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Execute a Work Order
Open the work order assigned to you and tap Start Job, then complete the checks shown for that job, do the work, record it, and complete the work order.
As Needed During Execution
Add Attachments
While working on a work order, attach photos, videos, PDFs, or voice recordings to show the work you performed.

Title and Copyright
Copyright and Terms of Use page for iMaintenance.
Preface
Find out who this guide is written for, what the text styles in it mean, and how to contact Innovapptive about the product or the documentation.
What Your Administrator Controls
Several things you see in iMaintenance are set by your administrator, not by you. If a screen, field, or action described in this guide is missing, the behavior may be controlled by one of these settings.
Introduction to iMaintenance
Use this guide to prepare for the shift, report equipment issues, execute assigned work, and complete the required work records in iMaintenance.
Get Started
Log in, learn the dashboard and main screens, and look up buttons and icons.
Start Your Shift
Set what synchronizes, review notifications, find your work, prepare for offline work, and recover from a failed synchronization.
Report and Manage Issues
Report an equipment problem, reuse an existing issue, and delink an issue from the wrong work order.
Execute a Work Order
Open the work order assigned to you and tap Start Job, then complete the checks shown for that job, do the work, record it, and complete the work order.
- Operation Status, Confirmation, and Timesheets
  Before you start work, see what an operation's status shows, what an Operation Confirmation records, and why Timesheet submission and work-order completion are separate actions.
- Before Work Starts — When Shown
- Start an Operation or Sub-operation
  After reviewing the required permit, JHA, Work Instruction, components, and forms, start the operation assigned to you. Its status changes to In Progress and execution tracking begins.
- During Execution — When Shown
- As Needed During Execution
  - Pause an Operation
    Temporarily stop working on an operation — for example, while waiting for tools or parts.
  - Resume an Operation
    Continue working on an operation that you previously paused.
  - Reporting and Clearing Blockers (Wrench Time Loss)
    Wrench time is the time you spend actively working on a job.
  - Put Work on Hold
    Put a Work Order, Activity, or Task on hold when work needs to pause, and record the reason when required.
  - Confirm Multiple Operations at Once
    When you have finished several operations on the same work order, log the time and confirm them together instead of one at a time.
  - Add Attachments
    While working on a work order, attach photos, videos, PDFs, or voice recordings to show the work you performed.
  - Report a Follow-up Issue
    Report an additional problem found during a work order without leaving the current screen.
  - Create a Follow-Up Work Order
    Create a separate Work Order when you find additional work to execute.
  - View Related Work
  - View Follow-up Issues Linked to a Work Order
    Check which follow-up issues are already linked to the work order you are working on, and open one to see its details.
  - Create an Emergency Work Order
    Create an Emergency or Breakdown Work Order when an asset malfunctions and needs immediate attention.
  - Report a Problem with a Work Instruction
    If a step in a Work Instruction is unclear, incorrect, or unsafe, submit feedback directly from that step.
- End and Confirm an Operation
  When the assigned work is complete, end the operation and confirm the execution details before submitting time.
- Surrender the Permit
  Once the permitted work is complete, surrender the permit to release it back to the Issuer.
- Submit a Timesheet
  After confirming the operation, submit the recorded work time for supervisor review.
- Correct and Resubmit a Rejected Timesheet
  When your supervisor rejects a timesheet entry, correct the details, explain the changes in a comment, and resubmit it for review.
- Complete a Work Order
  Complete the work order after all required operations, permits, forms, components, time, and follow-up records are finished.
Look Up Equipment and Locations
View equipment and functional location details, and create measuring points.
Troubleshoot Common Problems
What to check first when the application does not behave as this guide describes.
Settings, Help, and Profile
Change the theme and language, view your profile and log history, and open the Help Center.

Add Attachments

While working on a work order, attach photos, videos, PDFs, or voice recordings to show the work you performed.

Open the Work Orders screen.
Open the assigned work order.
Tap the Attachments tab.

Figure 1. Add Attachments
Tap the Add Attachment icon on the top right corner.
Select one of the following options from the pop-up:
- Take Photo/Video: Capture a new photo or video.
- Choose from Library: Select a photo or video from your device.
- Record Voice Note: Tap the red button to record, then tap Done.
- Upload Documents: Select a document from your device.
Note:
On PDFs and images, you can zoom in for detail, zoom out for context, and reset the view at any time.
Select the file destination (GOS, DMS, or SharePoint).

Note:
When you add images, the Work Order GOS section expands automatically.
Tap Save.

The attachment is saved at the selected work-order, operation, or form destination.

You can upload, retrieve, and view attachments, including previously cached files when offline.

Next: Return to the operation and finish the remaining work, then End and Confirm an Operation.