bearing during planned downtime—avoiding 10+ hours of unplanned shutdown.

The Impact: Fewer Breakdowns, More Uptime

With faster issue creation and smarter detection:
  • Preventive maintenance becomes proactive
  • Equipment failures are caught early
  • Downtime is reduced by 30–50%