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Introduction
The iMaintenance Configuration Guide is your blueprint for shaping how iMaintenance works in your organization.

Title and Copyright
Copyright and Terms of Use page for iMaintenance Configuration.
Preface
Understand audience, know related documents and products and conventions followed in this document.
Introduction
The iMaintenance Configuration Guide is your blueprint for shaping how iMaintenance works in your organization.
- About the Configuration Platform
  The iMaintenance Configuration Console is the web admin layer that lets your organization shape how iMaintenance behaves—without code.
Log in to Application
Navigate to the iMaintenance Configuration
Customer Tenant Onboarding with Azure IDP
This chapter provides step-by-step instructions to configure a customer’s Azure Active Directory (Azure AD) for federated Single Sign-On (SSO) with Innovapptive mobile applications. It applies to IT administrators and implementation engineers performing customer onboarding.
Authentication Identity Configuration
This chapter explains how Innovapptive’s mobile applications (such as mWorkOrder, mRounds, and mTag) handle user authentication in a multi-tenant deployment environment. The authentication framework is based on federated Single Sign-On (SSO) and secure token-based session management.
Manage Users & Roles
Maintain Master Data
Configure iMaintenance Core Settings
The Core Settings in iMaintenance define how the product behaves across your entire organization. These settings control fundamental aspects of daily use, such as session timeouts, chat availability, measuring points, auto-timers, AI enablement, issue creation, root cause analysis, attachments, and more.
Integrate External Systems
Manage Maintenance Operations
Review Observations
The Observations module allows supervisors to view and manage issues reported through the iMaintenance mobile app. These issues are typically tied to specific assets and locations within a plant.
Design and Manage Forms
Forms are essential for capturing structured field data in the iMaintenance mobile application. This chapter covers everything from manually creating and publishing forms to leveraging AI for auto-generation to managing archived forms.
Set Up Configurations with RACE
Configure Risk Evaluation with the Risk Matrix
Customize Platform Settings
Set Up Notifications
Build Dashboards and Reports

Introduction

The iMaintenance Configuration Guide is your blueprint for shaping how iMaintenance works in your organization.

Once the product is deployed, this guide helps you transform the out-of-the-box system into a solution tailored to your business processes, plants, and teams.

Unlike installation or deployment activities that live with IT, the configurations in this guide are what bring iMaintenance to life for end users. From onboarding tenants and defining identity providers, to managing users and roles, setting up master data, and enabling core modules like Work Orders, Issues, and Timesheets — every section of this guide is designed to help you align iMaintenance with the way your organization runs maintenance.

With this guide, you will:

Establish the foundation → onboard your tenant, configure authentication, and set up users and master data.
Control product behavior → decide which modules are available, how Work Orders flow, and how AI, timers, and measuring points are applied.
Integrate and extend → connect to ERP systems, define MCC behavior, and configure observation handling.
Customize and optimize → design forms, create RACE templates, define risk matrices, set notifications, and personalize platform settings.
Drive insights → configure dashboards and reports that turn operational data into decision-ready intelligence.

Whether you are an administrator, functional lead, or supervisor, this guide gives you the controls to tune iMaintenance so it mirrors your organization’s rules, safety requirements, and productivity goals — without touching the underlying infrastructure.