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Choose an Issue or an Action
Choose how to record follow-up work when a round reveals an abnormal condition or a separately assignable activity.

Title and Copyright
This page identifies the guide, release, publication details, copyright, and terms of use.
Preface
This guide is for Operators who execute rounds in the mRounds mobile app. It explains the conventions, related information, and support contacts used throughout the guide.
Overview of mRounds
As an Operator, use mRounds to follow planned inspection routes, record asset readings, report abnormal conditions, and pass accurate information to the next shift.
Start Your Shift
Start each shift by signing in, confirming the correct work context, reviewing the previous handover, and making sure the rounds you need are available.
Find and Claim Your Rounds
Use the Rounds screen to begin assigned work, claim an open round, create an ad hoc round from an available predefined plan, or release work you cannot continue.
Execute the Round
Execute a round by following the route, verifying each asset when required, completing the configured tasks, handling exceptions, and submitting the finished record.
Choose an Issue or an Action
Choose how to record follow-up work when a round reveals an abnormal condition or a separately assignable activity.
- Create and Manage Issues
  Use Issues to record abnormal conditions found during rounds and track them from creation through ownership, investigation, resolution, and closure.
- Create and Manage Actions
  Use Actions for separately assignable follow-up work when Actions are enabled, and track the activity from creation through ownership, resolution, and closure.
Close Your Shift
End the shift by bringing active work to a safe stopping point, recording unresolved conditions, and submitting a clear handover to the incoming shift.
Find and Manage Rounds, Issues, and Actions
Use search and filters when you need to find a specific round, Issue, or Action without scanning every record in the list.
Troubleshoot Common Problems
Use this guidance when a round, scan, response, handover, or synchronization step does not work as expected.
Customize Your Settings
Use your profile settings to keep the app aligned with your plant, unit, position, shift, language, and preferred display.

Choose an Issue or an Action

Choose how to record follow-up work when a round reveals an abnormal condition or a separately assignable activity.

Record the finding before leaving the round so it can be owned and followed through to completion. The available choice depends on the configured workflow.

Table 1. Issue vs. Action
Raise an Issue when...	Create an Action when...
You find a new anomaly during round execution that needs investigation, such as an Observation, Maintenance condition, Incident, Near Miss, or Hazard.	A separately assignable follow-up activity is needed with its own priority, due date, and assignee, and the configured Issue workflow allows an Action to be created.
The finding may need to become an ERP Notification. This option requires SAP integration and the applicable configuration.	The follow-up must be tracked separately from the original finding.

After choosing the record type, follow its lifecycle: create it, take ownership when you are responsible for the work, and resolve or close it after the outcome is recorded. See Create and Manage Issues or Create and Manage Actions.

After recording the finding, return to the round and complete the remaining tasks.