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Monitor and Intervene
During execution, identify work that is at risk, unassigned, on hold, overdue, or awaiting review, then take the action needed to keep the shift moving.
Reassign Work
Assign an at-risk or unassigned operation to another available technician.

Title and Copyright
Copyright and Terms of Use page for iMaintenance.
Preface
Find out who this guide is written for, what the text styles in it mean, and how to contact Innovapptive about the product or the documentation.
What Your Administrator Controls
Several things you see in iMaintenance are set by your administrator, not by you. If a screen, field, or action described in this guide is missing, the behavior may be controlled by one of these settings.
Introduction to iMaintenance
Use this guide to prepare for the shift, assess reported issues, plan and assign work, monitor execution, and close completed work in iMaintenance.
Get Started
Log in, learn the dashboard and main screens, and look up buttons and icons.
Start Your Shift
Set what synchronizes, review notifications, find the records that need attention, and prepare for offline work.
Assess Issues
Review a reported issue to assess urgency and decide the correct next action.
Create and Assign Work Orders
Plan a work order from the maintenance need through to creation. Verify its details, add the required operations and prerequisites, then review and create it for assignment or release.
Monitor and Intervene
During execution, identify work that is at risk, unassigned, on hold, overdue, or awaiting review, then take the action needed to keep the shift moving.
- Review Scheduled Work at Risk
  Identify scheduled work that may miss its planned start or finish and resolve the cause.
- Review Unassigned Operations
  Find operations that do not yet have a technician and assign them before execution.
- Review Work on Hold
  Identify the reason work is paused and take the action required to resume it safely.
- Review Wrench Time Loss
- Reassign Work
  Assign an at-risk or unassigned operation to another available technician.
- Reschedule Work
  Update planned dates when the current schedule can no longer be met.
- Contact a Technician Using Contextual Chat
  Message a technician from the related work order or operation so the conversation remains in context.
- Act on Work Instruction Feedback
  Review feedback technicians submit on Work Instructions used in your work orders.
- Recover from a Failed Synchronization
  Work through a record that is still waiting in the Outbox after connectivity returns, using the message the application records against it.
Review and Close Completed Work
Approve or reject timesheets, then review and close work orders that technicians have completed.
Look Up Equipment and Locations
View equipment and functional location details, and create measuring points.
Troubleshoot Common Problems
What to check first when the application does not behave as this guide describes.
Settings, Help, and Profile
Change the theme and language, view your profile and log history, and open the Help Center.

Reassign Work

Assign an at-risk or unassigned operation to another available technician.

You must have assignment permission, and the work must be in a status that allows the assignment to change.

Use reassignment when the current technician is unavailable, overloaded, or no longer suitable for the work.

Open the work order from Scheduled Work Orders at Risk, Unassigned Operations, or the applicable work-order list.
Open the operation that requires a different technician.
Tap Action, then select Reassign.

Note:
If Reassign is unavailable, check the operation status, work center, technician availability, and your permissions.
Review the available technicians and select the required technician.
Save or confirm the assignment.
Verify that the selected technician appears on the operation.

The operation is assigned to the selected technician and becomes visible to that technician after synchronization.

Next: Return to Monitor and Intervene and verify that the risk or blocker is resolved.