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Report and Manage Issues
Report a new equipment problem, reuse a similar issue when appropriate, or correct an incorrect work-order link.

Title and Copyright
Copyright and Terms of Use page for iMaintenance.
Preface
Understand audience, know related documents and products and conventions followed in this document.
Introduction to iMaintenance
Use this guide to prepare for the shift, report equipment issues, execute assigned work, and complete the required work records in iMaintenance.
Get Started with the Application
Sign in and learn the screens and controls you need before finding and executing assigned maintenance work.
Prepare for Your Shift
Before the shift begins, set the synchronization scope, review notifications, find priority work, and confirm the required records are available.
Report and Manage Issues
Report a new equipment problem, reuse a similar issue when appropriate, or correct an incorrect work-order link.
- Create an Issue
  Report an equipment or functional-location problem using text, voice, or an image so a supervisor can assess the required action.
- Delink Work Order from Follow-up Issue
  Delink a work order when a follow-up issue was associated with the wrong job; the issue itself remains available.
- Create an Issue from Existing One
  Use Duplicate to create a new issue from an existing one instead of creating one from scratch.
Execute a Work Order
Review the configured safety and job prerequisites, perform the assigned operations, record the work, and complete the work order.
View Equipment Details
Review equipment information, related work, documents, hierarchy, and measuring points.
View Functional Location Details
Review a functional location, its hierarchy, associated equipment, documents, history, and measuring points.
Settings, Help, and Profile
Manage display and language preferences, open support resources, and review your profile and session history outside the active work journey.

Create Issues for Equipment Repair or Maintenance

Report a new equipment problem, reuse a similar issue when appropriate, or correct an incorrect work-order link.

Use the path that matches the situation:

New problem: Create an Issue.
Similar existing problem: Create an Issue from Existing One.
Incorrect follow-up relationship: Delink Work Order from Follow-up Issue.

After reporting or correcting the issue, return to assigned work unless the site process requires immediate escalation.

What Happens When You Create an Issue

When you report an issue related to an asset:

The supervisor is notified
The issue is reviewed, and if needed, the supervisor may:
- Request more information
- Inspect the equipment on-site
Based on the assessment, the issue is either:
- Converted into a work order for maintenance
- Rejected if no action is required

Create Issues Faster with AI Assistance

To make reporting faster and easier, iMaintenance includes AI-powered suggestions and smart input options:

Smart Input Assistant (SIA): Enter a prompt describing the issue (e.g., “oil leak near pump”), and the app automatically fills in related fields like equipment, functional location, and severity.
Image Capture: Tap the Camera icon to take or upload a photo of the issue.
Voice Commands: Tap the Mic icon and speak to report the issue. The app captures your input, adding context like timestamp and location.