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Start Your Shift
Set what synchronizes, review notifications, find your work, prepare for offline work, and recover from a failed synchronization.
Work Offline and Synchronize Data
Before you work without a network connection, synchronize the records you need, then check the Outbox for work still waiting to synchronize and resolve any failures.

Title and Copyright
Copyright and Terms of Use page for iMaintenance.
Preface
Find out who this guide is written for, what the text styles in it mean, and how to contact Innovapptive about the product or the documentation.
What Your Administrator Controls
Several things you see in iMaintenance are set by your administrator, not by you. If a screen, field, or action described in this guide is missing, the behavior may be controlled by one of these settings.
Introduction to iMaintenance
Use this guide to prepare for the shift, report equipment issues, execute assigned work, and complete the required work records in iMaintenance.
Get Started
Log in, learn the dashboard and main screens, and look up buttons and icons.
Start Your Shift
Set what synchronizes, review notifications, find your work, prepare for offline work, and recover from a failed synchronization.
- Set What Synchronizes with Smart Sync
  Set the plant and date range used for synchronization before the shift begins.
- View Push Notifications
  Check the Alerts screen for assigned issues, task status changes, and updates from your team, then mark the alerts as read or clear them.
- Alert Supervisors to Blocked Work
- Search and Filter Records
  Search and filter work orders, issues, operations, functional locations, and equipment by specific criteria.
- Work Offline and Synchronize Data
  Before you work without a network connection, synchronize the records you need, then check the Outbox for work still waiting to synchronize and resolve any failures.
- Recover from a Failed Synchronization
  Work through a record that is still waiting in the Outbox after connectivity returns, using the message the application records against it.
Report and Manage Issues
Report an equipment problem, reuse an existing issue, and delink an issue from the wrong work order.
Execute a Work Order
Open the work order assigned to you and tap Start Job, then complete the checks shown for that job, do the work, record it, and complete the work order.
Look Up Equipment and Locations
View equipment and functional location details, and create measuring points.
Troubleshoot Common Problems
What to check first when the application does not behave as this guide describes.
Settings, Help, and Profile
Change the theme and language, view your profile and log history, and open the Help Center.

Work Offline and Synchronize Data

Before you work without a network connection, synchronize the records you need, then check the Outbox for work still waiting to synchronize and resolve any failures.

Prepare Before Going Offline

Confirm the correct plant, work center, and synchronization date range.
Run Manual Sync.
Confirm that required work orders, operations, forms, attachments, permits, JHAs, Work Instructions, and master data are available.
Download Work Instruction media separately when it is required offline.
Review the Outbox and resolve existing failures.

Work While Offline

Supported changes are stored locally and appear in the Outbox. AI services and other online-only capabilities are unavailable. Mobile-created work orders and execution details sync automatically.

Work Orders creation and execution details sync automatically. You can view asset or location history and upload, retrieve, and view attachments, including previously cached files when offline.

Warning:

Do not sign out, uninstall the application, clear application data, or delete a pending Outbox record while required unsynchronized work remains.

Synchronize Pending Work

Restore connectivity and run Manual Sync. To review the Outbox statuses, resolve a record that will not leave the Outbox, and continue your task afterwards, follow Recover from a Failed Synchronization.