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Monitor and Intervene
During execution, identify work that is at risk, unassigned, on hold, overdue, or awaiting review, then take the action needed to keep the shift moving.
Review Wrench Time Loss

Title and Copyright
Copyright and Terms of Use page for iMaintenance.
Preface
Find out who this guide is written for, what the text styles in it mean, and how to contact Innovapptive about the product or the documentation.
What Your Administrator Controls
Several things you see in iMaintenance are set by your administrator, not by you. If a screen, field, or action described in this guide is missing, the behavior may be controlled by one of these settings.
Introduction to iMaintenance
Use this guide to prepare for the shift, assess reported issues, plan and assign work, monitor execution, and close completed work in iMaintenance.
Get Started
Log in, learn the dashboard and main screens, and look up buttons and icons.
Start Your Shift
Set what synchronizes, review notifications, find the records that need attention, and prepare for offline work.
Assess Issues
Review a reported issue to assess urgency and decide the correct next action.
Create and Assign Work Orders
Plan a work order from the maintenance need through to creation. Verify its details, add the required operations and prerequisites, then review and create it for assignment or release.
Monitor and Intervene
During execution, identify work that is at risk, unassigned, on hold, overdue, or awaiting review, then take the action needed to keep the shift moving.
- Review Scheduled Work at Risk
  Identify scheduled work that may miss its planned start or finish and resolve the cause.
- Review Unassigned Operations
  Find operations that do not yet have a technician and assign them before execution.
- Review Work on Hold
  Identify the reason work is paused and take the action required to resume it safely.
- Review Wrench Time Loss
  - Review a Blocked Operation
    You can review a blocked Operation and take the necessary action.
  - Unblock an Operation
    If you have the Unblock permission, you can clear a blocker after the issue is resolved.
  - Review Wrench Loss When Closing a Work Order
    If Wrench Loss is enabled on the TECO screen for your plant, a summary appears when you tap Close Work Order.
- Reassign Work
  Assign an at-risk or unassigned operation to another available technician.
- Reschedule Work
  Update planned dates when the current schedule can no longer be met.
- Contact a Technician Using Contextual Chat
  Message a technician from the related work order or operation so the conversation remains in context.
- Act on Work Instruction Feedback
  Review feedback technicians submit on Work Instructions used in your work orders.
- Recover from a Failed Synchronization
  Work through a record that is still waiting in the Outbox after connectivity returns, using the message the application records against it.
Review and Close Completed Work
Approve or reject timesheets, then review and close work orders that technicians have completed.
Look Up Equipment and Locations
View equipment and functional location details, and create measuring points.
Troubleshoot Common Problems
What to check first when the application does not behave as this guide describes.
Settings, Help, and Profile
Change the theme and language, view your profile and log history, and open the Help Center.

Review Wrench Time Loss

Wrench time is the time technicians spend actively working on a job. When an operation is blocked by an issue such as missing parts, permits, or access, technicians record the delay reason, optional sub-reason, and responsible party. This helps you identify and address delays while tracking the time lost across the work order.

Blocked is an operation status and does not change the work order status.
Blockers can be reported, cleared, and viewed offline. Changes sync when the device reconnects.

View the Wrench Loss Tab

If enabled for your plant, open a work order from the execution screen and select the Wrench Loss tab.

The tab displays:

Total Wrench Time Loss: Combined loss across all operations and confirmations, in hours and minutes (HH).
Loss by Reason: Reasons sorted by total duration, largest first. Entries with the same reason are combined, even if their sub-reasons differ.
Operation Details: Expand a reason to view each entry's Operation ID, description, start time, end time, and duration. Repeated losses for the same operation appear as separate entries.

The tab is read-only. To correct a loss duration, update it on the operation confirmation screen; the revised figures appear when you reopen the tab. Active blockers are included and continue accumulating time. If no losses are recorded, the tab displays zero totals and an empty state.

Monitor and Clear Blocked Operations

When a technician blocks an operation in your work center, you receive a push notification, and the operation appears in Alerts, work order chat, and the dashboard's Needs Attention widget.

The notification and chat message include the work order and operation details, reporter, report time, and delay information. In chat, the responsible party is also recorded.

Notification routing: If no supervisor is mapped to the work center, the notification goes to the reporting manager of the technician who reported the blocker. You do not receive a notification for a blocker you report yourself.

Note:

The time in Alerts is when the notification was sent; the time in the message is when the blocker was reported. These may differ if the technician was offline.