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Assess Issues
Review a reported issue to assess urgency and decide the correct next action.
Reject a Non-Impactful Issue
If an issue requires no action, you can reject it by providing a valid reason.

Title and Copyright
Copyright and Terms of Use page for iMaintenance.
Preface
Find out who this guide is written for, what the text styles in it mean, and how to contact Innovapptive about the product or the documentation.
What Your Administrator Controls
Several things you see in iMaintenance are set by your administrator, not by you. If a screen, field, or action described in this guide is missing, the behavior may be controlled by one of these settings.
Introduction to iMaintenance
Use this guide to prepare for the shift, assess reported issues, plan and assign work, monitor execution, and close completed work in iMaintenance.
Get Started
Log in, learn the dashboard and main screens, and look up buttons and icons.
Start Your Shift
Set what synchronizes, review notifications, find the records that need attention, and prepare for offline work.
Assess Issues
Review a reported issue to assess urgency and decide the correct next action.
- Create and Release an Emergency Work Order from an Issue
  When an issue cannot wait for normal planning, convert it into a work order that is assigned to a technician and released in a single pass.
- Create a Planned Work Order from an Issue
  Convert a non-emergency issue that requires corrective action into a planned work order.
- Mark an Issue Complete Without a Work Order
  Close a valid observation that requires no corrective work order.
- Reject a Non-Impactful Issue
  If an issue requires no action, you can reject it by providing a valid reason.
Create and Assign Work Orders
Plan a work order from the maintenance need through to creation. Verify its details, add the required operations and prerequisites, then review and create it for assignment or release.
Monitor and Intervene
During execution, identify work that is at risk, unassigned, on hold, overdue, or awaiting review, then take the action needed to keep the shift moving.
Review and Close Completed Work
Approve or reject timesheets, then review and close work orders that technicians have completed.
Look Up Equipment and Locations
View equipment and functional location details, and create measuring points.
Troubleshoot Common Problems
What to check first when the application does not behave as this guide describes.
Settings, Help, and Profile
Change the theme and language, view your profile and log history, and open the Help Center.

Reject a Non-Impactful Issue

If an issue requires no action, you can reject it by providing a valid reason.

In the Issues screen, open the issue.
Tap the Reject Issue button at the bottom.
In the Reject Issue window, add the reason for rejecting the issue and tap Reject.
A message, Issue <number> has been successfully marked as rejected, is displayed.

The issue changes to Rejected and the reason you entered is retained with it.

Next: Assess Issues, for the next issue in the list.