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Introduction to iMaintenance
Use this guide to prepare for the shift, report equipment issues, execute assigned work, and complete the required work records in iMaintenance.
Overview of iMaintenance Application
iMaintenance is a mobile-first work order management application for Technicians to view, execute, and complete maintenance work orders.

Title and Copyright
Copyright and Terms of Use page for iMaintenance.
Preface
Understand audience, know related documents and products and conventions followed in this document.
Introduction to iMaintenance
Use this guide to prepare for the shift, report equipment issues, execute assigned work, and complete the required work records in iMaintenance.
- Overview of iMaintenance Application
  iMaintenance is a mobile-first work order management application for Technicians to view, execute, and complete maintenance work orders.
- iMaintenance Benefits for Technicians
  See how iMaintenance helps technicians find assigned work, review job requirements, record execution, and report additional problems from the field.
- What’s New for Technicians in iMaintenance
  Review the iMaintenance features introduced in release 2607 for technicians.
- System Requirements
  Review the supported mobile platforms, browsers, storage, and memory requirements for iMaintenance 2607.
Get Started with the Application
Sign in and learn the screens and controls you need before finding and executing assigned maintenance work.
Prepare for Your Shift
Before the shift begins, set the synchronization scope, review notifications, find priority work, and confirm the required records are available.
Report and Manage Issues
Report a new equipment problem, reuse a similar issue when appropriate, or correct an incorrect work-order link.
Execute a Work Order
Review the configured safety and job prerequisites, perform the assigned operations, record the work, and complete the work order.
View Equipment Details
Review equipment information, related work, documents, hierarchy, and measuring points.
View Functional Location Details
Review a functional location, its hierarchy, associated equipment, documents, history, and measuring points.
Settings, Help, and Profile
Manage display and language preferences, open support resources, and review your profile and session history outside the active work journey.

Overview of iMaintenance Application

iMaintenance is a mobile-first work order management application for Technicians to view, execute, and complete maintenance work orders.

Key Features

Efficient Work Order Management

Create, update, and track work orders directly in the mobile application.
Work orders can be assigned, reassigned, and completed with status updates.
Supports both partial and final confirmations for operations.

Intelligent Issue Reporting

Users can report equipment conditions promptly so they can be assessed and followed up.
AI-powered analysis suggests relevant equipment and functional location based on historical data, keywords, and images.
The issue is routed for review so it can be assessed and actioned.

AI-Powered Assistance (SIA)

Users can interact with the AI assistant (SIA) to ask questions and retrieve relevant information.
AI analyzes past equipment issues and suggests corrective actions.
Image-based issue recognition helps identify maintenance needs.

Offline Functionality and Synchronization

Users can continue working without an internet connection.
Offline entries, including timesheets and work orders, sync automatically when back online.
Reduces the risk of data loss during network disruptions.

Timesheet Tracking and Approval

Technicians can log work hours manually or automatically against work orders and operations.
Supervisors can approve, reject, or request modifications to timesheets.
Supports SAP posting for approved timesheets.