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Report and Manage Issues
Report an equipment problem, reuse an existing issue, and delink an issue from the wrong work order.
Create an Issue from Existing One
Use Duplicate to create a new issue from an existing one instead of creating one from scratch.

Title and Copyright
Copyright and Terms of Use page for iMaintenance.
Preface
Find out who this guide is written for, what the text styles in it mean, and how to contact Innovapptive about the product or the documentation.
What Your Administrator Controls
Several things you see in iMaintenance are set by your administrator, not by you. If a screen, field, or action described in this guide is missing, the behavior may be controlled by one of these settings.
Introduction to iMaintenance
Use this guide to prepare for the shift, report equipment issues, execute assigned work, and complete the required work records in iMaintenance.
Get Started
Log in, learn the dashboard and main screens, and look up buttons and icons.
Start Your Shift
Set what synchronizes, review notifications, find your work, prepare for offline work, and recover from a failed synchronization.
Report and Manage Issues
Report an equipment problem, reuse an existing issue, and delink an issue from the wrong work order.
- Create an Issue
  Report an equipment or functional-location problem using text, voice, or an image so a supervisor can assess the required action.
- Create an Issue from Existing One
  Use Duplicate to create a new issue from an existing one instead of creating one from scratch.
- Delink Work Order from Follow-up Issue
  Delink a work order when a follow-up issue was associated with the wrong job; the issue itself remains available whether you delink from the Issues screen or from the work order.
- Add Work Logs to a Service Request
  Add observations, notes, and other work details to a Service Request as Work Logs directly from the mobile application.
Execute a Work Order
Open the work order assigned to you and tap Start Job, then complete the checks shown for that job, do the work, record it, and complete the work order.
Look Up Equipment and Locations
View equipment and functional location details, and create measuring points.
Troubleshoot Common Problems
What to check first when the application does not behave as this guide describes.
Settings, Help, and Profile
Change the theme and language, view your profile and log history, and open the Help Center.

Create an Issue from Existing One

Use Duplicate to create a new issue from an existing one instead of creating one from scratch.

Use the Duplicate option to copy an existing issue and create a new one with minor edits, instead of entering the same details again.

Open the issue you want to duplicate.
Tap the More icon on top-right.
In the Choose Option window, select Duplicate.

Figure 1. Duplicate Issue

A new issue is created with the same details. Open the duplicated issue and make the necessary changes before saving.

Tip:
Use this feature when logging issues that occur frequently on similar equipment or in the same functional location.

A new issue is created with copied details for review and correction. Submit it for supervisor review, then return to assigned work.

Next: Execute a Work Order — return to the work assigned to you.