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Configure iMaintenance Core Settings
The Core Settings in iMaintenance define how the product behaves across your entire organization. These settings control fundamental aspects of daily use, such as session timeouts, chat availability, measuring points, auto-timers, AI enablement, issue creation, root cause analysis, attachments, and more.

Title and Copyright
Copyright and Terms of Use page for iMaintenance Configuration.
Preface
Understand audience, know related documents and products and conventions followed in this document.
Introduction
The iMaintenance Configuration Guide is your blueprint for shaping how iMaintenance works in your organization.
Log in to Application
Navigate to the iMaintenance Configuration
Customer Tenant Onboarding with Azure IDP
This chapter provides step-by-step instructions to configure a customer’s Azure Active Directory (Azure AD) for federated Single Sign-On (SSO) with Innovapptive mobile applications. It applies to IT administrators and implementation engineers performing customer onboarding.
Authentication Identity Configuration
This chapter explains how Innovapptive’s mobile applications (such as mWorkOrder, mRounds, and mTag) handle user authentication in a multi-tenant deployment environment. The authentication framework is based on federated Single Sign-On (SSO) and secure token-based session management.
Manage Users & Roles
Maintain Master Data
Configure iMaintenance Core Settings
The Core Settings in iMaintenance define how the product behaves across your entire organization. These settings control fundamental aspects of daily use, such as session timeouts, chat availability, measuring points, auto-timers, AI enablement, issue creation, root cause analysis, attachments, and more.
- Enable or Disable Core Modules
  The Issue, Work Order, and Timesheet modules can be enabled or disabled at both the tenant and plant levels. These settings determine whether the modules are visible and accessible across the web and mobile applications.
- Configure Work Order Settings
  Work Order settings define how iMaintenance enforces controls during the lifecycle of a Work Order — from initiation to completion.
- Configure User Experience Controls
  User Experience (UX) controls define how iMaintenance appears and responds to users across both web and mobile applications.
- Configure AI
  The AI Configuration controls the availability of AI-powered features at both the Tenant and Plant levels. Admins can selectively enable or disable access to specific AI agents used across modules like Issue Management, Work Order Planning, and Technician Assistance.
Integrate External Systems
Manage Maintenance Operations
Review Observations
The Observations module allows supervisors to view and manage issues reported through the iMaintenance mobile app. These issues are typically tied to specific assets and locations within a plant.
Design and Manage Forms
Forms are essential for capturing structured field data in the iMaintenance mobile application. This chapter covers everything from manually creating and publishing forms to leveraging AI for auto-generation to managing archived forms.
Set Up Configurations with RACE
Configure Risk Evaluation with the Risk Matrix
Customize Platform Settings
Set Up Notifications
Build Dashboards and Reports

Configure iMaintenance Core Settings

The Core Settings in iMaintenance define how the product behaves across your entire organization. These settings control fundamental aspects of daily use, such as session timeouts, chat availability, measuring points, auto-timers, AI enablement, issue creation, root cause analysis, attachments, and more.

Although many of these options are stored at the database level, they directly influence how technicians, supervisors, and administrators experience the product every day. Functional teams should review these configurations to ensure they align with business processes, while IT teams may assist in applying the changes.

By configuring these core settings, you can tailor iMaintenance to match your organization’s operational needs, improve usability, and enforce consistent standards across all users.

Note:

To modify the configurations, use the below collection in the database. Tap on the collection to view the list of configurations, each identified by its respective "type".

Collection Name: Configuration