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Report and Manage Issues
Report an equipment problem, reuse an existing issue, and delink an issue from the wrong work order.
Delink Work Order from Follow-up Issue
Delink a work order when a follow-up issue was associated with the wrong job; the issue itself remains available whether you delink from the Issues screen or from the work order.

Title and Copyright
Copyright and Terms of Use page for iMaintenance.
Preface
Find out who this guide is written for, what the text styles in it mean, and how to contact Innovapptive about the product or the documentation.
What Your Administrator Controls
Several things you see in iMaintenance are set by your administrator, not by you. If a screen, field, or action described in this guide is missing, the behavior may be controlled by one of these settings.
Introduction to iMaintenance
Use this guide to prepare for the shift, report equipment issues, execute assigned work, and complete the required work records in iMaintenance.
Get Started
Log in, learn the dashboard and main screens, and look up buttons and icons.
Start Your Shift
Set what synchronizes, review notifications, find your work, prepare for offline work, and recover from a failed synchronization.
Report and Manage Issues
Report an equipment problem, reuse an existing issue, and delink an issue from the wrong work order.
- Create an Issue
  Report an equipment or functional-location problem using text, voice, or an image so a supervisor can assess the required action.
- Create an Issue from Existing One
  Use Duplicate to create a new issue from an existing one instead of creating one from scratch.
- Delink Work Order from Follow-up Issue
  Delink a work order when a follow-up issue was associated with the wrong job; the issue itself remains available whether you delink from the Issues screen or from the work order.
- Add Work Logs to a Service Request
  Add observations, notes, and other work details to a Service Request as Work Logs directly from the mobile application.
Execute a Work Order
Open the work order assigned to you and tap Start Job, then complete the checks shown for that job, do the work, record it, and complete the work order.
Look Up Equipment and Locations
View equipment and functional location details, and create measuring points.
Troubleshoot Common Problems
What to check first when the application does not behave as this guide describes.
Settings, Help, and Profile
Change the theme and language, view your profile and log history, and open the Help Center.

Delink Work Order from Follow-up Issue

Delink a work order when a follow-up issue was associated with the wrong job; the issue itself remains available whether you delink from the Issues screen or from the work order.

If an issue has been incorrectly linked to a work order, you can remove (delink) it.

From the Issues screen

Open the Issues screen.
Open the follow-up issue.
Tap the More icon on the right side.
Select Delink from Work Order.
Tap Delink in the confirmation pop-up.

The associated work order is delinked from the follow-up issue and the Status is changed to Released.

From the Work Order Details screen

In the Work Order Details screen, tap Follow-up Issues.
Select the issue from the list that you want to remove.
Tap the More icon next to the issue.
Select Delink from Work Order.
In the confirmation pop-up, tap Delink.

From the Issues screen: The work order is delinked, both records remain available, and the Issue status changes to Released.

From the Work Order Details screen: The issue is removed from the work order's Follow-up Issues list. The issue itself is not deleted.

Return to the issue or work order you were reviewing.