Home (Dashboard)

The Home (Dashboard) screen shows your assigned work orders, issues, and alerts in one place.

Technician Dashboard

After logging in, you'll see the Home screen—your main dashboard for managing workload, tracking progress, and accessing key actions throughout your shift.

The Technician Dashboard is divided into the following key sections:
Figure 1. Technician Dashboard


Tip:
Tap section headers (e.g., Work Orders, Issues) to view filtered lists.
  • Header
    • Displays the greeting, name, current date, time, and shift details (e.g., 07:00 AM – 03:00 PM).
    • The Scan icon lets you scan the asset from the Dashboard.
    • The Outbox icon lets you view pending records or the transactions that are done in offline mode.
    • The Profile icon lets you view the personal profile details.
    • The Manual Sync icon lets you manually synchronize your device with the SAP backend. Use this whenever you want to ensure your app is fully up to date.
    • You can apply filters to view data for:
      • Today (Default)
      • Tomorrow
      • This Week
      • Custom (specific date or date range)
  • My Work Orders
    • Select a category from the View by drop-down to display interactive widgets that help you quickly identify and prioritize pending tasks:
      • Priority: Displays work orders grouped by priority levels — Very High, High, Medium, and Low.
      • Status: Displays work orders grouped by their current status — Created, Released, In Progress, Completed, and Closed.
      • Type: Displays work orders grouped by their type — Preventive WO, Corrective WO, Breakdown WO, and Emergency WO.
    • Tap any category to open a filtered list of the corresponding work orders.
  • Issues
    • This section displays the following three interactive widgets:
      • Priority: Displays issue grouped by priority levels — Very High, High, Medium, and Low.
      • Status: Displays issues grouped by their current status — Open, Released, In Progress, Completed, and Rejected.
      • Type: Displays issues grouped by their type — Corrective and Breakdown.
    • Tap any category to open a filtered list of the corresponding issues.
  • Shift Progress
    • Shows a visual progress bar indicating the percentage of operations completed for the selected time period (based on the applied filter).
  • Live Status Overview
    • Shows technician activity with the following columns:
      • Planned Utilization: The total planned work for the shift across all technicians.
      • Shift Progress: The total completed planned work for the shift, alongside today’s operations progress (completed/total).
      • Technician Name: The technician name with planned hours.
      • Operation: The operation or job the technician is currently working on, with a clickable link to open the full work order details.
      • Operation Status: The status of the operation (In Progress, On Hold, etc.).
      • Work Order: The work order the technician is currently working on
      • Actions: Tap the Chat icon to start a conversation with the technician.
      • Show All: Tap to view the status of all technicians.
  • My Operations
    • Lists high-priority operations assigned to you, showing:
      • Priority levels
      • Permit and spare part readiness
      • AI-based assistance
    • Tap AI-Assistance to launch SIA (Smart In-App Assistant) and view step summaries.
    • Tap Start to begin the task and trigger the auto-timer (if permits and parts are already collected).
    Note:
    This section appears only if high-priority tasks are assigned.
  • Preventive Maintenance Tasks
    • Displays PM work orders, if assigned, with due status (e.g., Due in 2 hours or Overdue).
    • Tap Start to launch the operation and begin auto-timer (if enabled). If the timer isn’t enabled, manually update the task status to In Progress.
    Note:
    This section is shown only when PM tasks are assigned.
  • Issues Reported by Me
    • Lists all issues you’ve reported, grouped as:
      • Accepted
      • Rejected
      • Pending Review
    • Tap any category to open the Issues list with relevant filters applied.
    Note:
    Header filters (Today, Tomorrow, This Week) do not apply here.
  • Quick Actions
    • Provides shortcuts for the following frequently used actions:
      • Report an Issue
      • Create a Work Order
      • View Equipment List
      • View Functional Locations List
      • Fill Timesheets
Note:
The visibility and layout of dashboard widgets are RACE configurable and may vary based on your organization’s configuration.