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Access Work Orders and Issues Quickly with Smart Sync
Optimizing your data sync settings helps you access relevant work orders and issues quickly while improving app performance. By selecting your plant and defining a sync period, you ensure that only necessary data is loaded, reducing unnecessary processing time and keeping information up to date.
Use Application in Offline Mode

Title and Copyright
Copyright and Terms of Use page for iMaintenance.
Preface
Understand audience, know related documents and products and conventions followed in this document.
Introduction to iMaintenance
This chapter provides an overview of the iMaintenance application for Plant and Asset maintenance, covering topics such as its benefits, new features & enhancements, and system requirements.
Get Started with the Application
View Push Notifications
Push notifications are instant alerts that keep you updated about the Issues assigned to you, task progress or status changes, actions taken by teammates and any updates related to work. These real-time notifications help you respond quickly to critical tasks, improving communication and reducing delays.
Search and Filter Records
Search and filters help you to find the relevant work orders, issues, operations, functional locations, and equipment quickly based on specific criteria.
Access Work Orders and Issues Quickly with Smart Sync
Optimizing your data sync settings helps you access relevant work orders and issues quickly while improving app performance. By selecting your plant and defining a sync period, you ensure that only necessary data is loaded, reducing unnecessary processing time and keeping information up to date.
- Use Application in Offline Mode
Create an Emergency Work Order
If an asset malfunctions or requires immediate attention, you can create an Emergency or Breakdown Work Order to ensure a quick response and minimize downtime.
Create Issues for Equipment Repair or Maintenance
Timely issue reporting helps prevent equipment failure and reduces unplanned downtime. The iMaintenance app makes it easy to capture and communicate problems as they happen.
Execute a Work Order
Once a work order is assigned to you, complete all required tasks accurately and on time. Executing a work order involves inspecting the equipment, gathering spare parts or permits, performing the repair or maintenance, logging your progress, and finally marking the task as complete. Proper execution keeps equipment running smoothly and helps reduce unplanned downtime.
Submit Timesheets
The Timesheets feature allows you to log and track the time spent on a specific operation. Once the operation is complete, you can record your time and submit the timesheet for supervisor approval.
View Equipment Details
Equipment refers to any machine or physical asset that requires regular maintenance, inspection, or repair to keep it running safely and efficiently. This can include industrial machinery, tools, and infrastructure used across various industries. Regular maintenance helps prevent breakdowns, improve performance, and meet safety and compliance standards.
View Functional Location Details
A Functional Location is a fixed position within a plant, building, or facility where equipment is installed and maintenance tasks are performed. It serves as a reference point for organizing assets, tracking maintenance activities, and managing historical data.
Personalize Your App with Theme and Language Options
The Settings section allows you to personalize your experience by adjusting the app’s theme and language and enabling push notifications. These options enhance visibility and usability, ensuring a seamless experience tailored to your needs.
Access Help Center
The Help Center section provides easy access to FAQs and User Guides to assist you in using the application effectively. Follow the steps below to navigate the Help Center and find the information you need.
View User Profile

Use Application in Offline Mode

The application is designed to work seamlessly even when your device is not connected to the internet.

The app automatically switches to offline mode when network connectivity is lost.
You can continue using all core features—including viewing work orders, entering data, and capturing issues—just like in online mode.
Any data entered in offline mode is stored locally on your device.
Once your device reconnects to the internet, the app will automatically sync the offline data to the SAP server.

The application automatically switches to offline mode when your device loses network connectivity, allowing you to continue working as in online mode. Any changes made in offline mode are saved locally and sync automatically to the server once the device reconnects.

Note:

The AI Assistant is unavailable in offline mode.

Sync Data Before Entering Low-Connectivity Areas

Before heading to locations with poor or no internet access, tap the Manual Sync icon on the Home screen to manually sync your mobile app.

This ensures that:

All your unsynced entries (from the Outbox) are sent to the backend.
The latest updates from the backend — such as new assignments or master data—are downloaded to your device.

By syncing in advance, you’ll have the most up-to-date information available, and any work you do offline will be ready to sync once you're reconnected.

How the Sync Works:

Outbox data is uploaded: Pending submissions like completed forms, issues, or work orders are sent to the backend.
New data is downloaded: Recent changes from the backend system are pulled into your app.

Tip: Make it a habit to tap Sync before you start your workday or travel to offline zones.