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Monitor and Intervene
During execution, identify work that is at risk, unassigned, on hold, overdue, or awaiting review, then take the action needed to keep the shift moving.
Review Wrench Time Loss
Review a Blocked Operation
You can review a blocked Operation and take the necessary action.

Title and Copyright
Copyright and Terms of Use page for iMaintenance.
Preface
Find out who this guide is written for, what the text styles in it mean, and how to contact Innovapptive about the product or the documentation.
What Your Administrator Controls
Several things you see in iMaintenance are set by your administrator, not by you. If a screen, field, or action described in this guide is missing, the behavior may be controlled by one of these settings.
Introduction to iMaintenance
Use this guide to prepare for the shift, assess reported issues, plan and assign work, monitor execution, and close completed work in iMaintenance.
Get Started
Log in, learn the dashboard and main screens, and look up buttons and icons.
Start Your Shift
Set what synchronizes, review notifications, find the records that need attention, and prepare for offline work.
Assess Issues
Review a reported issue to assess urgency and decide the correct next action.
Create and Assign Work Orders
Plan a work order from the maintenance need through to creation. Verify its details, add the required operations and prerequisites, then review and create it for assignment or release.
Monitor and Intervene
During execution, identify work that is at risk, unassigned, on hold, overdue, or awaiting review, then take the action needed to keep the shift moving.
- Review Scheduled Work at Risk
  Identify scheduled work that may miss its planned start or finish and resolve the cause.
- Review Unassigned Operations
  Find operations that do not yet have a technician and assign them before execution.
- Review Work on Hold
  Identify the reason work is paused and take the action required to resume it safely.
- Review Wrench Time Loss
  - Review a Blocked Operation
    You can review a blocked Operation and take the necessary action.
  - Unblock an Operation
    If you have the Unblock permission, you can clear a blocker after the issue is resolved.
  - Review Wrench Loss When Closing a Work Order
    If Wrench Loss is enabled on the TECO screen for your plant, a summary appears when you tap Close Work Order.
- Reassign Work
  Assign an at-risk or unassigned operation to another available technician.
- Reschedule Work
  Update planned dates when the current schedule can no longer be met.
- Contact a Technician Using Contextual Chat
  Message a technician from the related work order or operation so the conversation remains in context.
- Act on Work Instruction Feedback
  Review feedback technicians submit on Work Instructions used in your work orders.
- Recover from a Failed Synchronization
  Work through a record that is still waiting in the Outbox after connectivity returns, using the message the application records against it.
Review and Close Completed Work
Approve or reject timesheets, then review and close work orders that technicians have completed.
Look Up Equipment and Locations
View equipment and functional location details, and create measuring points.
Troubleshoot Common Problems
What to check first when the application does not behave as this guide describes.
Settings, Help, and Profile
Change the theme and language, view your profile and log history, and open the Help Center.

Review a Blocked Operation

You can review a blocked Operation and take the necessary action.

To review a blocked operation:

Open Needs Attention on the dashboard to view blocked operations in your work center.
The widget shows a live count and list of blocked operations in your work centers, filtered by your dashboard settings. The longest-blocked items are listed first. Each card shows the blocked status, priority, operation ID and description, Work Order ID, reporter, how long it has been blocked, the reason, sub-reason and responsible team.
Open an operation to review its blocker details, including the reason, sub-reason, responsible party, reporter, and report time.
Tap the chat icon to open the Work Order chat (shown when chat is enabled).
Contact the responsible party or take the necessary action to clear the blocker.
The operation is removed from Needs Attention when it is unblocked, started, or resumed.