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Start Your Shift
Set what synchronizes, review notifications, find your work, prepare for offline work, and recover from a failed synchronization.
Recover from a Failed Synchronization
Work through a record that is still waiting in the Outbox after connectivity returns, using the message the application records against it.

Title and Copyright
Copyright and Terms of Use page for iMaintenance.
Preface
Find out who this guide is written for, what the text styles in it mean, and how to contact Innovapptive about the product or the documentation.
What Your Administrator Controls
Several things you see in iMaintenance are set by your administrator, not by you. If a screen, field, or action described in this guide is missing, the behavior may be controlled by one of these settings.
Introduction to iMaintenance
Use this guide to prepare for the shift, report equipment issues, execute assigned work, and complete the required work records in iMaintenance.
Get Started
Log in, learn the dashboard and main screens, and look up buttons and icons.
Start Your Shift
Set what synchronizes, review notifications, find your work, prepare for offline work, and recover from a failed synchronization.
- Set What Synchronizes with Smart Sync
  Set the plant and date range used for synchronization before the shift begins.
- View Push Notifications
  Check the Alerts screen for assigned issues, task status changes, and updates from your team, then mark the alerts as read or clear them.
- Alert Supervisors to Blocked Work
- Search and Filter Records
  Search and filter work orders, issues, operations, functional locations, and equipment by specific criteria.
- Work Offline and Synchronize Data
  Before you work without a network connection, synchronize the records you need, then check the Outbox for work still waiting to synchronize and resolve any failures.
- Recover from a Failed Synchronization
  Work through a record that is still waiting in the Outbox after connectivity returns, using the message the application records against it.
Report and Manage Issues
Report an equipment problem, reuse an existing issue, and delink an issue from the wrong work order.
Execute a Work Order
Open the work order assigned to you and tap Start Job, then complete the checks shown for that job, do the work, record it, and complete the work order.
Look Up Equipment and Locations
View equipment and functional location details, and create measuring points.
Troubleshoot Common Problems
What to check first when the application does not behave as this guide describes.
Settings, Help, and Profile
Change the theme and language, view your profile and log history, and open the Help Center.

Recover from a Failed Synchronization

Work through a record that is still waiting in the Outbox after connectivity returns, using the message the application records against it.

Work through the record in order. The validation or posting message recorded against it is what tells you which part of the record to correct.

Restore connectivity.
Run Manual Sync.
Review the records shown as Pending, Syncing, Failed, or Synchronized.

A work order can appear as one consolidated Outbox record while its operations, components, forms, issues, or measurements are synchronized. The current activity shown against the record indicates which part is being processed.
Open a failed record and review the validation or posting message recorded against it.
Correct the underlying record and retry synchronization.
Escalate unresolved SAP, permission, or server errors.

Warning:
Do not delete the pending local record while unsynchronized work remains. Do not sign out, uninstall the application, or clear application data either — the queued work is stored on the device.

After synchronization succeeds, return to the pending work record and continue the task. Resolve any item that remains in the Outbox before completing or closing the work.

Preparation before going offline, and what the application can and cannot do while offline, are covered in Work Offline and Synchronize Data.

Next: Continue the task you were working on.