Troubleshoot Common Problems

Use this guidance when a round, scan, response, handover, or synchronization step does not work as expected.

Table 1. Common Problems
Symptom	Likely Cause and Next Step
Start Round is disabled.	Accept the Shift Handover Report. See Accept the Shift Handover Report.
The round cannot be submitted.	Mandatory tasks are still open or the round is partly complete. Tap Review and complete the remaining responses, or tap Save and finish later. See Submit a Round.
The Asset Scan option does not appear.	Asset scanning is not enabled for the current plant. The scan option appears only for plants where scanning is configured. See Scan and Verify an Asset.
An offline change is still waiting to synchronize.	Reconnect the device and review the Outbox status while background synchronization runs. See Review an Entry Waiting to Synchronize.
An overdue, skipped, or submitted round is no longer in My Rounds.	Rounds in these statuses are removed from the list after 24 hours (configurable). Open the applicable Submitted or Skipped list, or use search and filters.
An Issue or Action is missing from the current list.	Review the selected tab and filters, including whether resolved items are hidden. See Apply Filters to Refine Results.
A round expected in My Rounds is missing.	Check Open Rounds to see whether it is unassigned. See Assign an Open Round to Yourself.
The asset barcode or QR code cannot be scanned.	Tap Skip on the scan screen and select the applicable reason, such as Damaged barcode. See Scan and Verify an Asset.
An ad hoc round plan is not listed.	Review the predefined Round Plans available for the selected plant. Contact your supervisor if the required plan is not available. See Create an Ad Hoc Round.
The option to unassign a round is unavailable.	Review the round status and contact your supervisor. See Unassign a Round You Have Not Started and Unassign a Round That Is In Progress.