Introduction to iMaintenance

Use this guide to prepare for the shift, report equipment issues, execute assigned work, and complete the required work records in iMaintenance.

iMaintenance is a mobile application you use on a phone or tablet to view, execute, and complete the maintenance work orders assigned to you.

iMaintenance supports the technician journey from shift preparation through work-order completion.

  1. Understand the application, technician role, and current release.
  2. Sign in, synchronize assigned records, and report new equipment problems.
  3. Review the configured safety and job prerequisites before starting work.
  4. Perform, record, confirm, and complete the assigned work.

Key Features

Efficient Work Order Management
  • Create, update, and track work orders directly in the mobile application.
  • Work orders can be assigned, reassigned, and completed with status updates.
  • Supports both partial and final confirmations for operations.
Intelligent Issue Reporting
  • Users can report equipment conditions promptly so they can be assessed and followed up.
  • AI-powered analysis suggests relevant equipment and functional location based on historical data, keywords, and images.
  • The issue is routed for review so it can be assessed and actioned.
AI-Powered Assistance (SIA)
  • Users can interact with the AI assistant (SIA) to ask questions and retrieve relevant information.
  • AI analyzes past equipment issues and suggests corrective actions.
  • Image-based issue recognition helps identify maintenance needs.
Offline Functionality and Synchronization
  • Users can continue working without an internet connection.
  • Offline entries, including timesheets and work orders, sync automatically when back online.
  • Reduces the risk of data loss during network disruptions.
Timesheet Tracking and Approval
  • Technicians can log work hours manually or automatically against work orders and operations.
  • Supervisors can approve, reject, or request modifications to timesheets.
  • Supports SAP posting for approved timesheets.

iMaintenance Benefits for Technicians

iMaintenance helps technicians find assigned work, review job requirements, record execution, and report additional problems from the field. To do this, iMaintenance provides essential tools to manage their daily tasks efficiently:
  • Execute Work Orders: Access assigned work orders and operations, initiate job activities, and complete maintenance tasks.
  • Permit and Material Readiness: Review or acknowledge required permits and collect the components needed before starting work.
  • Pause & Resume Operations: Temporarily hold operations when needed and resume work without losing progress.
  • Confirm & Track Work Completion: Log completed tasks, track work hours, and submit progress reports.
  • Work Order Completion: Complete assigned tasks and update the required work records.
  • Comprehensive Work Logging: Digitally record work progress, attach supporting documents, and update task statuses for full transparency.