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Configure iMaintenance Core Settings
The Core Settings in iMaintenance define how the product behaves across your entire organization. These settings control fundamental aspects of daily use, such as session timeouts, chat availability, measuring points, auto-timers, AI enablement, issue creation, root cause analysis, attachments, and more.
Configure AI
The AI Configuration controls the availability of AI-powered features at both the Tenant and Plant levels. Admins can selectively enable or disable access to specific AI agents used across modules like Issue Management, Work Order Planning, and Technician Assistance.

Title and Copyright
Copyright and Terms of Use page for iMaintenance Configuration.
Preface
Understand audience, know related documents and products and conventions followed in this document.
Introduction
The iMaintenance Configuration Guide is your blueprint for shaping how iMaintenance works in your organization.
Log in to Application
Navigate to the iMaintenance Configuration
Customer Tenant Onboarding with Azure IDP
This chapter provides step-by-step instructions to configure a customer’s Azure Active Directory (Azure AD) for federated Single Sign-On (SSO) with Innovapptive mobile applications. It applies to IT administrators and implementation engineers performing customer onboarding.
Authentication Identity Configuration
This chapter explains how Innovapptive’s mobile applications (such as mWorkOrder, mRounds, and mTag) handle user authentication in a multi-tenant deployment environment. The authentication framework is based on federated Single Sign-On (SSO) and secure token-based session management.
Manage Users & Roles
Maintain Master Data
Configure iMaintenance Core Settings
The Core Settings in iMaintenance define how the product behaves across your entire organization. These settings control fundamental aspects of daily use, such as session timeouts, chat availability, measuring points, auto-timers, AI enablement, issue creation, root cause analysis, attachments, and more.
- Enable or Disable Core Modules
  The Issue, Work Order, and Timesheet modules can be enabled or disabled at both the tenant and plant levels. These settings determine whether the modules are visible and accessible across the web and mobile applications.
- Configure Work Order Settings
  Work Order settings define how iMaintenance enforces controls during the lifecycle of a Work Order — from initiation to completion.
- Configure User Experience Controls
  User Experience (UX) controls define how iMaintenance appears and responds to users across both web and mobile applications.
- Configure AI
  The AI Configuration controls the availability of AI-powered features at both the Tenant and Plant levels. Admins can selectively enable or disable access to specific AI agents used across modules like Issue Management, Work Order Planning, and Technician Assistance.
Integrate External Systems
Manage Maintenance Operations
Review Observations
The Observations module allows supervisors to view and manage issues reported through the iMaintenance mobile app. These issues are typically tied to specific assets and locations within a plant.
Design and Manage Forms
Forms are essential for capturing structured field data in the iMaintenance mobile application. This chapter covers everything from manually creating and publishing forms to leveraging AI for auto-generation to managing archived forms.
Set Up Configurations with RACE
Configure Risk Evaluation with the Risk Matrix
Customize Platform Settings
Set Up Notifications
Build Dashboards and Reports

Configure AI

The AI Configuration controls the availability of AI-powered features at both the Tenant and Plant levels. Admins can selectively enable or disable access to specific AI agents used across modules like Issue Management, Work Order Planning, and Technician Assistance.

Tenant- and Plant-level control over AI feature availability.
Fine-grained toggles to enable/disable individual AI agents. AI agent features include:
- AI Assist – Technician assistance during task execution.
- AI Plan – Smart planning and scheduling recommendations.
- AI Detect – Fault detection and predictive diagnostics.

Table 1. Default Settings
Setting	Default Value	Description
tenantLevel	TRUE	AI features enabled across all plants by default.
aiAssist	TRUE	Enables the AI Assist feature.
aiPlan	TRUE	Enables AI-driven planning capabilities (assumed field, not in sample).
aiDetect	TRUE	Enables AI-based fault detection and diagnosis (assumed field).

Sample Configuration

{
  "_id": {
    "$oid": "68065dcd91f242c6956f47ca"
  },
  "type": "aiConfig",
  "config": {
    "tenantLevel": true,
    "aiIssue": true,
    "aiWorkOrder": true,
    "aiAssist": true
  }
}

Note:

AI configurations are stored in the database and can be customized per tenant or plant.
If tenantLevel is set to false, plant-level overrides must be defined with associated plant IDs.
Each AI agent (aiAssist, aiPlan, aiDetect) can be individually toggled based on usage needs and licensing.
Ensure consistent settings across modules and levels to avoid unexpected behavior in AI feature availability.