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Report and Manage Issues
Report a new equipment problem, reuse a similar issue when appropriate, or correct an incorrect work-order link.
Create an Issue from Existing One
Use Duplicate to create a new issue from an existing one instead of creating one from scratch.

Title and Copyright
Copyright and Terms of Use page for iMaintenance.
Preface
Understand audience, know related documents and products and conventions followed in this document.
Introduction to iMaintenance
Use this guide to prepare for the shift, report equipment issues, execute assigned work, and complete the required work records in iMaintenance.
Get Started with the Application
Sign in and learn the screens and controls you need before finding and executing assigned maintenance work.
Prepare for Your Shift
Before the shift begins, set the synchronization scope, review notifications, find priority work, and confirm the required records are available.
Report and Manage Issues
Report a new equipment problem, reuse a similar issue when appropriate, or correct an incorrect work-order link.
- Create an Issue
  Report an equipment or functional-location problem using text, voice, or an image so a supervisor can assess the required action.
- Delink Work Order from Follow-up Issue
  Delink a work order when a follow-up issue was associated with the wrong job; the issue itself remains available.
- Create an Issue from Existing One
  Use Duplicate to create a new issue from an existing one instead of creating one from scratch.
Execute a Work Order
Review the configured safety and job prerequisites, perform the assigned operations, record the work, and complete the work order.
View Equipment Details
Review equipment information, related work, documents, hierarchy, and measuring points.
View Functional Location Details
Review a functional location, its hierarchy, associated equipment, documents, history, and measuring points.
Settings, Help, and Profile
Manage display and language preferences, open support resources, and review your profile and session history outside the active work journey.

Create an Issue from Existing One

Use Duplicate to create a new issue from an existing one instead of creating one from scratch.

Use the Duplicate option to copy an existing issue and create a new one with minor edits, instead of entering the same details again.

To create an issue from an existing issue:

Open the issue you want to duplicate.
Tap the More icon on top-right.
In the Choose Option window, select Duplicate.

Figure 1. Duplicate Issue

A new issue is created with the same details. Open the duplicated issue and make the necessary changes before saving.

Tip:
Use this feature when logging issues that occur frequently on similar equipment or in the same functional location.

A new issue is created with copied details for review and correction. Submit it for supervisor review, then return to assigned work.

Next: Return to assigned work-order execution.