Technician
Execute assigned work and report field findings.
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iMaintenance
Release 2609iMaintenance connects maintenance planning, field execution, issue follow-up, work-order completion, and maintenance visibility in one product experience.
- Technicians execute assigned work, capture evidence, report additional work, and complete work orders.
- Supervisors assess issues, plan and monitor work, review completion, and close work.
- Configuration manages tenant behavior and master data; Install & Set Up covers deployment, SAP integration, network, and security work.
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What’s New in Release 2609
21 October 2026 · 27 updates
Report and Clear Blockers on OperationsReport a blocker on an unconfirmed operation with a delay reason, then clear it with Unblock or by starting the operation. Blocked time is logged for wrench time reporting, offline as well.Track Blocked Jobs in the Needs Attention WidgetSee every blocked operation in your work centers on the dashboard, longest-blocked first, with the reason and responsible team, and open, chat, or unblock from the card.
View all 27 updates
Optimize Wrench Time
Maximo
- Set Priority and Schedule Dates from the Risk Matrix
- Schedule and Assign Work in Maintenance Control Center
- Select Technicians Without Duplicate Entries
- Work With Tasks on the Work Order
- Record Hold Status and Delay Reasons
- Load the Right Inspection Form from the Job Plan
- Create Linked Follow-Up Work Orders
- Map Extended Maximo Fields in Work Order Templates
- Keep Restricted Data Out of Sync
- Use Current Workforce, Asset and Location Data from Maximo
- View Job Plans on the Work Order
- Check Parts Availability from the Work Order
- Work Order Display Aligned to User Context
- Manage Work Order Tasks and Activities from Mobile
- Assign Multiple Technicians to One Work Order
- Capture Work Logs on Work Orders
- View Related Records and History, Synced with Maximo
- Show Site-Specific Statuses for Work Orders
- Assign Forms Automatically by Work Context
- View an Asset’s Activity in Asset 360
Work with iMaintenance
Choose the area that matches what you need to do.
AssessPlanExecuteMonitorReviewClose
Supervisor
Plan, monitor, review, and close maintenance work.
Explore Supervisor HelpConfiguration
Set up access, ERP integration and sync, maintenance work, forms, and reporting.
Explore ConfigurationInstall & Set Up
Control network access, connect to SAP or Maximo, and initialize iMaintenance.
Explore Install & Set UpSupport
Use verified product guidance first, then continue with training or Innovapptive Support.
Guides and Release Notes
Open the currently available iMaintenance guides. HTML and PDF are formats of the same guide; Release Notes reflect the current 2609 release.
Supervisor User GuideDaily tasks for supervisors managing issues, work orders, and timesheets.
Deployment and Setup GuideStand up the application environment and integrate with SAP or Maximo.
Configuration GuideConfigure access, ERP integration, maintenance work, forms, and reporting.
Technician
Execute Maintenance Work
Start your shift, execute each operation, handle what comes up along the way, and complete the Work Order.
Common Tools
Jump directly to tools you may need at any point.
Primary Journey
Your Work Execution Journey
Follow the normal flow for every job. Steps marked “when shown” appear only when the job needs them.
1Start Your ShiftSync your data, check notifications, and find the work assigned to you.
Sync your data, check notifications, and find the work assigned to you.
2Open the Work OrderOpen the Work Order and check each operation’s status before you start.
Open the Work Order and check each operation’s status before you start.
3Before Work Starts — When ShownComplete these only when the job has a permit, JHA, Work Instruction, Job Plan, or components.
Complete these only when the job has a permit, JHA, Work Instruction, Job Plan, or components.
4Start the OperationStart the operation or sub-operation to begin tracking your time.
Start the operation or sub-operation to begin tracking your time.
5During Execution — When ShownFill in the forms attached to the job when they appear.
Fill in the forms attached to the job when they appear.
6End and Confirm the OperationReview wrench time losses, confirm the operation, and surrender the permit if the job has one.
Review wrench time losses, confirm the operation, and surrender the permit if the job has one.
7Submit Time and Complete the Work OrderSubmit your timesheet and complete the Work Order.
Submit your timesheet and complete the Work Order.
Explore More
Find tasks you need only in some situations, plus reference and settings.
As Needed During Execution
Use these when something comes up during the job, not on every job.
Report and Manage Issues
Report problems you find and manage issues linked to your work.
Look Up Equipment and Locations
Review equipment, measuring points, and functional locations.
When Something Goes Wrong
Fix common problems, recover a failed sync, and see which behavior your administrator controls.
Get Started, Settings, and Help
Log in, learn the screens, and set up your app.
Log in to the iMaintenance ApplicationButtons and Icons in ApplicationChoose LanguageSwitch between Dark and Light ModesView User ProfileView Log History
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Supervisor
Plan, Monitor, and Close Maintenance Work
Assess issues, create and assign Work Orders, keep work moving, and review and close completed work.
Common Tools
Jump directly to tools you may need at any point.
Primary Journey
Your Planning and Supervision Journey
Follow the normal planning flow. Optional ways to create Work Orders are under Planning Utilities.
1Start Your ShiftSync your data and check notifications, including alerts for blocked work.
Sync your data and check notifications, including alerts for blocked work.
2Assess IssuesReview each reported issue and decide whether it needs maintenance work.
Review each reported issue and decide whether it needs maintenance work.
3Create and Assign Work OrdersDefine the work, add what the job needs, create the Work Order, and assign technicians.
Define the work, add what the job needs, create the Work Order, and assign technicians.
4Monitor and InterveneWatch work at risk, blocked operations, and lost time, and act before work stalls.
Watch work at risk, blocked operations, and lost time, and act before work stalls.
5Review and Close Completed WorkApprove timesheets, review lost time at closeout, and close the Work Order.
Approve timesheets, review lost time at closeout, and close the Work Order.
Explore More
Find tasks you need only in some situations, plus reference and settings.
Planning Utilities
Optional ways to build or reuse Work Orders and operations.
Look Up Equipment and Locations
Review equipment, measuring points, and functional locations.
When Something Goes Wrong
Fix common problems, recover a failed sync, and see which behavior your administrator controls.
Get Started, Settings, and Help
Log in, learn the screens, and set up your app.
Log in to the iMaintenance ApplicationButtons and Icons in ApplicationChoose LanguageSwitch between Dark and Light ModesView User ProfileView Log History
View all
Configuration
Configure iMaintenance
Set up access, connect ERP data, configure maintenance work and forms, and manage platform services.
Get Started with Configuration
Learn the configuration platform and how to sign in and navigate.
Set Up Access and Administration
Set up tenant access, sessions, users, roles, and onboarding.
Customer Tenant Onboarding with Azure IDPUnderstand Authentication and SessionsManage Users & RolesCreate Roles and PermissionsConfigure User Onboarding Controls
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Set Up Access and AdministrationSet Up Tenant Access with Azure and OktaOkta Single Page Application ConfigurationOkta Configuration for Innovapptive CBO (Web)Okta Configuration for Innovapptive CBO (Mobile)Tenant Onboarding Details and Field MappingFederated SSO Login FlowToken-Based App API FlowUse the Token After LoginRefresh Token HandlingAlternatives for Users Table SynchronizationConfigure SSO Session ChecksConfigure Session TimeoutAdd and Modify UsersManage User GroupsBulk Upload UsersConfigure Roles and Permissions Tabs
Configure Data and Integrations
Maintain master data and set up ERP connection and synchronization. SAP inbound settings apply to SAP sites.
Maintain Master ConfigurationsConnect to ERPConfigure Innovapptive Key MappingConfigure Time Zone Mapping for ConfirmationsExclude Plants from Initial SynchronizationConfigure SAP Inbound Synchronization
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Configure Data and IntegrationsCreate a PlantCreate a ShiftCreate a LocationCreate an AssetCreate a Unit of MeasurementCreate a Global Response SetBulk Upload Master DataConfigure ERP Integration and SynchronizationUnderstand the Integration WorkflowConnect Shift Handover Reports to Platform Alerts and IMESConfigure Shift Handover Alerts and IMES SettingsAdd Alerts and IMES Widgets to Shift Handover ReportsConfigure Shared Product SettingsEnable or Disable Core ModulesConfigure Navigation ModulesConfigure Tenant BrandingConfigure AttachmentsConfigure List ViewsConfigure List PaginationConfigure User Experience Controls
Configure Maintenance Work
Control Work Order completion, tabs, assignment, timesheets, MCC, Issues, and equipment.
Configure Work Order Completion ControlsConfigure Work Order and Operation TabsConfigure Work Order Assignment LevelsConfigure Technician Lists for AssignmentConfigure TimesheetsUse the Maintenance Control Center (MCC)
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Configure Maintenance WorkConfigure Work Orders and OperationsConfigure the Work Order TimelineConfigure Auto TimerConfigure Follow-up IssuesConfigure Operation ConfirmationConfigure Work Order RCAConfigure the Maintenance Control Center (MCC)Configure MCC Kanban Movement RulesAssign a Work Order to a TechnicianAssign Work Order Operations to TechniciansConfigure Issues and SAP NotificationsConfigure Issue TabsConfigure the Issue SlipConfigure Raise Issue on Form SubmissionReview Notifications (Supervisor Reference)View NotificationsEdit Issue DetailsChange Priority with Risk MatrixConfigure Equipment and Functional LocationsConfigure Asset Visibility by SAP StatusConfigure the Map FeatureConfigure Geo-Tag ActionsConfigure Measuring PointsAdd a Measuring Point Section
Configure Forms and Field Templates
Build forms, set up RACE field templates, delay reasons, risk evaluation, and localization.
Create and Publish FormsResponse Types and Field PropertiesConfigure Field Templates with RACESet Up Delay ReasonsConfigure Risk Evaluation with the Risk MatrixManage Localization
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Configure Forms and Field TemplatesDesign and Manage FormsAuto Assign FormsUse Generative AI to Create FormsEdit, Copy, or Archive a FormBulk Upload FormsCreate Field TemplatesConfigure Work Order Creation TemplateConfigure Issue Creation TemplateConfigure Operation TemplateConfigure Component TemplateConfigure Item TemplateConfigure Cause TemplateConfigure Activity TemplateConfigure Task TemplateConfigure Status ActionsCreate a Risk MatrixConfigure Risk Matrix Priority Colors
Configure Platform Services and Reporting
Manage mobile settings, chat and notifications, AI features, and dashboards.
Customize Platform SettingsConfigure Chat ControlsConfigure Sync-Failure Push NotificationsConfigure AI FeaturesBuild Dashboards and ReportsView the Asset360 Dashboard
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Configure Platform Services and ReportingManage Storage & Sync SettingsDefine Mobile Data Sync PreferencesApply Theme ConfigurationsConfigure Chat and NotificationsSystem-Generated NotificationsUnderstand the Notification SystemConfigure the AI Detect Confidence ThresholdConfigure AI Service EndpointsCreate DashboardsAdd and Configure WidgetsCreate Custom ReportsManage Archived Dashboards, Reports, and WidgetsConfigure the Asset360 No Priority Entry
Install & Set Up
Deploy iMaintenance
Work in this order: control network access, connect iMaintenance to SAP or to Maximo, initialize iMaintenance, then validate. A site completes either the SAP or the Maximo connection, not both.
1. Control Network Access
Allow iMaintenance traffic through AWS WAF and the customer firewall.
2a. Connect to SAP
For SAP sites: install the integration suite, set up roles, connect through SAP BTP, and expose the APIs.
Connect to SAPInstall Supporting Systems and iCWP Integration SuiteConfigure SAP iMaintenance Roles and AuthorizationsSAP BTP and On-Premise Integration via Cloud ConnectorConfigure API Management in SAP BTPConfigure OAuth 2.0 Authentication
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Verify Dependent Systems InstallationInstall and Verify iCWP Integration Suite Add-OnsActivate OData ServicesSAP Transactions and Tables ReferenceActivate and Configure SAP NetWeaver GatewayUse Pre-Defined SAP Roles for iMaintenanceCheck Transport DependenciesDeploy SAP iMaintenance Roles Using TransportsConfigure SAP iMaintenance RolesDefine SAP iMaintenance Authorization RequirementsInstall SAP Cloud ConnectorConnect Cloud Connector to BTP Sub-AccountConfigure On-Premise System MappingAdd OData Service Endpoints Under Connected SystemVerify Cloud Connector StatusVerify PrerequisitesRequired SAP BTP API Management RolesConfigure API ProviderCreate an API ProxySecure API Proxies with Policy-Based AuthenticationConfigure the Access Control PolicyCreate OAuth Token API ProxyVerify OAuth Access TokensRemove the Verified OAuth Header Before Backend AuthenticationTest OAuth Access to the APIHandle CSRF Tokens in API Management
2b. Connect to Maximo
For Maximo sites: set up the integration components, connect, secure the APIs, and verify.
Connect to MaximoCheck Maximo PrerequisitesSet Up Maximo Integration ComponentsConnect iMaintenance to MaximoExpose and Secure Maximo APIsVerify the Maximo Connection
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Create Maximo Custom AttributesCreate Maximo RelationshipsCreate the Maximo ConditionCreate the Maximo Integration UserCreate the Integration Object StructuresConfigure Object Structure QueriesCreate Integration ControlsCreate the iMaintenance Publish ChannelsConfigure Maximo Kafka EndpointsConfigure the Kafka Message ProviderCreate the Maximo QueuesCreate the Maximo Automation ScriptsConfigure Maximo Roles and AuthorizationsActivate Maximo Kafka Cron TasksConfigure the iMaintenance External System
3. Initialize iMaintenance
Seed the database, map fields, and set up application services and scheduled jobs.
4. Troubleshoot Deployment Issues
Resolve API, metadata, and integration problems.