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Introduction
The iMaintenance Configuration Guide is your blueprint for shaping how iMaintenance works in your organization.
About the Configuration Platform
The iMaintenance Configuration Console is the web admin layer that lets your organization shape how iMaintenance behaves—without code.

Title and Copyright
Copyright and Terms of Use page for iMaintenance Configuration.
Preface
Understand audience, know related documents and products and conventions followed in this document.
Introduction
The iMaintenance Configuration Guide is your blueprint for shaping how iMaintenance works in your organization.
- About the Configuration Platform
  The iMaintenance Configuration Console is the web admin layer that lets your organization shape how iMaintenance behaves—without code.
Log in to Application
Navigate to the iMaintenance Configuration
Customer Tenant Onboarding with Azure IDP
This chapter provides step-by-step instructions to configure a customer’s Azure Active Directory (Azure AD) for federated Single Sign-On (SSO) with Innovapptive mobile applications. It applies to IT administrators and implementation engineers performing customer onboarding.
Authentication Identity Configuration
This chapter explains how Innovapptive’s mobile applications (such as mWorkOrder, mRounds, and mTag) handle user authentication in a multi-tenant deployment environment. The authentication framework is based on federated Single Sign-On (SSO) and secure token-based session management.
Manage Users & Roles
Maintain Master Data
Configure iMaintenance Core Settings
The Core Settings in iMaintenance define how the product behaves across your entire organization. These settings control fundamental aspects of daily use, such as session timeouts, chat availability, measuring points, auto-timers, AI enablement, issue creation, root cause analysis, attachments, and more.
Integrate External Systems
Manage Maintenance Operations
Review Observations
The Observations module allows supervisors to view and manage issues reported through the iMaintenance mobile app. These issues are typically tied to specific assets and locations within a plant.
Design and Manage Forms
Forms are essential for capturing structured field data in the iMaintenance mobile application. This chapter covers everything from manually creating and publishing forms to leveraging AI for auto-generation to managing archived forms.
Set Up Configurations with RACE
Configure Risk Evaluation with the Risk Matrix
Customize Platform Settings
Set Up Notifications
Build Dashboards and Reports

About the Configuration Platform

The iMaintenance Configuration Console is the web admin layer that lets your organization shape how iMaintenance behaves—without code.

From one place, functional admins define modules, map forms, enforce validations, and set product-wide defaults so technicians and supervisors get a clean, consistent experience in the field.

What you can do here:

Manage Core Modules: Enable/disable Issues, Work Orders, and Timesheets at tenant or plant level.
Control Work Order Behavior: Auto timers, raise issue at submission, follow-up issues, operation confirmation, RCA, measuring points.
Design Data Capture: Build forms/templates, add conditional logic, field rules, and validations.
Assign by Hierarchy: Map forms and settings to plants, locations, units, or teams.
Set Global Defaults: Session timeout, chat, attachments/DMS, list templates, key mappings.
Administer Access: Create users and groups, assign roles/permissions, enforce governance.
Connect Systems (UI side): Configure ERP connections and other integrations exposed in the console.
Publish Insights: Configure dashboards and reports used across the org.

Who should use this

Functional Administrators / Doc Owners — primary audience. They own templates, module controls, business rules, and access policies.
IT / Basis (as-needed support) — assists when a configuration requires backend application (e.g., DB-stored flags), SSO/IDP wiring, or transport/security steps documented in the Deployment & Setup Guide.

If you execute work (create/complete WOs, inspections, timesheets), see the User Guides. If you shape how iMaintenance works, you’re in the right place.