Create Follow-on Work Orders from Existing Work
Create a follow-on work order from an existing work order or operation, copy the required header and related details, and retain a clear link to the original work.
Open help topic →Filter Work Orders by Priority
Select one or more priorities in the Maintenance Control Center to filter matching work orders across cards, counts, charts, and lists, and combine the Priority filter with other filters.
Open help topic →Filter Work Orders by Type
Filter work orders by work order type in the Maintenance Control Center and focus on the records relevant to the work being planned or monitored.
Open help topic →Default Work Order Type for Duplicate and Follow-on Work Orders
Use PM11 as the automatically selected Work Order Type when creating duplicate or follow-on work orders, while retaining the option to change it when required.
Open help topic →View Assigned Operations on the Technician Dashboard
View assigned operations in the My Operations section as soon as the Technician Dashboard opens, without navigating through additional screens.
Open help topic →Record the Goods Recipient for Components
Use the Goods Recipient field on the Component screen to record who receives the goods.
Open help topic →Auto-Populate Maintenance Activity Type
Use SAP-configured Maintenance Activity Type values and defaults when creating Issues, while retaining the option to change the default selection when required.
Open help topic →Plant Value on Issue and Work Order Creation
Automatically populate the Plant from the selected Equipment or Functional Location so the Work Center list is filtered with the correct plant data.
Open help topic →Access Complete SAP Measurement History
View measurement documents and historical records from SAP under the corresponding equipment in iMaintenance without switching applications.
Open help topic →Color Code Work Orders and Issues
Configure colors for work order status and priority, and for issue status, priority, and type, so important information is easier to identify across the application.
Open help topic →Auto-Assign Forms at Operation Level
Configure published forms against a Task List Group, Group Counter, or individual operation so matching forms are assigned directly to the operation when it is added to a work order.
Open help topic →Receive Push Notifications for Chat Mentions
Receive a push notification with the work order details, sender, and message when another user mentions you in a Work Order chat, then open the relevant chat directly.
Open help topic →Track User Adoption and Workflow Usage
Track active users and key actions across Issues, Work Orders, Operations, Components, Issue Slips, Measuring Documents, and Forms to understand adoption and identify training opportunities.
Open release detail →Self-Service Passcode Reset
Users can now securely reset their passcode directly from the login screen, eliminating dependency on IT support and reducing downtime.
Copy Task List Operation Long Text to Work Order Operations
When operations are added to a work order from a Task list, the corresponding operation long text (long description) is now automatically copied and saved at the work order operation level. This applies during both work order creation and subsequent updates, ensuring that technicians see the full operation description without manual re-entry.
Add DWIs While Creating or Editing a Work Order
Supervisors can now attach, view, and remove digital work instructions directly from the work order creation and editing screens. This ensures procedural guidance is tied to the work order from the moment it is planned, giving technicians access to relevant DWIs as soon as the work order is available.
Create Issue Slip against Components
Technicians can create an issue slip to request components directly from the application using an SAP reservation number, eliminating the need to create requests through back-office SAP systems.
View Work Instructions
Technicians can review the work instructions before starting a job to understand the required tasks, tools, and safety precautions. Work instructions provide both process overviews and detailed step-by-step procedures, helping them perform work safely, consistently, and accurately while reducing errors and improving overall task execution.
View SAP Unit of Work Data in Operation Dropdowns
Display Unit of Work data from SAP in operation dropdowns with auto-default values instead of showing only hardcoded options. This gives field workers access to actual SAP-defined work units when adding operations manually and eliminates the need to reference external documentation. The dropdown automatically selects the appropriate default value based on SAP configuration.
Auto-Populate Activity Type Based on Work Center
Set the Activity Type field at the operation level to auto-populate based on the work center configuration defined in SAP. This eliminates manual selection when adding or editing operations and ensures consistency with backend system definitions. The field filters available activity types based on the selected work center.
Auto-Populate Control Key Based on Work Order Type and Planning Plant
Configure the Control Key field to auto-populate with default values based on work order type and planning plant as defined in SAP. This removes the need for users to manually select control keys when the defaults are already configured in the backend system. The dropdown filters to show only relevant control keys for the selected work order type.
Filter Maintenance Activity Type by Work Order Type
Filter the Maintenance Activity Type dropdown based on the selected Work Order type instead of displaying all available values. This helps users select the correct activity type by showing only relevant options and automatically populates the field when a single value is configured. The filtering aligns with SAP configuration for each work order type.
Display Dynamic Operation UOM Across the App
Replace static Unit of Measurement values with dynamic UOM data from SAP configuration across all operation screens. This ensures the Operation UOM field reflects actual SAP settings instead of being limited to HR, D, and MIN values. The change affects operation creation, editing, and display throughout the application.
Align Issue Count Display Across Widgets
Ensure consistent issue count display between the Issue Reporting popup and Asset 360 Issues Widget by using the same filtering criteria. This eliminates confusion when users verify existing issues for an asset and provides accurate counts in both locations. The alignment includes all open and in-progress issues.
Display All Task Tabs in Tasklist
Show Equipment, Functional Location, and General tabs in the tasklist consistently even when no data is present. This clarifies that tabs are available but empty rather than hidden due to permissions or configuration issues. All three tabs remain visible throughout operation selection and editing.
Retain Dashboard Filters Across Navigation
Maintain filters applied at dashboard and widget levels when users navigate away and return during the same session. This eliminates the need to reapply filters repeatedly and preserves user preferences throughout their work session. Filter retention works for both dashboard-level and individual widget-level filters.
Display All Priority Levels in Dashboard
Show all available priorities in the dashboard for both Issues and Work Orders instead of limiting the display to values configured in RACE. This provides complete visibility into priority distribution across all work items. The enhancement affects both dashboard widgets and work order list displays.
Use Required Start Date for Issue Timeline Filters
Change the Issues Widget to filter and display issue counts based on Required Start Date instead of Created Date. This provides accurate issue counts when users apply future timeline filters and aligns with how teams plan upcoming work. The parameter change affects all timeline-based filtering in the Issues Widget.
Auto-Populate UOM for Manual Components
Automatically populate the Unit of Measurement field when users manually add components and select a material. This eliminates manual UOM entry for data already defined in the material master and reduces errors. The UOM populates as soon as a material is selected from the dropdown.
Display Sync Status for Issue Items and Tasks
Show sync status in the Outbox when users add Items, Causes, Activities, or Tasks during issue creation. This confirms whether issue-related data has synced successfully to the backend system. The status appears for all four object types in the Outbox.
Display Sync Status for Component Activities
Track sync status in the Outbox for all component-related activities including add, update, duplicate, remove, and collect operations. This provides visibility into whether component changes have successfully synced to the backend. The status displays for each type of component activity.
Display Sync Status for Measuring Point Objects
Show sync status in the Outbox for measuring point updates and measuring document creation. This helps users confirm that critical measurement data has synced successfully to the backend. The status appears for both measuring point and measuring document activities.
Enable Passcode Setup After Sign-Out
Allow users to set up a new passcode after every sign-out or app uninstallation to support shared device environments. This ensures each user can secure their session when multiple workers access the app across different shifts. The passcode setup prompt appears immediately after sign-in.
Mixpanel Integration for Login & Sync
Integrate Mixpanel analytics into application to capture detailed insights on user behavior, including click interactions, screen navigation patterns, time spent on each screen, and user attributes such as role and location. This data enables smarter decision-making and helps optimize the overall app experience.
Mixpanel Integration for Issue Creation & Update
Integrate Mixpanel analytics into the Issue Creation and Update module to capture meaningful insights into how users report and manage issues. Track clicks, screen transitions, time spent on each form, and user-specific attributes to better understand behavior, streamline workflows, and enhance overall usability.
Mixpanel Integration for Work Order Creation & Update
Integrate Mixpanel analytics into the Work Order Creation and Update module to capture deep insights into user behavior and operational patterns. This enhancement tracks clicks, navigation flows, time spent on each step, and user-specific properties—helping teams understand how work orders are created, updated, and executed in real-world scenarios.
Control Issue Editing Based on Completion Status
Technicians can update the issue details until the issue status changes to "Completed" or "Rejected". This helps supervisors and technicians make real-time corrections directly in the app and ensure data integrity through the work order lifecycle. These permissions to edit are role-based and are configured using RACE.
Restrict Edit Access for Confirmed Operations
Prevent the edit option from appearing for operations with CNF (Confirmed) status to maintain data integrity. This ensures that operations locked after confirmation cannot be modified through any navigation path in the app. Edit restrictions are enforced based on operation status across all entry points.
Enhance Form Logic Capabilities Aligned with RACE
Ensure complete alignment between RACE configuration and the mobile experience by enabling support for Ask Evidence and Mandate Question conditional logics in embedded forms. With this enhancement, all conditional rules configured in RACE—such as Hide Section, Ask Question, Hide Question, Raise Issue, Ask Evidence, and Mandate Question—will now function seamlessly within the app.
Create Issues from a Single Screen
Enable users to create and submit issues from a single screen with all required fields visible and editable at once. This eliminates the need to switch between multiple pages during issue creation and streamlines the reporting process. All fields are validated before submission to ensure data completeness.
Support Issue History Popup in Offline Mode
Display the issue history popup showing existing open issues for equipment and functional locations even when working offline. This prevents duplicate issue creation by allowing users to review past issues before submitting new ones. The popup now works for both equipment and functional location contexts.
Auto-Populate Reported By Field with User Name
Automatically fill the "Reported By" field with the logged-in user's full name during issue creation. This eliminates manual entry of user information and reduces the steps required to report issues. The field populates as soon as the issue creation screen loads.
Clear Form Validation Errors Immediately
Remove mandatory field error indicators immediately when users enter valid values in forms. This provides instant feedback about form completion status and eliminates the need to navigate away and back to clear error states. The validation clearing applies to all mandatory fields across forms.
Display Sync Status for Operation Activities
Show sync status in the Outbox for operation confirmation and timesheet-related activities after approval or rejection. This lets users track whether their timesheet approvals and operation confirmations have successfully synced to the backend. The status displays for both single and multiple operation confirmations.
Role-Based Editing of Measuring Points
Authorized users can now edit existing measuring points in the app based on their roles and permissions. This enhancement ensures data accuracy, operational flexibility, and governance while maintaining secure access controls for sensitive asset information.
Mixpanel Integration for Work Order Execution
Enhance the appilcation with Mixpanel analytics to gain deep visibility into how users interact with the Work Order Execution module. Track clicks, screen navigations, time spent on each screen, and key user attributes to understand real behavior, optimize workflows, and improve overall efficiency.
User Status Visibility in Asset 360 List View
Enhanced transparency and efficiency with the new User Status field in the Asset 360 list view—now displayed just like in the Work Order and Issue list screens. This improvement allows users to instantly view the status of technicians without opening individual records, streamlining decision-making and team coordination.
Geo Tag Configuration for Equipment Module
Gain greater control over location-based tracking with the new Geo Tag configuration setting, available at both tenant and plant levels. This feature allows admins to enable or disable geotagging capabilities in the Equipment module, ensuring flexibility and compliance with organizational or regional policies.
IAS-Based Authentication for Mobile App
Strengthened enterprise security and streamlined user access with support for (Identity Authentication Service) IAS-based authentication in the mobile app. Users can now log in using their organization’s IAS credentials, aligning the mobile login experience with enterprise identity management standards.
Consolidated Outbox Entry for Work Orders
Simplified your Outbox view with a smarter, more streamlined experience. With this enhancement, when a work order is created but not yet synced (due to offline mode or posting failure), it now appears as a single consolidated record instead of multiple entries for each operation, component, and work order.
Manual Priority Selection for Issues and Work Orders
Enhanced flexibility and user control with the new Manual Priority Selection feature in the iMaintenance mobile app. Users can now directly select the required issue and work order priority value from a drop-down menu, without relying on the Risk Assessment Matrix for automated determination.
Introduced Breakdown Toggle in Issue and Work Order Screens
Enhanced flexibility and data accuracy with the new Breakdown toggle feature, now available in both Issue and Work Order creation and edit screens. Supervisors and Technicians can easily enable or disable the Breakdown option as needed, ensuring accurate tracking of breakdown-related information.
View and Lock Forms in Work Order Update
Ensure data integrity and prevent accidental loss of information with the new View and Lock Forms enhancement. When updating a work order, the forms in Drafted or Submitted status remain visible in a checked and disabled state—ensuring they cannot be modified or removed. This improvement maintains consistency, preserves important data, and eliminates confusion for technicians and supervisors during work order updates.
User-Friendly Crash Message with Relaunch Option
Enhanced user experience and recovery with a new crash handling mechanism that displays a clear, user-friendly message whenever the app unexpectedly closes. Users are now provided with an option to relaunch the app instantly, ensuring minimal disruption and a smoother recovery process.
Auto-Population of Planning Plant & Planner Group
Reduced manual effort and improved data accuracy with the auto-population of Planning Plant and Planner Group fields during Issue, Work Order, or Operation creation. The system automatically fills these fields based on predefined rules, ensuring consistency and a smoother user experience.
Dashboard Widget Layout & Behavior Updates
Dashboard usability is improved with tabs now grouped under a single “View by” option, simplifying navigation and reducing cognitive load. Widget cards are optimized with a maximum of five per row, while controlled text wrapping and truncation ensure a clean and consistent display across devices. An indicator line above Quick Actions clarifies filter applicability, and widgets with no data are automatically repositioned, helping users focus on meaningful information. These updates collectively enhance readability, efficiency, and overall user experience.
Filter Support in List Views from Dashboard
Streamlined navigation by automatically applying relevant filters when moving from dashboard widgets or cards to list views, ensuring context continuity and reducing repetitive manual filtering. Users can override or add filters on top of system-applied ones, while mismatched filters are gracefully ignored, improving data discoverability and access. This update enables faster retrieval of the exact set of work orders, issues, or operations, enhancing overall user experience and satisfaction.
Enhanced Timeline Filters with Custom Date Range Option
Select a custom date or date range directly from the timeline filters, giving supervisors greater flexibility in viewing and managing workloads. By enabling targeted filtering, users can quickly assess tasks based on priority or status, improving situational awareness and operational planning. It also helps identify urgent or high-risk work orders faster, reducing safety and operational risks.
View of Images/Documents Uploaded via Instruction Response Type
Supervisors can now view images or documents uploaded through the Instruction response type directly within the mobile application. This enhancement improves clarity, provides quick access to supporting media, and reduces reliance on external tools or communications for context.
Enabled Okta Authentication for Mobile
Introduced Okta Authentication to the mobile application to provide a secure and seamless login experience. This integration enhances user management, enables Single Sign-On (SSO), and aligns with industry-standard security protocols to minimize the risk of unauthorized access.
Search Measuring Points by Description or Number
Search Measuring Points using either the description or the measuring point number. This feature improves user experience by providing faster access to specific Measuring Points, reducing navigation time and effort.
Auto-Populate Maintenance Plant from Equipment/Functional Location
The Maintenance Plant field now automatically populates based on the selected Equipment or Functional Location while creating a work order. It reduces manual entry, ensures data accuracy, and streamlines the work order creation process for technicians and supervisors.
Organized View for Work Order and Operation Attachments
Users can now view Work Order and Operation PRT attachments in separate, clearly defined sections within each operation. This organized view eliminates confusion, helping supervisors quickly locate the exact documents they need without sifting through mixed files.
Spot New Items Instantly & Auto-Open GOS Attachments
Supervisors can now easily spot newly added operations, components, forms, and attachments, as they are briefly highlighted for better visibility. Additionally, the Work Order GOS section automatically expands whenever images are added, ensuring that critical attachments are immediately accessible.
Consistent UI for Operations, Forms, and Components
Experience a unified and intuitive interface across the Operations, Forms, and Components sections within a Work Order. This enhancement ensures a consistent layout and visual pattern, helping technicians quickly identify key details and statuses without adjusting to different designs.
Find Quickly What You Need with Search and Filter
Supervisors can now instantly find specific Operations, Components, or Forms using powerful search and filter options in the mobile app. This enhancement eliminates the need to scroll through long lists, enabling users to quickly locate the right information and take action efficiently.
Update Work Orders Quickly Without Extra Navigation
Supervisors can now edit Operations and Components directly within their respective tabs in a Work Order, without navigating to the main Edit Work Order screen. This streamlined approach reduces clicks, saves time, and keeps workflows uninterrupted while maintaining all validations and business rules.
Attach Forms Instantly from the Forms Tab
Supervisors can now attach forms directly from the Forms tab within a Work Order, without entering edit mode. This streamlines the process, reduces clicks, and saves time, making it easier to manage forms efficiently during work execution.
Access Work Order and Operations Forms in One Screen
Users can now access both Work Order and Operations-specific forms directly within the Operations screen, eliminating the need to navigate across multiple screens or modules. This consolidated view simplifies workflows, improves usability, and provides quick access to all relevant forms during fieldwork.
Navigate Directly from Dashboard Section Headers
Supervisors can now tap on dashboard section headers (e.g., Overdue Work Orders, Issues) to instantly view a complete, filtered list of items for that section. This enhancement streamlines access to relevant tasks and reduces navigation steps, helping users manage their workload more efficiently.
Customizable Date Format Across Mobile Application
Users can now configure their preferred date format in the mobile application settings, ensuring consistent display of dates across all modules, including Issues, Work Orders, Embedded Forms, and Timesheets. This enhancement accommodates regional preferences, reduces confusion, and improves overall usability.
Expanded File Attachment Support Across Mobile Application
The mobile application now supports additional file types for attachments, including .doc, .docx, .xls, and .xlsx, alongside existing formats (.png, .jpeg, .jpg, .mp3, .mp4, .mov, .pdf). Users can upload these files consistently across all modules and workflows, enhancing flexibility and compatibility.
Role-Based Editing of Measuring Points
Authorized users can now edit existing measuring points in the app based on their roles and permissions. This enhancement ensures data accuracy, operational flexibility, and governance while maintaining secure access controls for sensitive asset information.
Quick Access to Operation Details from Dashboard
The Live Status Overview widget now features separate columns for Operations and Work Orders, with the Operation ID/Description displayed as a clickable hyperlink. Tapping the operation link navigates users directly to the Operation Details screen in Work Order Execution, while pressing back returns them to the dashboard. Column visibility remains configurable in RACE, allowing admins to tailor the widget to business needs.
Enhanced Quick Actions Widget with Equipment & Functional Location Cards
The Quick Actions widget now includes new cards for Equipment and Functional Locations, providing direct navigation to respective modules. Users can quickly access all equipment or functional location lists, improving efficiency and streamlining workflows.
Smart Technician Assignment
Optimize work order and operation assignments with intelligent technician selection in the app. This enhancement ensures that the right technicians are visible for assignment based on configurable tenant-level settings, improving operational efficiency and flexibility.
Prevent Accidental Deletions in Work Orders
Enhanced control and data integrity in work order management by restricting the deletion of operations and components based on predefined system statuses. This feature prevents accidental or unauthorized deletions, ensuring that only valid actions are performed during specific workflow stages.
AI Response Feedback for Digital Assistant
Empower users to shape a smarter and more responsive Digital Assistant experience. With the new feedback option, users can now rate AI-generated responses directly within the Work Order execution flow, helping improve the accuracy and relevance of future interactions.
Flexible Work Order Completion Based on Tenant Configuration
Enabled seamless work order management with the ability to complete work orders with or without form submission and operation completion, based on tenant-specific settings. This enhancement allows organizations to tailor the workflow to their operational requirements, improving efficiency and compliance.
Supports Conditional Logic for Dropdown Response Types
Enhanced Embedded Forms by enabling conditional logic on single and multi-selection dropdown response types. This feature allows form creators to configure dynamic behaviors—such as showing or hiding fields, requesting evidence, or triggering automated actions—based on user selections. By tailoring forms to real-time inputs, this capability streamlines workflows, ensures higher data accuracy, and reduces manual effort in the field.
Supports Date and Time Response Type in Mobile Embedded Forms
Enhanced embedded forms in the mobile application by introducing Date and Time response types. With this feature, technicians can capture accurate temporal data—whether date-only, time-only, or both—directly from their devices. This reduces manual entry errors, improves data reliability, and ensures consistency with web configurations.
Auto-Populate Works for Non-Reference Key in Embedded Forms
Supervisors can define which fields should automatically populate when creating a form, along with the flexibility to configure each field’s properties, such as editable or read-only. The form fields are automatically populated from the work order header details while executing a form by technicians based on the configurations. This feature ensures consistency, reduces manual entry, and gives administrators control over how data is captured.
Quick Access to Operation History in Bulk Confirmation Flow
Technicians can now instantly view past confirmations of each operation without leaving the Bulk Completion screen. A new History button beside every operation provides a one-click view of previous confirmations, streamlining verification and decision-making.
Smarter Bulk Confirmation with Easy Copy Option
Technicians can now save time by duplicating existing time log entries in the Bulk confirmation flow. The new Copy button allows them to quickly replicate an entry, modify only the Time Spent field, and save it—eliminating the need to re-enter all details manually.
Streamlined Bulk Confirmation for Technicians
Technicians can now log time, select and confirm multiple operations at once, and edit details in the Bulk Confirmation flow, minimizing navigation and simplifying the workflow. This intuitive inline approach reduces effort, prevents errors, and accelerates confirmation activities.
Clear Operation Details with Easy Navigation
Technicians can now see both the operation number and description clearly, with a convenient drop-down to switch between operations. This design reduces screen clutter and makes operation details more accessible, enabling faster navigation and smoother workflow.
Attach Files Directly in Embedded Forms
Technicians can now add attachments directly within embedded forms in the mobile app. These attachments are automatically included in the generated PDF after form submission, ensuring complete documentation of the work performed. Attachments remain linked exclusively to the form, maintaining clear separation from Work Order GOS/DMS files.
Organized Work Order Details with Separate Tabs
Technicians can now access Components, Forms, and Attachments within each Work Order Operation through separate, clearly labeled tabs. This organized layout replaces the single, cluttered card view, allowing users to quickly find and interact with the section they need.
Restrict Forms Editing After Submission
Submitted forms and versions are now restricted from editing, ensuring that once a form is submitted, its data remains accurate and compliant. Users can still view submitted forms, but any changes require creating a new version or submitting a new form, preventing errors, unauthorized updates, and miscommunication.
Assign and Start Operations Directly from List
Technicians can now take ownership and start operations directly from the Operations list using the new Assign to Me and Start buttons displayed upfront on each operation. This eliminates the need to open each operation in detail view, saving time and streamlining workflow.
Quickly Navigate Between Forms Using Dropdown
Users can now navigate to the next form directly from the current form using the form description dropdown. This eliminates the need to return to the main menu, making it faster and easier to work on multiple forms within the same Work Order or process.
Seamless Form Navigation After Submission
Users can now move directly to the next form from the submission confirmation screen of the current form using the new “Go to Next Form” button. This eliminates the need to return to the forms list or dashboard, streamlining the workflow and saving time when handling multiple forms in sequence.
Stay Connected with Chat Throughout Execution
The chat icon is now accessible across all screens within the Work Order execution flow, not just on the Work Order Execution Details screen. This ensures technicians and supervisors can communicate instantly at any stage of work order execution without navigating away from their current task.
View Instruction Images in Submitted PDFs
Users can now view images added as part of instructions directly in the submitted PDF forms. This ensures clarity and provides visual guidance during form review, enhancing understanding and reducing errors.
View Instructional Media Directly in Mobile Forms
Technicians can now view images, documents, and videos uploaded via the Instruction response type directly within mobile forms. This ensures all instructional content is easily accessible during task execution, providing clear guidance and reducing confusion in the field.
Track and Update User Status in Operations
Users can now view and update the new User Status field directly within the Operations screen. Status options are fetched from SAP based on the status profile linked to the Order Type, allowing users to accurately track and manage the progress of operations.
Start Operations Instantly Without Validations
Technicians can now start operations seamlessly without enforcing validations for collecting components or attaching permits. This flexibility removes unnecessary delays in the mobile app and allows operations to begin immediately when these prerequisites are not required or are already handled externally.
Formula-Based Field Calculations in the App
Users can now define formulas for specific fields in RACE, enabling automatic calculations in the app based on other dependent input fields. This feature ensures accurate, dynamic field updates without manual computation, improving efficiency and reducing errors.
Dynamic Code Group Dropdowns Based on Catalog Profiles
The values in the Code Group dropdowns now load or filter dynamically in the Header, Items & Damages, Causes, Tasks, and Activities screens when creating or updating an issue in the application. The dropdown values are automatically prioritized and filtered based on Equipment (EQ), Functional Location (FL), Construction Type, or Issue Type from the associated catalog profiles.
Collect Components Seamlessly in the Application
Technicians can now issue (mark as collected) required components or materials directly from the mobile app for each operation while ensuring SAP validation and data consistency. This enhancement empowers field users to manage materials efficiently, accurately, and compliantly within the application.
Track Your Operations Directly from Dashboard
Technicians can now see all operations assigned to them directly on the homepage dashboard under a new section called My Operations. This section displays the current status, key details, and progress of each operation, enabling technicians to quickly track and prioritize their work.
Improved AI Input Flexibility for Issues and Work Orders
The app now allows users to provide input to the AI model while creating an Issue or Work Order using text only, image(s) only, or both text and image(s). This flexibility ensures users can report issues or create work orders in the most convenient way based on their on-the-ground conditions.
View Default Values for Numeric Responses
The iMaintenance mobile app now displays default values configured for numeric response fields as soon as the form is opened. This ensures technicians see the intended starting value immediately, without manual input.
Auto-Populate Operation Number for Single-Operation Work Orders
Supervisors can now view the operation number in the “Component Create” screen when a work order contains only one operation. This removes the need for manual selection, reducing clicks, preventing errors, and improving overall efficiency.
Conditional Logic Support for Multiple Response Types in Embedded Forms
Enhance Embedded Forms by enabling conditional logic across various response types—such as text, scan, signature, numeric, and selection fields. This feature allows dynamic actions like hiding or showing sections, requesting evidence, raising issues, adding attachments, or triggering follow-up questions based on technician inputs.
Improved AI Accuracy with EQ/FL Context in Work Order Creation
Improved the accuracy of AI-generated field suggestions (Title, Description, Priority, etc.) by sending Equipment (EQ) or Functional Location (FL) details when creating a Work Order from their respective modules. By providing asset-specific context, AI delivers more relevant and precise recommendations, enabling faster form completion and reducing manual effort and errors.
View Offline Messages in Chat
Users can now view and send messages while offline, ensuring uninterrupted communication in low or no connectivity environments. This capability supports remote and industrial locations, such as plants, mines, and offshore rigs, helping maintain operational momentum until connectivity is restored.
View Planned Hours and Ongoing Work Orders per Technician
Supervisors can now view planned hours and ongoing work orders for each technician, providing real-time visibility into workloads. This enables more informed task allocation, better shift planning, and early identification of under- or over-utilization.
View and Manage SharePoint Attachments
Users can now view, add, annotate, and manage SharePoint attachments (images, PDFs, documents, etc.) directly within the application. Attachments linked via GOS or DMS to Work Orders, Notifications, Equipment, or Functional Locations are accessible in-app, enabling seamless document access and collaboration for technicians and supervisors.
Clear Messages for Failed AI Responses
When you create a Work Order using AI Detect or AI Plan, you can now see clear, user-friendly messages if the AI is unable to generate a response. This helps you understand the situation without being shown technical error details and guides you to the right next step using available call-to-actions.
View References for AI-Detected Priority
When you create a Work Order using AI, you can now see the reference information the AI used to determine the priority. This helps you understand why a certain priority was assigned, builds trust in AI suggestions, and allows you to explore similar past cases for better decision-making.
Auto-Populated Date and Time for Measuring Documents
When you create or update a Measuring Document, the Date and Time fields are now automatically populated with the current system date and time. This removes the need for manual entry and speeds up the process. The feature is available on the Measuring Document screen accessed from Equipment or Functional Location detail pages.
Supports Date and Time Response Type in Mobile Embedded Forms
Enhanced embedded forms in the mobile application by introducing Date and Time response types. With this feature, technicians can capture accurate temporal data—whether date-only, time-only, or both—directly from their devices. This reduces manual entry errors, improves data reliability, and ensures consistency with web configurations.
Auto-Populate Works for Non-Reference Key in Embedded Forms
Supervisors can define which fields should automatically populate when creating a form, along with the flexibility to configure each field’s properties, such as editable or read-only. This feature ensures consistency, reduces manual entry, and gives administrators control over how data is captured.
Clear Unit of Measurement Visibility for Accurate Data Entry
Technicians now have clear visibility of the expected Unit of Measurement (UoM) when entering numeric values in mobile forms. This enhancement reduces data entry errors, improves form clarity, and ensures consistent, high-quality data—especially in compliance-driven environments.
Sequential Display of Conditional Questions in Forms and PDFs
Embedded forms display questions and tasks in a logical sequence based on the conditional logic for Text and Numeric response types. As users answer, only the relevant next questions appear, creating a guided, step-by-step experience. The same sequence is preserved in the generated PDF, ensuring the printed or shared form matches exactly what was shown on-screen.
Consistent Section Visibility in PDF Reports
This enhancement ensures that sections hidden in a form due to conditional logic or role-based restrictions remain hidden in the exported PDF. It eliminates inconsistencies where hidden sections currently appear in PDFs, preventing exposure of unnecessary or confidential data. The PDF output exactly matches the visible content at submission, supporting both manual and automated exports.
Improved AI Accuracy for Follow-Up Issues with Work Order ID
Creating follow-up issues just got faster, smarter, and more accurate. By using the Work Order ID as a context key, AI taps into relevant history—Equipment, Functional Location, and past WO details—to deliver spot-on suggestions for Title, Description, Priority, and more.
Improved AI Accuracy with EQ/FL Context in Issue Creation
Improved the accuracy of AI-generated field suggestions (Title, Description, Priority, etc.) by sending Equipment (EQ) or Functional Location (FL) details when creating an Issue from their respective modules. By providing asset-specific context, AI delivers more relevant and precise recommendations, enabling faster form completion and reducing manual effort and errors.
Hide Conditional Fields in Submitted Form and PDF
Forms now automatically exclude any fields hidden by conditional logic at the time of submission. These fields are neither included in the submitted data nor displayed in the generated PDF, ensuring only relevant information is captured and shared. This enhancement enhances the user experience, supports data privacy, and maintains clean and audit-ready records.
Post Operation Confirmation Without Timesheet or Timesheet Without Operation Confirmation
Introducing a configurable setting that allows enterprises to choose between posting Operation Confirmation without Timesheet entry or posting Timesheet without confirming the operation—tailored to fit diverse business workflows.
Zoom In/Out for Attachments in Forms and Attachment Section
Users can now zoom in and out while viewing attachments (documents or images) within the attachments section and submitted forms. This improves readability for files with small text or detailed diagrams, minimizing errors and ensuring accurate understanding in the field.
Create Sub-Work Orders from Parent Work Orders
Supervisors can now create Sub-Work Orders directly from an existing Parent Work Order—ideal for breaking down large jobs or managing dependent tasks. Key details like Equipment and Functional Location are automatically inherited from the parent, while operations and scheduling remain independent. For example, during a major overhaul, a planner can spin off specialized electrical or inspection tasks into sub-orders without duplicating effort.
View and Manage Work Orders from the Homepage Dashboard
Supervisors can now view and interact with Work Orders directly on the dashboard using filters like priority, status, type, and timeline. This streamlined view improves situational awareness and helps teams stay focused on the most critical tasks.
View Issues at a Glance on the Supervisor Dashboard
Supervisors can now see all reported issues within their work center directly from the dashboard, along with real-time status and count. This feature enhances visibility, accountability, and response time across maintenance operations.
Track Overdue Work Orders on the Supervisor Dashboard
Supervisors can now view all overdue Work Orders right from the dashboard—along with their priority and count—enabling faster response to delays and better workload control.
Visualize Complete Functional Location Hierarchies
Supervisors can now view the full hierarchy of a Functional Location (FL) directly within the mobile app—including all connected Equipment and Bill of Materials (BOMs).
View Complete Equipment Hierarchy
Supervisors can now explore the hierarchy of specific Equipment, including its parent Functional Location and linked BOMs.
Delete Non-Sync Records from Outbox
Users can now remove unsynced or failed records directly from the Outbox, ensuring better control over offline data and reducing clutter from outdated or incorrect entries.
Share or Print Submitted Forms Seamlessly
Users can now share submitted digital forms via email or print them straight from the mobile app—supporting faster communication, documentation, and compliance based on tenant-specific configurations.
Scan Materials to Auto-Fill Component Details
Speed up component entry by scanning barcodes or QR codes to automatically populate Material Number and Description when adding components to Work Orders. This eliminates manual entry errors, enhances accuracy, and improves technician efficiency in the field.
View Complete Functional Location Context in the Mobile App
Supervisors can now access detailed Functional Location (FL) data on mobile—including DMS documents, BOM, hierarchy, and FL position—right from the app.
Support for Instruction Response Type in Embedded Forms
Embedded Forms now support the Instruction response type, allowing you to display read-only guidance within the form itself—no more switching to PDFs or external materials. This improves clarity in complex scenarios, reduces manual input, and boosts technician efficiency in the field.
Auto-Assign Forms to Work Orders Based on Configured Criteria
Forms are now automatically assigned to Work Orders based on Equipment, Functional Location, Task List, Maintenance Plan, or Order Type—using configuration rules set in RACE.
View Configurable Quick Filters
Users can now access quick filters based on RACE configuration—enabling faster navigation and task prioritization.
Geo-Tagging for Accurate Equipment Suggestions
Users can now send geographic coordinates along with prompts when creating standalone work orders. This enables the AI engine to recommend the most accurate equipment based on real-time location context.
Sort Work Orders and Operations by Planned Start Date for Accurate Scheduling
Work Orders and Operations are now displayed based on their Planned Start Date rather than creation date. For example, a Work Order created today but scheduled to start tomorrow will now appear under tomorrow’s bucket—aligning with real-world scheduling and improving day-wise planning accuracy.
Capture and Manage Follow-Up Issues On the Go
Technicians can now raise follow-up issues while actively working on a Work Order—whether it’s a newly discovered fault or additional maintenance required. For example, if a technician spots a frayed cable while replacing a fan motor, they can log a new issue immediately without leaving the current task. They can choose to link the new issue to the current Work Order or create it as an independent issue. This helps ensure all findings are documented and reduces the chances of unreported problems.
Track Overdue Work Orders from the Dashboard
Technicians can now view all overdue Work Orders right from the dashboard—along with their priority and count. This enables faster identification and prioritization of critical tasks, ensuring nothing falls through the cracks.
Filter Issues by Priority, Status, and Type on the Dashboard
The Issues widget now supports filters for priority, status, and type—enabling technicians to quickly drill down into the most relevant issues from the homepage. This enhancement improves focus, speeds up response times, and streamlines issue management.
Capture Real-Time Location in Forms
Technicians can now auto-capture GPS coordinates directly within embedded digital forms using the new Geo Location response type—ensuring accurate location data without manual entry.
Streamline Issue Lifecycle with User Status Control
Supervisors can now view and update the User Status of issues from within the mobile app. Whether your statuses are sequential (e.g., “Open → In Progress → Closed”) or non-sequential (e.g., “Awaiting Parts” used at any stage), this enhancement helps maintain lifecycle control aligned with business rules.
Control Work Order Progress with User Status Selection and Validation
Work Orders can now be updated with new User Statuses—directly from the app—while respecting SAP’s validation rules. For example, if a technician tries to move a Work Order from “Created” to “Completed” without going through the “In Progress” status, the app will prevent this unless allowed by SAP logic.
Track Real-Time Work Orders and Operation Logs
All activities related to a Work Order or its Operations—like assignments, updates, or status changes—are now captured in a real-time log visible within the mobile session.
Select Equipment & Functional Location Instantly During Work Order Creation
Tapping on the Equipment (EQ) or Functional Location (FL) field now brings up a searchable dropdown list, making it faster and easier to select the correct asset while creating a work order.
Approve or Reject Submitted Timesheets in the Timesheet Module
Supervisors can now approve or reject technician-submitted timesheets directly within the mobile app.
Contextual Chat for Real-Time Collaboration
Supervisors can now chat with each other directly within a Work Order—keeping all conversations tied to the job context.
On-Demand SAP Sync with Manual Sync Button
Users can now manually trigger a sync with SAP from the mobile app home screen using the new Manual Sync button.
View and Manage SharePoint Attachments Within iMaintenance
Supervisors can now view, add, annotate, and manage SharePoint attachments—such as PDFs, images, and documents—directly within the mobile app.
Self-Assign and Confirm Operations On the Go
Technicians can now take ownership of operations even if no one is pre-assigned in SAP. For instance, if a technician arrives at a site and sees an unassigned operation in their Work Order, they can assign it to themselves and complete it without waiting for supervisor input. This feature improves flexibility in the field and keeps work progressing without unnecessary delays.
View Reported Issues While Executing Embedded Forms
While executing a form within a Work Order or Operation, technicians can now view previously reported issues related to that asset or location. For instance, if a pump has a history of leaks, the technician can review earlier reports before completing the form, avoiding duplicate entries and gaining better context.
Trigger SAP Notifications from Embedded Forms
Technicians can now automatically create SAP Notifications while filling out embedded forms. Notifications are triggered based on specific conditions—such as selecting a checkbox labeled “Critical Failure” or entering a temperature above 90°C in a measurement field. This feature ensures that high-priority issues are escalated to SAP workflows without relying on manual follow-up.
Assign SAP Code Groups and Codes for Accurate Issue Categorization
Technicians and supervisors can now assign SAP-standard Code Groups and Codes while creating, updating, or viewing issues—even if catalog profiles haven’t been defined in SAP. For example, if a technician reports a pump vibration issue, they can select a relevant Code Group like “Mechanical Failure” and a Code like “Bearing Worn Out.”
Quickly Duplicate and Report New Issues from Existing Ones
Users can now create a new issue by duplicating an existing one. For instance, if a recurring valve leak needs to be reported again in a different location, the technician can reuse most details and just modify the location field.
Track Real-Time Issue Logs with In-App Log History
Each action related to issues—such as creation, status change, or comments—is now captured in a real-time log visible during the user's session. For example, if a technician changes the priority of an issue, or if the system updates a field based on a rule, all of these changes are logged for transparency.
Select Equipment & Functional Location Instantly During Issue Creation
Tapping on the Equipment (EQ) or Functional Location (FL) field now brings up a searchable dropdown list, making it faster and easier to select the correct asset while creating an issue.
Track Work Execution in Real Time with the Supervisor Dashboard
The new Supervisor Dashboard gives you a unified, real-time view of work order distribution, technician activity, pending approvals, and issue status—all filtered to your work center. It’s your operational control panel to monitor progress, identify delays, and take timely action without switching screens.
Instantly Create a New Work Order by Duplicating an Existing One
Creating similar work orders just got faster. With the new Duplicate option, you can create a new work order by copying all relevant details from an existing one—whether it originated from SAP or was created in the mobile app.
Auto-Assign Components When Adding Operations from Task Lists
Work Order creation is now faster and more accurate. When you add operations from a task list, any associated components are automatically added—eliminating manual entry and ensuring accurate material planning.
Close Issues Without a Work Order—Now Directly from the App
Not every issue needs a work order. With this new capability, users can now mark issues as Completed directly from the mobile app—even for SAP-synced issues—without converting them into work orders. This adds flexibility for quickly resolving low-impact issues, while maintaining traceability and ERP alignment. Users can complete any issue in Released or In Progress status by adding a mandatory comment and, optionally, attaching media. Completion works both online and offline, with updates syncing to SAP automatically when reconnected.
Raise Issues Instantly When Exceptions Are Found in Forms
Forms are no longer just for data entry—they now help you spot problems in real time. With this update, users can automatically trigger issue creation from within a form when critical values or responses fall outside expected limits. Whether it's a failed inspection reading or a non-compliant selection, the system flags it immediately and prompts the user to raise an issue—right then and there.
Capture and Track Measurements Seamlessly During Execution
Technicians can now capture and post measurement and counter readings directly while confirming work order operations—either individually or in bulk. This ensures critical data is recorded accurately at the point of task completion and fully integrated with SAP.
View Measuring Points While Executing or Confirming Work Orders
Technicians can now access all relevant measuring points—across operations, equipment, and functional locations—while executing individual tasks or confirming multiple operations in bulk. This enhancement brings full measurement visibility into the flow of work, helping ensure accuracy, compliance, and real-time access to critical data from SAP.
Rectify Threshold-Exceeding Readings Before Submitting
When capturing measurement readings, users now have the option to cancel the submission if the value exceeds configured thresholds—giving them the chance to review and correct entries before continuing. This prevents false issue reports and ensures accurate, trusted data is sent to SAP.
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