Title and Copyright
Copyright and Terms of Use page for iMaintenance Configuration.
Preface
Understand audience, know related documents and products and conventions followed in this document.
Introduction
The iMaintenance Configuration Guide is your blueprint for shaping how iMaintenance works in your organization.
Log in to Application
Navigate to the iMaintenance Configuration
Customer Tenant Onboarding with Azure IDP
This chapter provides step-by-step instructions to configure a customer’s Azure Active Directory (Azure AD) for federated Single Sign-On (SSO) with Innovapptive mobile applications. It applies to IT administrators and implementation engineers performing customer onboarding.
Authentication Identity Configuration
This chapter explains how Innovapptive’s mobile applications (such as mWorkOrder, mRounds, and mTag) handle user authentication in a multi-tenant deployment environment. The authentication framework is based on federated Single Sign-On (SSO) and secure token-based session management.
Manage Users & Roles
Maintain Master Data
Configure iMaintenance Core Settings
The Core Settings in iMaintenance define how the product behaves across your entire organization. These settings control fundamental aspects of daily use, such as session timeouts, chat availability, measuring points, auto-timers, AI enablement, issue creation, root cause analysis, attachments, and more.
Integrate External Systems
Manage Maintenance Operations
Review Observations
The Observations module allows supervisors to view and manage issues reported through the iMaintenance mobile app. These issues are typically tied to specific assets and locations within a plant.
Design and Manage Forms
Forms are essential for capturing structured field data in the iMaintenance mobile application. This chapter covers everything from manually creating and publishing forms to leveraging AI for auto-generation to managing archived forms.
Set Up Configurations with RACE
Configure Risk Evaluation with the Risk Matrix
- Create a Risk Matrix
Customize Platform Settings
Set Up Notifications
Build Dashboards and Reports

Configure Risk Evaluation with the Risk Matrix

The Risk Matrix is a powerful configuration tool that lets you define how risks are calculated and prioritized based on incident data. It supports consistent and objective decision-making across inspections, observations, and safety reporting.

Earlier: In many maintenance and safety programs I’ve seen, risk assessments were either one-size-fits-all or stuck in rigid templates. Teams had to rely on paper forms or inflexible tools where updating risk criteria—like likelihood or severity—meant IT involvement or a long wait for customization.

The result?

Risk evaluations that didn’t reflect real-world changes or site-specific conditions. Worse, teams often skipped the process altogether because it felt disconnected from their actual workflows.

This led to two major problems:

Outdated or irrelevant risk profiles – creating blind spots in hazard identification.
Low user adoption – because the tools didn’t match how frontline teams actually work.

Now, configuring a Risk Assessment Matrix is completely no-code and flexible. With our platform, EHS managers or planners can tailor the matrix—severity, likelihood, risk levels, color coding—to match company policies or evolving field realities, all without a developer. You can update parameters instantly, deploy them across teams, and ensure everyone is using the latest risk model—whether they're on-site or remote.

As an outcome - Smarter risk decisions, higher compliance, and a safety culture that adapts as fast as your operations do."