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Authentication Identity Configuration
This chapter explains how Innovapptive’s mobile applications (such as mWorkOrder, mRounds, and mTag) handle user authentication in a multi-tenant deployment environment. The authentication framework is based on federated Single Sign-On (SSO) and secure token-based session management.
Refresh Token Handling

Title and Copyright
Copyright and Terms of Use page for iMaintenance Configuration.
Preface
Understand audience, know related documents and products and conventions followed in this document.
Introduction
The iMaintenance Configuration Guide is your blueprint for shaping how iMaintenance works in your organization.
Log in to Application
Navigate to the iMaintenance Configuration
Customer Tenant Onboarding with Azure IDP
This chapter provides step-by-step instructions to configure a customer’s Azure Active Directory (Azure AD) for federated Single Sign-On (SSO) with Innovapptive mobile applications. It applies to IT administrators and implementation engineers performing customer onboarding.
Authentication Identity Configuration
This chapter explains how Innovapptive’s mobile applications (such as mWorkOrder, mRounds, and mTag) handle user authentication in a multi-tenant deployment environment. The authentication framework is based on federated Single Sign-On (SSO) and secure token-based session management.
- Federated SSO Login Flow
  Innovapptive’s mobile apps authenticate users using federated SSO, integrating with tenant-managed identity providers like Azure AD, Google, or Okta.
- Token-Based App API Flow
  After the user is authenticated via SSO, the mobile app uses access and refresh tokens issued by the Auth Server to interact securely with backend services. This section explains how these tokens are generated, validated, and refreshed across service calls.
- Use the Token After Login
- Refresh Token Handling
- Alternatives for Users Table Synchronization
  If the Users Table cannot always be reliably synchronized with the tenant’s SSO server, alternative mechanisms may be considered to maintain alignment between user records and identity provider data.
Manage Users & Roles
Maintain Master Data
Configure iMaintenance Core Settings
The Core Settings in iMaintenance define how the product behaves across your entire organization. These settings control fundamental aspects of daily use, such as session timeouts, chat availability, measuring points, auto-timers, AI enablement, issue creation, root cause analysis, attachments, and more.
Integrate External Systems
Manage Maintenance Operations
Review Observations
The Observations module allows supervisors to view and manage issues reported through the iMaintenance mobile app. These issues are typically tied to specific assets and locations within a plant.
Design and Manage Forms
Forms are essential for capturing structured field data in the iMaintenance mobile application. This chapter covers everything from manually creating and publishing forms to leveraging AI for auto-generation to managing archived forms.
Set Up Configurations with RACE
Configure Risk Evaluation with the Risk Matrix
Customize Platform Settings
Set Up Notifications
Build Dashboards and Reports

Refresh Token Handling

During the refresh call, the app also submits the SSO-issued refresh token to the Auth Server.
The Auth Server verifies the user’s presence and active status in the tenant’s SSO system.
If valid, it issues a new access token back to the app.
If the user no longer exists in the SSO system or is marked inactive:
- The Auth Server deletes the corresponding user entry from the Users Table.
- The app is instructed to log the user out immediately.
Figure 1. Token Life-cycle and Secure API Access Using JWTs