What’s New for Technicians in iMaintenance

Schedule and Assign Work in Maintenance Control Center

View their assigned Work Order tasks based on the Scheduled Start date in Maintenance Control Center, providing a clear view of their daily work list.

For more information, see Execute a Work Order.

Alert Supervisors to Blocked Work

Receive push notifications when blockers are cleared and can track blocker updates through work order chat. Chat messages notify participants, and all notifications remain available in Alerts.

For more information, see Alert Supervisors to Blocked Work.

View and Filter Work Orders and Service Requests using Site-Configured Status Names

View and filter Work Orders and Service Requests using site-configured status names. For Work Orders with multiple technician assignments, the overall status reflects individual assignment progress.

For more information, see Search and Filter Records.

Offline Capability and Cached Asset Access

Access previously cached asset or location history and upload, retrieve, and view attachments while offline.

For more information, see Add Attachments.

Capture Work Logs on Service Requests

Add and view Work Logs on Service Requests from Mobile. Logs sync to Maximo and remain available when the Service Request is reopened.

For more information, see Add Work Logs to a Service Request.

Work With Tasks on the Work Order

View and add Work Order Tasks, edit existing tasks, and access task details, including assignments, labor, and materials. The Activities and Tasks section displays tasks and activities with a count, while the Operations tab lists only actionable activities.

For more information, see Execute a Work Order.

View Job Plans on the Work Order

View Job Plan task steps and planned labor, tools, and materials within the Work Order, keeping execution aligned with the planned requirements.

For more information, see Review the Job Plan.

Check Parts Availability from the Work Order

Search for parts within a Work Order and check on-hand availability and Asset BOM information to identify the right spare parts.

For more information, see Collect Components.

Load the Right Inspection Form from the Job Plan

Receive the inspection form mapped to the Job Plan for PM or calibration Work Orders, or to the asset or Work Order type for corrective work. In-progress jobs retain the form version they started with.

For more information, see Capture Asset Data using Forms.

Report and Clear Blockers on Operations

Report and clear operation blockers, track lost time, and resume work online or offline. Before confirming an operation, they can review wrench time losses and add missed entries or correct recorded start and end times.

For more information, see Reporting and Clearing Blockers (Wrench Time Loss).

Record Hold Status and Delay Reasons

Set Work Orders, Activities, or Tasks to configured hold or delay statuses, record reasons, and retry unsuccessful submissions without losing their selections. Status changes made offline sync when connectivity returns.

For more information, see Put Work on Hold.

Create Linked Follow-Up Work Orders

Create linked follow-up Work Orders for newly identified work. When offline creation is configured, requests sync upon reconnection without creating duplicates, while the original Work Order remains unchanged.

For more information, see Create a Follow-Up Work Order.

View Related Records and History

View related Service Requests, Work Orders, and previous work for the same asset or location directly from the current record.

For more information, see View Related Work.

View an Asset’s Activity in Asset 360

view an asset’s recent Work Orders, issues, and history in Asset 360, filter records by status and type, and open Work Orders directly from the dashboard.

For more information, see View Equipment Details.

See Who Put an Operation on Hold

View the technician's name and reason for putting an Operation on hold directly in the Work Order timeline.

For more information, see Pause an Operation.

Automatically Attach Submitted Forms as PDFs

Automatically generate a PDF when a Form is submitted and attach it to the Work Order. You can also convert submitted Forms to PDF later, including when working offline.

For more information, see Capture Asset Data using Forms.